Hobbs Brook Real Estate’s Post

It's all happening at Birdeye Australia! We are thrilled to announce our new partnership with PropertyMe. This collaboration will bring enhanced property management solutions to our clients, combining the power of Birdeye's customer experience platform with PropertyMe's innovative property management software. Key Benefits: - Seamless Integration: Effortlessly connect Birdeye's customer feedback and reputation management tools with PropertyMe's comprehensive property management software for a unified experience. - Improved Customer Experience: Elevate your property management services by leveraging the combined strengths of Birdeye and PropertyMe to enhance customer interactions and satisfaction. - Enhanced Communication: Improve tenant and landlord communication through streamlined messaging, notifications, and feedback channels. #Partnership #PropertyManagement #Innovation #CustomerExperience #Birdeye #PropertyMe

✨ Customer Success is Our Success: Meet the Catenda Team Behind It! 💡 At Catenda, we go beyond offering innovative solutions. We build strong partnerships with our customers, fueled by an approach centered around the user and their needs. Our dedicated customer success team actively listens to their needs and collaborates with them on a daily basis to perfect this bond as a trusted technology partner. 🧐 Want to take a look behind the curtain? Join us for an interview with our Chief Customer Officer, Julien Benoit! He shares valuable insights into how we deliver exceptional customer success. 📣 Check it out now to learn more and discover how Catenda can become your technology partner! #Catenda #TheOpenWay

Acquiring customers is expensive…So how do we keep them longer? Our last WGM call was all about Retention!! Dan and Mitch, my former Tough Mudder colleague and founders of Red Krypton, joined us at for WGM Growth Chat #6, along with 60 other wellness leaders, for an honest conversation about how to up-level your retention game. Some useful takeaways: 🌟 VIP Loyalty Programs - Creating simple but valuable VIP programs make customers feel appreciated and rewarded for their loyalty. 🤝🏻 Employee Retention = Customer Retention - There is direct correlation between employee and customer retention. 🚧 Churn Prevention - Craft high-quality messaging for subscription reminders and live-chat support during cancellation flows. 📊 BTB Retention - Share meaningful analytics that ladder up to your customer's key business metrics! You can check out the full chat as a WGM member. DM us to learn more :)

Finding great product market fit is core to success. But finding a single focus within that PMF that is commensurate to your team & resource is key to beginning to scale. For Matt Silverberg, CCO of LIFE COURIERS they found a hot segment with growth and pain where they could dominate. Doug Schulze, co-founder of Altus Alliance talked Matt who drove the process and strategy that transformed the company, improved margins and customer growth and saves lives! Click thru the conversation to help understand what a similar process could like liked for you. #revenuegrowth, #salesstrategy, #outbound, #Productmarketfit, #ICP #targetvertical Kyoo Kim, David C. Jones, Marti Pozzi, Darrin Fagan, Al Purdy, Bettina Slusar, Craig Stevens

In a world where customer questions drive change, only the best brands rise to the challenge. That’s why we lit up Times Square to spotlight companies that are transforming customer care and making an impact. Stix Golf Co Hungryroot Booksy These brands prove that exceptional customer service isn’t just a goal—it’s their identity. They listen. They innovate. And they create experiences that customers remember and trust. Because #YouDeserveToAsk, and they’re here with the answers. Curious to learn more? Check it out: https://hubs.ly/Q02-J7bb0

A massive well done to our very own Head of Customer Service, Ben O'Donnell for presenting at #CCWLondon, an event that brought together professionals dedicated to advancing customer contact and experience. 🌱 Cultivating Customer Success: A 3-Year Growth Strategy 🌱 "At #CCWLondon, I unveiled our customer service blueprint - think of it like a meticulously planned garden. We're not just solving problems; we're nurturing customer relationships from seed to full bloom. Pruning inefficiencies, fertilizing trust, and watching loyalty grow! 🌿#CustomerCare"

PointCentral's STR Success Sessions is your monthly resource for proactive recommendations, industry trends, and best practices to help elevate your short-term rental operations and guest experiences. Join us for the entire hour or drop in for a few minutes. Register here: https://ow.ly/O5Nr50UnvyA Join Laura Patterson, Ram Cheriyath, and Adrienne Muich this month for a special "Meet the Customer Success Managers" event. This is your chance to put faces to names, ask questions, and discuss topics that matter most to your business. Whether you're looking for guidance on optimizing your current setup or insights to stay ahead in the industry, we're here to help. #shorttermrental #customersuccess #CS #STR #vacationrental

Staying informed is key! ✨💯 At Allison Systems Corporation, we ensure our clients are always up-to-date with the latest on our products. Because when you succeed, we succeed. #everycustomermatters #allisonblades #allisonsystemscorporation #clientreview #testimonials #customercare #clientsuccess #clientcommunication #printsolutions

🚀 Thinking Outside the Box: Revolutionizing Customer Success Management 🌟 In the ever-evolving landscape of business, one thing remains constant: the importance of customer success. But what if I told you there's a new way to approach it—one that breaks free from traditional norms and opens the door to endless possibilities? Enter the era of thinking outside the box in customer success management. It's about more than just checking boxes and following the same old playbook. It's about innovation, creativity, and daring to be different. So, what does thinking outside the box look like in practice? It's about reimagining every aspect of the customer journey—from onboarding to retention and everything in between. It's about leveraging technology, data, and human connection to deliver unparalleled value at every touchpoint. At [Your Company], we're on a mission to revolutionize customer success management. We're challenging the status quo, pushing boundaries, and paving the way for a new era of customer-centricity. Join us on the journey to redefine customer success. Visit our website at www.csmax.net to learn more and take the first step towards unlocking your company's full potential! #CustomerSuccess #Innovation #OutoftheBoxThinking #FutureofBusiness 🚀

GOCare is thrilled to announce that we have been busy this summer elevating the customer experience for thousands of lucky broadband subscribers with the deployment of GOCare to a half-dozen clients over the summer! While you’ve been lounging on a beach, traveling the world, hiking, swimming, or visiting a mouse in Florida, the GOCare team has been adding to the list of satisfied clients on our #digitalexperienceplatform (#DXP) in the broadband industry. #ExcitingGrowth GOCare: A Strategic Choice for Industry Leaders such as Conterra Networks, LiveOak Fiber, Home Telecom, PTCI, Knoxville Utilities Board, Velocity Network GOCare clients are forward-thinking organizations and recognize the rapid change in consumer preference for digital experience taking place at the same time the level of competition is increasing exponentially. GOCare's dynamic cloud-based SaaS solution is designed to meet this demand, offering a comprehensive suite of tools that enable broadband providers to elevate their service delivery, streamline operations, and enhance customer satisfaction. GOCare clients experience significant operational gains within the first month of deployment. Hear from them directly: https://lnkd.in/gUCb6z-Z More excitement to come this fall, but as the season change, we’re grateful for the continued support of our team and clients! Read more at https://lnkd.in/gJYKReTP #GOCare #FTTH #Broadband #GoLive #Teamwork #Innovation #CustomerSuccess