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New revenue streams, retaining loyal shoppers, and profitability improvement remain key topics among retail businesses in 2024. Here are some retail predictions by Salesforce: 🔹 Retailers will prioritize #AI in service.  🔹 Messaging apps take the wheel in the shopping journey.  🔹 Personalization at scale cuts through the marketing noise.  🔹 Apps become the gateway to customer loyalty. 🔹 Immersive shopping reimagines reality. Read more: https://lnkd.in/gicSTvFs #ecommerce #digitalretail #retailbusiness #salesforce #personalization #customerloyalty #immersiveshopping #retail2024 #salesforceblog

In a recent feature, Tushar Dhawan sheds light on the power of digital transformation in the retail industry. He highlights how the integration of technology is revolutionizing customer experiences and keeping pace with ever-evolving consumer expectations. From mobile apps to big data and cloud infrastructure, these innovations are reshaping the retail landscape, driving personalized shopping, increased sales, and brand loyalty. Dhawan also emphasizes the pivotal role of machine learning and AI in delivering actionable insights and elevating customer service. As the retail world continues to evolve, mobile apps will play a crucial role in creating seamless omnichannel experiences and driving future growth. Read more: https://lnkd.in/gSQC3M2m #Plus91Labs #DigitalTransformation #Innovations #Technology #MachineLearing #AI #Growth #RetailMarketing

As business landscapes evolve, the integration of digital products becomes pivotal for survival. However; Digital products are not limited to apps; they embody a transformation in working methodologies. In a post-pandemic era, where mobile commerce skyrockets, businesses must move beyond mere apps and align digital products with customer-centric strategies. 1. Data-driven revenue streams: Leverage existing data to uncover new revenue streams. Real-time customer data simplifies the identification of consumer needs, aiding in swift innovation. 2. Enhancing customer experience: Building a digital product opens avenues for personalization and AI tools, enabling retailers to stand out in a saturated market. Noteworthy examples include Asos and Skin Rocks, utilizing AI for tailored recommendations and streamlined experiences. 3. Revamping loyalty: Move beyond traditional points-based systems. Learn from innovations like Ennismore's "Dis-loyalty" platform, encouraging customer exploration with rewards for new experiences. Navigating through this journey, how is your organization aligning digital strategies with cultural shifts? #digital #innovation #customerexperience

Exceptional customer service is a necessity to stay competitive in the digital landscape, but majority of companies rarely focus on it. Here are some key digital strategies and products that can help improve the customer service: 1. AI-Powered Chatbots: Provide 24/7 instant responses, handling routine inquiries efficiently. 2. Self-Service Portals: Empower customers with knowledge bases, and tutorials for quick solutions. 3. Omnichannel Support: Ensure seamless customer experiences across social media, email, live chat, and phone. 4. Personalization: Use data analytics to tailor interactions and recommendations based on customer preferences. 5. Mobile Optimization: Ensure support is accessible anytime, anywhere through mobile-friendly apps and websites. 6. Automated Follow-Ups: Implement systems to ensure prompt issue resolution and feedback collection. By leveraging these digital solutions, companies can enhance efficiency and improve customer satisfaction & retention. #CustomerService #DigitalTransformation #AI #Omnichannel #Innovation #CustomerExperience

🌟 Are you ready to dive into the fast-paced world of ecommerce? It's a digital revolution that's transforming the way we shop, sell, and connect with customers. Here are some thought-provoking subtopics within the realm of ecommerce that are shaping the future of online retail: 📦 Fulfillment & Shipping Strategies: With the rise of same-day delivery and free shipping expectations, how can businesses streamline their fulfillment processes to meet customer demands while maintaining profitability? 📱 Mobile Commerce Trends: As more consumers turn to their smartphones for shopping, how can businesses optimize their mobile platforms for a seamless and engaging shopping experience? 💡 Personalization & Customer Experience: In a crowded online marketplace, how can businesses leverage data analytics and AI to deliver personalized shopping experiences that keep customers coming back for more? 🌐 Global Expansion Opportunities: With the ease of cross-border ecommerce, what strategies can businesses adopt to tap into international markets and reach a global customer base? 💻 Ecommerce Technology Innovations: From AR/VR shopping experiences to voice commerce, how can businesses stay ahead of the curve by embracing the latest tech innovations to drive sales and enhance customer engagement? Let's continue the conversation on how these subtopics are reshaping the ecommerce landscape and share insights on how businesses can thrive in this digital era. Drop your thoughts in the comments below! #Ecommerce #DigitalTransformation #OnlineRetailRevolution 🚀

Netcore Cloud was named a 'Leader' in the most recent Forrester Wave for Commerce Search and Product Discovery. In 2024, retailers will need to increase their focus on product discovery to enable shopper experiences that drive business results. Why is product discovery so critical to retail brands and marketers? - 3 in 4 consumers want a more direct path to purchase - Most shoppers engage in ecommerce search to find the specific products they're looking for - 85% of online shoppers will abandon a brand over poor shopping experiences Netcore Cloud's AI algorithms analyze browsing behavior, recent purchases, and affinities, to enhance the understanding of shopper intent. This allows us to curate experiences tailored to each individual shopper. Our product recommendations incorporate predictive models that extend across email, website, search, and mobile apps. @Netrcore In-session personalization also allows brands to personalize the on-site experience with recommendations even for anonymous shoppers. Learn more about why global brands like Dillards, Tommy Hilfiger, Myntra (Walmart), Aldo, Crocs, and Pepe Jeans, trust us to power their shopper experiences. Learn more: link in comment #ProductDiscovery #ShoppingExperience #ForresterWave #ShopperIntent #Personalization #Ecommerce #Retail #Marketing #ProductRecommendations

