At HNM Solutions, we understand the importance of Staffing & Consulting in the IT sector. A good pool of Human Resources can lead any company towards exponential growth. That is why we offer the service of IT Staffing & Consulting to our clients. We search, recruit and deploy the best available resources for specific skills. We have created a team of cutting-edge IT experts and dynamic recruiters, which works round-the-clock for rapid results and maximum benefit for the client. Role: #RBBPBService Location: @Pan#India Language: English #Requirements: Experience- 5 To 12 Ensure that the marketing analytics list on possible attrite, is called and retained ∙Penetration of Saving Accounts on non liability customers ∙Propagate the benefits of not being on DNC registration list in case a non-portfolio customer opts for it ∙Utilizing the sales resources (BDR/COEX) for optimal sales support ∙Penetration of FD to unique customers ∙Using Data-mine for cross-selling ∙Sales of various Credit Cards oActivation oPitch for enhancement of limits oPromote active usage of credit cards Ensure that the customer avails of add-on card for his family members ∙Sales of Third Party Products to the customers oMF/Insurance/RBI Bonds oEnsure that requisite certifications are done (NISM V-A) ∙Sales of Asset Products ∙Disseminating product information ∙Activation: To ensure that all accounts savings and current account (non ABM branches) opened in the month are activated as per product definition at the end of the next month. All such accounts to maintain more than the required AMB ∙Activation of LTD a/cs: To ensure that all LTD accounts are activated and remain in the same state month on month. oMaintain the list of active and inactive customers for both CA and SB and engage with the customers for balance build upand cross sell. oCalling of customers who have not transacted and know the reasons. oEscalate to BM / Product on any change in market situation / threat from competition due to which customers have stopped operations. ∙Corporate Salary: Calling on customers who
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*Position* Business Development Manager *Location* Mumbai *CTC* Best in the Industry *Email*: kranti.gaware@flamingoinfinite.com Cc: Sheena.rajan@flamingoinfinite.com **please send profile along with recent photo** *Job Profile* The Business Development Manager will play a critical role in expanding the organization’s operations and scope, particularly by identifying and capitalizing on outsourcing opportunities, Call Center business from various sectors. The role demands a unique blend of strategic thinking, sales expertise, and a deep understanding of financial services. Here are the key components of the job description for this role: **Key Responsibilities** 1. **Strategic Planning:** Develop and implement strategies for identifying potential business process outsourcing (BPO) opportunities within various sector, aligning these strategies with the organization's overall objectives. 2. **Market Analysis:** Conduct research and analysis to understand market trends, identify new market opportunities, assess competitor strategies, and understand client needs in the context of BPO services. 3. **Client Acquisition:** Actively seek out and engage with potential clients, using a consultative approach to understand their business needs and how various outsourcing services can add value. 4. **Relationship Management:** Build and maintain strong relationships with new and existing clients, ensuring high levels of satisfaction and loyalty, and identifying opportunities for upselling or cross-selling services. 5. **Contract Negotiation:** Lead negotiations on contracts and agreements with clients, working closely with legal and financial departments to ensure terms are favorable and risks are minimized. 6. **Collaboration:** Work closely with the operations and service delivery teams to ensure that client requirements are understood and services are delivered according to agreed standards and timelines. 7. **Performance Monitoring:** Monitor and analyze the performance of outsourcing initiatives against targets and KPIs, adjusting strategies as necessary to improve results. 8. **Risk Management:** Identify potential risks associated with outsourcing contracts and work proactively to mitigate these risks. 9. **Compliance and Regulation:** Ensure that all activities comply with relevant laws, regulations, and standards, particularly those related to finance and data protection. **Desired Skills and Qualifications** - Bachelor’s degree in Business Administration, Finance, or a related field. A Master's degree or MBA is a plus. - Proven experience in business development, sales, or a similar role within the financial services industry. - Strong understanding of the business process outsourcing model. - Excellent communication, negotiation, and presentation skills. - Ability to analyze data and market trends to make informed strategic decisions. - Strong organizational skills and the ability to manage multiple projects simultaneously.
