Hong Kong Disneyland’s Post

Disneyland's Response to my experience! Many of you may recall what I had shared about my experience in Disneyland Paris. I was wondering why I had not heard back from them and finally noticed the mail had gone to spam. They got back to me with an empty regret (not an apology)! Let me explain: They have ignored everything I said and only focussed on how 'I feel’ about their perfect seating policy. They have said their seating procedures are in place to ensure efficient and fair service to all their guests. They also said ‘While we understand that the request for you and your daughter to vacate the table may have been perceived as insensitive, we want to emphasize that this was only part of our usual procedure and not intended as an act of discrimination.’ They also hope that apart from this incident, me and my family had a good time at Disneyland Paris. In summary - It is basically my fault that I felt this way when they were merely trying to adhere to their seating policy. So, their usual procedure is to selectively get guests to vacate because the guests did not follow their policy which by the way the guests were not made aware of. Their usual procedure is to bark at guests. Usual way of enforcing their process is by being rude to a segment of guests! Enough is enough! Stop giving perception as an excuse for such unfair and rude behaviour! If you think racial discrimination or any form of discrimination is merely a perception, you are a century behind. We are no longer the same people that will put up with such unfair treatment and also being invalidated by putting it down to our perception. Rude is Rude, Unfair is Unfair, Discrimination is Discrimination! In the name of policy, such treatment will no longer be tolerated. If you have a policy, find a civil, humane and fair way of implementing it. If you can't, do not brag about how culturally enriching and inclusive your organisation is because it isn't.

⭐️ Disneyland Tokyo’s true magic? The people. Their smiles and dedication show that great experiences are made by exceptional teams 🌟 Last week, I had the chance to experience one of the biggest Disney parks in the world, Disneyland Tokyo. While the iconic attractions and immersive worlds were incredible, what truly stood out to me as a facilitator was the PEOPLE. 🌟 **Every Disneyland executive wore the biggest smile.** Whether it was greeting guests or helping manage crowds, their positivity was infectious. By the end of my trip, I noticed an interesting habit—every executive would wave really fast as you exited the ride. At first, I just smiled. By the end, I couldn’t help but join in! 🎢 **It’s not just about infrastructure—it’s about experience.** The magic of Disneyland isn’t just in its design but in the seamless, consistent experience created by its staff. As someone who values creating impactful moments, I couldn’t help but think about the **intense training** these teams must undergo to deliver this level of engagement day after day, year on. 🤔 **The big takeaway?** In any experience, from Disneyland to corporate trainings, it’s the human element that defines the journey. No matter how advanced the systems or structures, it's the PEOPLE who make us feel something real. Are you investing enough in training and empowering your teams to create magical experiences? #utsavshuklaspeaks #learnings #publicspeaking #leadership #personalbranding #disneylandstories #learingseveryday

Disneyland Park was a Hit in Tokyo from day one, Paris not really — here is why 😊 In 1983, Disney entered Tokyo. From day one: SUCCESS But not by Disney's hand alone. Oriental Land Co., a local firm. They Licensed Disney, promising to respect the brand While ensuring cultural fit and “Omotenashi” = Hospitality. Textbook execution. After the initial success in Tokyo, Paris was next in 1992. However, the opening of Disneyland was not without controversy. The major difference: No licensing Disney owned and ran the Park. No Cultural fit. No Local norms. How different can it be? The Paris Controversy: It started with employee appearance, which French workers found too rigid. But on the emotional level - it was perceived as: An imposition of American corporate culture on French soil. SACRILEGE 😅 Cultural Missteps: The small things matter - The initial absence of wine in a country known for its wine culture was a notable misstep. Labor Relations: France is known for its strong labour unions and strict labour laws. It clashed with Disney's management style. Result: Strikes by the Employees. None of those issues were met in Japan. To this day, Disneyland Paris isn’t a match to Tokyo. Two Approaches, Two Outcomes: Disney's journey in Tokyo and Paris Highlights the power of local insight. In Tokyo, partnership and cultural harmony, led to enduring success. In Paris, direct control without local adaptation, resulted in cultural clashes and controversy. There are two different approaches by the same brand, with very different results. This tale of two Disneylands teaches us: It's not just about exporting a brand, But adapting it to fit the local landscape. Success in one market doesn't guarantee success in another. Cultural sensitivity and local partnerships might.

🏰✨ Disneyland Thinking ✨🐭 If you've been in a meeting with me, particularly in a change workshop, chances are, you've heard me say this phrase. First off, you get a smile which is an easy way to get your audience engaged right? But the magic of saying this gives people permission to think bigger than their perceived limits. For example, I've asked an open question in the past - you can literally see the tumbleweed travel through the awkward silence. Then when followed by "Think Disneyland big!" where the impossible is possible and reality isn't real the ideas start flowing. Chances are, the solution to a problem you have is absolutely possible and completely realistic - however for whatever host of reasons, the group felt it wasn't when asked. With a bit of encouragement, creativity (and business buy in of course) things can change. The people who do the job, will know the job, and will have dreamed up solutions in the past - "Disneyland Thinking" gives permission to speak as if it's completely crazy and has an underlying tone of no silly answers possible. Try saying "Think Disneyland Big!" to your group next time it feels like the answer is impossible - at the very least if you don't get to the answer, it relaxes the atmosphere 😂✨ #safetyculture #workinggroup #organisationalpsychology #psychologicalsafety #engagement