Netcore Cloud was named a 'Leader' in the most recent Forrester for Commerce Search and Product Discovery. In 2024, retailers must increase their focus on product discovery to enable shopper experiences that drive business results. Why is product discovery so critical to retail brands and marketers? - 3 in 4 consumers want a more direct path to purchase - Most shoppers engage in ecommerce search to find the specific products they're looking for - 85% of online shoppers will abandon a brand over poor shopping experiences Netcore Cloud AI algorithms analyze browsing behavior, recent purchases, and affinities, to enhance the understanding of shopper intent. This allows us to curate experiences tailored to each individual shopper. Our product recommendations incorporate predictive models that extend across email, website, search, and mobile apps. Netcore Cloud In-session personalization also allows brands to personalize the on-site experience with recommendations even for anonymous shoppers. Learn more about why global brands like Dillards, Tommy Hilfiger, Myntra (Walmart), Aldo, Crocs, and Pepe Jeans, trust us to power their shopper experiences. Learn more: link in comment #ProductDiscovery #ShoppingExperience #ForresterWave #ShopperIntent #Personalization #Ecommerce #Retail #Marketing #ProductRecommendations

Netcore Cloud was named a 'Leader' in the most recent Forrester Wave for Commerce Search and Product Discovery. In 2024, retailers will need to increase their focus on product discovery to enable shopper experiences that drive business results. Why is product discovery so critical to retail brands and marketers? - 3 in 4 consumers want a more direct path to purchase - Most shoppers engage in e-commerce search to find the specific products they're looking for - 85% of online shoppers will abandon a brand over poor shopping experiences Netcore Cloud's AI algorithms analyze browsing behavior, recent purchases, and affinities, to enhance the understanding of shopper intent. This allows us to curate experiences tailored to each, individual shopper. Our product recommendations incorporate predictive models that extend across email, website, search, and mobile apps. Netcore Cloud's In-session personalization also allows brands to personalize the on-site experience with recommendations even for anonymous shoppers. Learn more about why global brands like Dillards, Tommy Hilfiger, Myntra (Walmart), Aldo, Crocs, and Pepe Jeans, trust us to power their shopper experiences. Learn more: https://bit.ly/4908WwO #ProductDiscovery #ShoppingExperience #ForresterWave #ShopperIntent #Personalization #Ecommerce #Retail #Marketing #ProductRecommendations

Fuel Retailers need to start acting fast to upgrade their Loyalty Tech Stack. There are a few reasons why: 1. Gas Stations are turning into service hubs for local neighborhoods: - new opportunities for data-driven targeting - a completely new level of value and relevance for consumers - rewarding people for buying fuel is not enough anymore - Fuel Retail needs to understand Customers and personalize better - Well-thought Customer Data Layer + Personalization Engine is a must-have in the new stack 2. Omnichannel and rich experiences: - the rise of EVs and a growing number of services = longer time spent at a gas station - consumers getting used to phygital experiences offered by other Retail verticals (think Amazon, Nike, Sephora) - Fuel Retail needs to respond. Customer journey needs to evolve into more connected omnichannel experiences.  - perfect integration of MarTech and Fourecourt Systems is a must-have 3. The Mobile App needs to be able to evolve quickly: - users want the app to improve their shopping experience - providing a digital card and offers for program members is not enough - mobile payments, pre-ordering, and digital experiences (AR, games) are expected - Tech stack needs to allow for quick release cycles and constant innovation to stay on top of the competition If you want to know more about why and how to transform the Loyalty Tech Stack, read my article on Omnivy's blog - link in the first comment

Netcore Cloud was named a 'Leader' in the most recent Forrester Wave for Commerce Search and Product Discovery. In 2024, retailers will need to increase their focus on product discovery to enable shopper experiences that drive business results. Why is product discovery so critical to retail brands and marketers? - 3 in 4 consumers want a more direct path to purchase - Most shoppers engage in ecommerce search to find the specific products they're looking for - 85% of online shoppers will abandon a brand over poor shopping experiences Netcore Cloud 's AI algorithms analyze browsing behavior, recent purchases, and affinities, to enhance the understanding of shopper intent. This allows us to curate experiences tailored to each individual shopper. Our product recommendations incorporate predictive models that extend across email, website, search, and mobile apps. Netcore Cloud In-session personalization also allows brands to personalize the on-site experience with recommendations even for anonymous shoppers. Learn more about why global brands like Dillards, Tommy Hilfiger, Myntra (Walmart), Aldo, Crocs, and Pepe Jeans, trust us to power their shopper experiences. Learn more: https://bit.ly/47V4Hkx #ProductDiscovery #ShoppingExperience #ForresterWave #ShopperIntent #Personalization #Ecommerce #Retail #Marketing #ProductRecommendations