Hospitality’s Post

Kudos to Dean Elphick and SiteMinder for enlightening hoteliers with a simple-to-understand blog on the complexity of "Guest Interaction and communication" and how to secure a successful implementation. Strong work. "Hotel mobile check-in is a technology-driven process that allows guests to check into their hotel rooms using their mobile devices, without the need to queue at the front desk. This innovative service typically involves a hotel’s app or mobile website where guests can confirm their arrival, choose their room, and in some cases, even access their room using a digital key. Online check-in completely transformed the Airline industry. Until now, the hospitality sector has been slow to follow. One reason has been the lack of strong business needs, but also the complexity of the project. But as guests are demanding it, more and more hotels are embracing this technology. Each hotel is unique and there are many PMS vendors out there. This makes it very challenging for the hotelier to start planning their digital transformation. In this blog, we’ll give you an overview of how to go about selecting the best check-in solution for your property". Click for the full read👇

A great article highlighting all the time-saving & guest satisfaction benefits that come with mobile tech ⬇️ Performance improvements ✔️ Eliminate repetitive manual tasks✔️ Meet customer demands✔️ Do tasks in a faster way✔️ Are you doing more with less? Great article by HOTEL MANAGEMENT Magazine #hoteltechnology #mobileordering #efficiencies

From the moment a traveler starts planning their trip until they check out of their accommodation, technology is woven into the guest experience, be it from searching for prices and booking online to contactless check-ins, AI-powered concierges and mobile payments. This creates a more efficient, personalized and memorable journey for guests. For all the customer-facing technology in the hospitality industry, there’s even more they don’t see. A wide range of customer relationship management platforms, applications, software and other digital tools are empowering hoteliers to streamline operations, manage labor and stay ahead in a competitive marketplace. That looks to continue in 2024, as hospitality technology continues to reshape how consumers book, travel, dine and experience the world. #vlconsulting #hospitalitytech #hospitalitysolutions

C'mon get HAPI. "Most people are familiar with the swift and efficient experience of self-service check-in kiosks at airports. A process that allows you to scan your passport, check in your family, change seats, upgrade your booking, and more, with just a few taps. This convenience, underpinned by a vast web of data exchanges, can mean that your only human interaction at the airport is the security agent. Can such streamlined integration be applied to the hotel industry? Enter HAPI." #hospitality #integration #hotels #activitysoftware #ancillaryrevenue

Digital check-in in hotels has become an unstoppable trend, offering guests a more comfortable, efficient, and personalised experience. Considering that check-in is a critical touchpoint for measuring the quality of a stay, it’s no surprise that many establishments are looking to streamline it without compromising regulatory compliance or guest safety. #digitalcheckin #hospitality #travelindustry #compliance

Elevating the Hospitality Experience Key Features of Modern Hotel Reservation Systems The contemporary management of hotels relies heavily on the efficient operation of hotel reservation systems. These systems allow hotels to provide guests with a superior experience while simultaneously streamlining the hotel's operations. Cloud-based reservation systems are becoming increasingly popular due to their cost-effectiveness, heightened security, scalability, and seamless integration with other platforms. These flexible and customizable systems enable hotels to tailor them to their specific requirements while receiving automatic updates and improvements. An important feature of modern reservation systems is their real-time availability and pricing management across various channels, which optimizes occupancy rates and revenue. Hotels can adjust rates and inventory based on market conditions and demand patterns, reach a broader audience, and improve customer satisfaction with instant confirmation and payment options. Customer data analysis is another defining trait of modern hotel reservation systems, which enables hotels to provide personalized experiences through tailored promotions, timely communication, and customized services. Additionally, integration with loyalty programs fosters brand loyalty, further enhancing the guest experience. Modern reservation systems leverage mobile and contactless technologies to offer convenient and safe guest experiences, including mobile reservations, payments, check-ins, and digital room keys. The system's mobile concierge and feedback features allow guests to conveniently seek assistance or provide feedback. Reservation systems also provide valuable insights into hotel performance, including occupancy rates, revenue, and cancellation rates. They track and compare sources, channels, and segments, allowing hotels to optimize their strategies based on historical and real-time data. A comprehensive reservation system must integrate with social media platforms, manage online reviews, ensure data security and flexibility, and provide customer support and staff training. By embracing evolving features in their reservation system, hotels can streamline operations, enhance guest satisfaction, and gain a competitive advantage in the hospitality industry. #Hospitality #Hotel #QuantumVault

🔑🏨 Hotel check-in processes have historically been burdened with cumbersome steps that detract from the seamless user experience guests desire. Moreover, rigid regulatory requirements have often resulted in outdated experiences that fall short of meeting evolving consumer needs. 🌟 Fear not! The hospitality landscape is undergoing a remarkable transformation, thanks to ShareRing and its groundbreaking digital identity verification solutions. 💡 Prepare to witness the renaissance of hotel check-ins! Discover how ShareRing is revolutionizing the industry, eliminating friction, and elevating the guest experience to new heights. Explore this exciting paradigm shift in our latest blog! 👉https://lnkd.in/gPq67fdJ #ShareRingBusinessSolutions #hotelexperience #checkinprocess

Contactless and other self-service technology for consumers is quickly becoming a business standard. Looking at hotels particularly, we see this ring true as daily operations globally have been enhanced thanks to contactless solutions. One Hotel leader spoke about the advantages: "The real benefit is that our guests have a unique level of control over their experience. They have the opportunity for personalization, which sets their stay with us apart from what they would find with other brands." Hotels looking to engage and meet their guests on a desired level should consider these contactless options. We know the competition has it on their radar. #Contactless #Technology #BusinessTransformation #Hotels

Now deemed an essential part of the #hotel experience, contactless technology is clearly here to stay. Significantly expedited during the global pandemic, the adoption rate of contactless solutions has seen a sharp incline. For most #hotels, it was a completely new endeavour, while for others, it was already a familiar approach. One example is citizenM hotels, explorers of #contactless user journeys since before 2020. From controllling guest room functions, to streamlining the check-in process, the citizenM app lies at the heart of their guest experience. Another example comes from YOTEL, where all their properties have contactless capabilities and a testing phase is currently underway for a new app to help guests check-in, retrieve keys, manage their stay and explore their destination. Alongside the improved guest experience, the hotel team experience also benefits – but what’s next for contactless solutions? Onity, citizenM and Yotel share their thoughts and expectations via HOTELS magazine. https://lnkd.in/euFQaudZ #hoteltech #hoteltechnology #hospitalitytech #hospitalitytechnology #hotelindustry #hospitalityindustry

Guest satisfaction isn’t just about providing a comfortable bed and impeccable service; it’s also about staying connected. As the world becomes increasingly digital, travelers expect seamless WiFi connectivity wherever they go. Consequently, hotels are recognizing the pivotal role that well-defined WiFi services play in shaping guest experiences. #guestsatisfaction #hospitality #wifi