Sudipta Mondal’s Post

The future of eCommerce is not just selling, but service. We all know that great service can make or break your experience with a brand. But how many eCommerce businesses excel in this area? Let's explore the pillars of remarkable e-commerce service based on our 1000+ Successful ecommerce projects. What are the key customer service strategies for e-commerce in 2024? ◆ Personalization ◆ Hassle-Free Returns ◆ Omnichannel Support ◆ Proactive Communication Why are these customer service strategies crucial? → They foster customer loyalty, → Increase customer retention, → Increase customer Lifetime Value, →Increase Average order value, → Boost brand reputation, → Lead to positive word-of-mouth, → Create a competitive edge, → Drive repeat business, → Enhance the overall shopping experience, → Ensure long-term customer relationships. How can these strategies transform your e-commerce business? → Personalize your interactions to make each customer feel unique. → Be available on multiple platforms for seamless customer support. → Communicate proactively to keep customers engaged and informed. → Simplify the return process to build trust and customer satisfaction. Here are some tools to simplify your work ⤵ 1. PushOwl-for web push notification. 2. Smile.io -Create your own loyalty and rewards program. 3. LimeChat- Complete WhatsApp Commerce. 4. Yotpo - Review management, user-generated content, & loyalty program 5. Hotjar - Provides insights into customer behavior through heatmaps 6. Gorgias - centralizes customer service communications. 7. Tidio - For Live Chat 8. Privy- Email marketing & popups 9. LoyaltyLion - Turn one-time buyers into returning customers 10. Trustpilot - Online review management tool for e-commerce business 11. Return Prime - To track and optimize returns and exchanges. 𝐂𝐚𝐬𝐞 𝐒𝐭𝐮𝐝𝐲: EasyStandard, since moving to Shopify, has experienced two powerful results: ▶ 93% On-Time Delivery: By utilizing the Shopify Fulfillment Network, EasyStandard strategically distributed inventory closer to customer demand, leading to a high on-time delivery rate. ▶19% Increase in Conversion: The implementation of 𝐒𝐡𝐨𝐩 𝐏𝐫𝐨𝐦𝐢𝐬𝐞, which communicates transparent delivery times across product and checkout pages, resulted in a significant relative increase in conversion rates For a complete case study check the comments section ⤵ ~~~ P.S.- People don't buy from companies; they buy from people they like and trust. Is it helpful? Comments ⤵ Feel free to repost if you find this insightful! ⤴ #ecommercetips #ecommerce #customerservice #shopify #shopifypartners