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A leading recruitment firm - send us your requirements @moumita.proactivetalentsearch@gmail.com
Role : Associate director (Qualified CS) Experience required : 8-12 yrs Location : Mumbai Salary upto 20 LPA Job Purpose To strategize and develop initiatives to grow and expand the vertical by building a highly capable and engaged team, with focus on continuous improvement and value creation for clients Role Reports to Partner Areas of Responsibility Indicative Activities Strategy and Business Growth Build strategies for growth of the Vertical YoY, review the Action Plan prepared, determine the Budget around that and seek approval from the Partners Review the strategic outcomes pertaining to the Vertical with the Dy Mentor on a regular basis with an intent to make changes in the Action Plan as and when required Determine Key Performance Indicators for the Vertical and define y-o-y targets in consultation with the Partners. Cascade the Vertical targets and set challenging targets for each team in a timely manner Conceptualize new product development from time to time and seek guidance from the Partner for successful launch of the same. Enhance existing product features to deliver customer delight Business Development Involve actively in market research for identifying potential clients and initiate BD-related activities in partnership with the Dy Mentor and TL Constantly scout for opportunities to cross-sell and up-sell by showcasing the offerings of other Verticals, new products and ability to deliver high-quality customized solution Project Planning and Management Approve the Action Plan prepared by the team and ensure timely execution of the same Ensure escalation matrix is being followed strictly and guide the team in managing escalations in an effective manner. Address escalated matter/specific client complaints/high-level queries with sensitivity to avoid the matter to escalate further and ensure successful closure Evaluate the ideas received from the team and identify most suitable initiative for implementation Billing and Recovery Seek updates on billing, recovery and work from the teams at weekly intervals and recommend suitable actions Intervene in cases of outstanding recoveries, pending billing, proposals and Referrals wherever needed Knowledge Management Contribute to Knowledge Management by writing professional articles for internal circulation and also for publication on social media Conduct knowledge sharing sessions at an organization level to discuss about recent amendments, invite perspectives and address queries Finalize assessments for evaluating competencies of candidates for hiring, promotions, internal movements etc Review the trainings recommended team and finalize the same for sharing with HR team. Incorporate the training programs in the IDPs, wherever applicable Review the report prepared by the Dy Mentor and club it with other key MIS for review by Partners Email resume to career.proactivetalentsearch4@gmail.com
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Hi Headhunters / Employeers. I'm Ernest Jacobs. Seeking a job opportunity, residing in Mumbai. I had to let go of an extremely exciting job as Director Operation – Teleperformance in April 2023, as I was diagnosed with an illness called Thyroid – Atypical Follicular Lesion Bethesda Category 3 that required immediate medical attention for which I underwent a surgery too. Currently I am doing absolutely well and would like to get back working which is what I love to do best. Competent professional with 25 years of experience in mapping business requirements and coordinating in developing and implementing processes in line with pre-set guidelines. Creating business development procedures, dealer and service standards, operational policies and guidelines. Attained process control & ensured complaint resolution by initiating and sustaining efforts for bettering customer satisfaction through regular calls, identifying & conducting consultation sessions for customers. Proficient in managing & leading teams for running successful process operations & ensuring that the process surpasses achievement of delivery & service for all valuable clients. Proven records in achieving a turn-around and guiding business, experienced in leading and growing all facets of business to make it a dynamic and progressive organization. Experience of working with cross-functional teams on meeting service level agreements (SLAs) with special focus on resolution timelines. Virtual Management – Lead the departure from the traditional work model approach that combines working in an office environment and working from home. This required special controls to ensure a seamless business operations. Key Skill Areas; Virtual Management, Business Operations, Business Development, Process Enhancement, Service Delivery, CRM, Business Strategy, Process Compliance, Cost Budgeting, Team Building, Leadership & so on. Excellent interpersonal communication and organizational skills in team management and customer relationship management. 1. Managed business of India, US & UK. 2. Justdial upto 3500 FTE / Teleperformance up to 1200 FTE 3. F&A Justdial / EBIT Control Teleperformance 4. Performance Delivery- Develop & Leverage People, Processes and Technology to ensure de-risked, consistent delivery. 5. P&L Management- Managed upto ₹140M revenue portfolio, fully owned budgeting and delivery of Revenue and Profitability for TabCab. 6. Relationship Management- Partnering with senior Client/Partner Executives to drive growth through trust and credibility. 7. Business Outcomes- Drive End User Experience, Speed, Quality and Cost Saves via Automation, Elimination/Optimization. 8. Talent Development- Behaviour based development to inculcate culture of innovation, ownership and urgency. Thank you for reading my note and in anticipation look forward to an opportunity. You can reach me on 9768141882 or rnstjacobs@gmail.com