Exciting new opportunity

Less Scrolling More Living: ✌ Rediscovering Joy at Disneyland Mela with Prasiddhi PR 🌸 In a break from the constant digital buzz, the Prasiddhi PR team swapped screens for smiles at Disneyland Mela. Stepping away from the social media rat race, we dove into the enchanting world of childhood memories. The laughter, vibrant colors, and carefree spirit reminded us of the pure joy in living the moment. ➡ Three Takeaways: 👉 Nostalgic Magic: Rediscovered the enchantment of childhood, embracing the timeless joy of carefree moments. 👉 Human Connections: Felt the magic of genuine human interactions, building stronger connections beyond virtual likes. 👉 Creativity Unleashed: Inspired by the whimsical atmosphere, our creativity soared, sparking fresh and imaginative ideas for future campaigns. Prasiddhi PR Aastha Amanat ARUNA KHALKHO Dimple Patel Neeraj verma #prasiddhipr #teambuilding #teamouting #disneyland #teamactivity

[Image on white background with text: Build an accessible and inclusive world with us.] DPA works with our Inclusion Ambassadors to develop "Access Guides" to improve Access and Inclusion in the Built Environment - for public places such as museums, heritage centres, shopping malls, theatres and tourist attractions in Singapore, so that persons with disabilities and their families have the relevant accessibility information they need to plan their visits to these places. What are the benefits of Access Guides? • Provide access information by persons with disabilities for persons with disabilities. • Collate relevant and important information for persons with disabilities and their families to make informed decisions about whether a place is accessible for their individual needs. • Showcase the accessible features of public places such as museums, heritage centres, shopping malls, theatres and other such tourist attractions. • Encourage public places and venue owners to lead by example and make their spaces as inclusive and accessible as possible. Venue owners keen to find more about this service, please email hello@dpa.org.sg

🌟 Celebrating Creativity and Inspiration at Universal Studios Singapore! 🎉 What an exhilarating day I had at Universal Studios Singapore! 🎢✨ Taking a break from my self-employed journey to enjoy some fun and adventure was exactly what I needed. It’s amazing how stepping away from our daily grind can spark creativity and rejuvenate our passion. As we approach the end of the year, here are a few reflections that I believe can motivate us all: 1. Embrace New Experiences: Just like the thrilling rides, stepping out of our comfort zones can lead to incredible growth! 2. Balance is Key: Taking time for fun is essential to maintain our energy and enthusiasm for our work. 3. Stay Focused on Goals: With just a few months left in the year, let’s harness the momentum from today to power through and achieve our objectives. Let’s keep pushing forward and finish the year strong! 🚀

In the ever-changing world of entertainment, few attractions can boast of captivating audiences for over half a century. Yet, Disneyland Resort’s Haunted Mansion celebrates its 55th anniversary this August, standing as a testament to enduring creativity. What can today's creatives and leaders learn from this iconic attraction? Walt Disney first conceived the idea of a haunted attraction in the 1950s, but it took over a decade of creative evolution before the Mansion's doors opened to the public. Imagineers debated between scary and funny themes, even considering a "Museum of the Weird" concept. Finally, on August 9, 1969, the Haunted Mansion made its grand debut, instantly becoming a cornerstone of the Disney experience. Why It Still Captivates • Timeless Storytelling: The Haunted Mansion strikes a perfect balance between eerie and entertaining, appealing across generations. • Meticulous Craftsmanship: Every detail is carefully designed, rewarding repeat visitors who often discover new elements with each ride. • Tech-Savvy Nostalgia: While incorporating new technologies, it maintains the charm of a classic haunted house. • Iconic Characters: From Madame Leota to the Hitchhiking Ghosts, the Mansion's residents have become beloved Disney figures. • Emotional Resonance: For many, it's a cherished memory bridging childhood wonder with adult appreciation. Lessons for Creatives and Leaders • Patience Pays Off: The long development process resulted in a polished, enduring experience. Don't rush perfection. • Balance Innovation and Tradition: Update technology and effects while maintaining the core experience people love. • Create Multi-Generational Appeal: Craft experiences that resonate with both children and adults to ensure long-term relevance. • Details Matter: The Mansion's lasting appeal lies in its intricate details. Small touches can make a big difference in your projects. • Think Globally, Adapt Locally: The concept has been successfully adapted worldwide, each with its own cultural nuances. Consider how your ideas can flex to different contexts. The Haunted Mansion's 55-year reign teaches us that with the right blend of creativity, technology, and understanding of human psychology, we can create timeless experiences. As you embark on your next project, consider: What elements will make your creation not just current, but enduring? How can you balance innovation with the comforting familiarity that keeps people coming back? In a world of constant change, the Haunted Mansion reminds us that some things—like the thrill of a good story, the wonder of seamless illusions, and the joy of shared experiences—are truly immortal. As you reflect on your own creative endeavors, ask yourself: What's your Haunted Mansion? What creation of yours has the potential to captivate audiences for decades to come, and how will you bring it to life? Let’s connect, dream and create together! Justyn@storylandstudios.com PlainJoe Storyland Studios

Read this for a practical action to shift from “managing” to empowering. Great story Charlie!