Hotel101 Global’s Post

❣Embracing a New Era: How "Nusantara Baru, Indonesia Maju" Inspires the Hospitality Industry ❣ As we celebrate Indonesia’s 79th Independence Day with the powerful theme “Nusantara Baru, Indonesia Maju” (A New Nusantara, A Progressive Indonesia), it’s the perfect moment to reflect on how this vision can shape and inspire the future of the hospitality industry. 🌏 Redefining Hospitality in the New Nusantara The idea of a “New Nusantara” isn’t just about moving our capital city; it’s about embracing change, innovation, and unity across all sectors, including hospitality. For us in the industry, it’s an opportunity to rethink how we deliver experiences, how we care for our guests, and how we protect our environment. 🚀 Innovating for a Brighter Future Progress and innovation go hand in hand. To contribute to “Indonesia Maju,” the hospitality industry must continuously evolve. This means leveraging technology to enhance guest experiences, implementing sustainable practices to minimize our environmental footprint, and offering culturally immersive experiences that showcase Indonesia’s rich diversity. By doing so, we create a hospitality experience that’s both luxurious and responsible. 🤝 Unity in Diversity Indonesia’s strength lies in its diversity, and this is our chance to showcase it to the world. The spirit of Nusantara is about unity—bringing together the unique traditions, flavors, and hospitality practices from across our archipelago. By integrating these diverse cultural elements into our services, we offer our guests a truly authentic and unforgettable Indonesian experience. 🌿 Committing to Sustainability As we develop the new capital and expand our industry, we must set new standards in sustainability. The “New Nusantara” should be a beacon of our commitment to preserving Indonesia’s natural beauty and resources. From green building practices to renewable energy, the future of hospitality must be environmentally conscious. 🌟 Empowering Our People Progress isn’t just about technology or infrastructure; it’s about people. The theme “Indonesia Maju” reminds us to invest in our workforce—providing training, fostering inclusivity, and empowering local communities. A motivated, skilled team is essential to delivering the world-class service that defines Indonesia’s hospitality. 💬 Conclusion As we commemorate Indonesia’s 79th Independence Day, let’s take the theme “Nusantara Baru, Indonesia Maju” as a call to action in the hospitality industry. By embracing innovation, celebrating diversity, committing to sustainability, and empowering our people, we can play a pivotal role in the progress of our nation. Merdeka! 💪 #HUTRI79 #NusantaraBaruIndonesiaMaju #HospitalityIndustry #SustainableTourism #IndonesiaForward #Merdeka #UnityInDiversity #Innovation #Empowerment #QunciVillas

Unlocking the Local Essence: Transforming Hotel Stays into Cultural Masterclasses   In the ever-evolving hospitality landscape, the latest trend that’s cooking up quite the storm involves hotels offering immersive experiences that go beyond the traditional stay. Imagine checking into your favorite hotel and discovering that your itinerary includes cooking classes with renowned local chefs or exclusive sessions with area artists and musicians. This innovative approach not only enriches the guest experience but also provides a deep dive into the cultural fabric of the region.   Let’s break down the benefits:   Culinary Adventures: Guests have the unique opportunity to learn about regional cuisine firsthand. By engaging with local chefs, they gain the skills to recreate these dishes at home, turning their travels into lasting culinary memories.   Artistic Engagements: Collaborations with local artists and musicians allow guests to experience the creative pulse of the area. These exclusive encounters can include anything from art workshops to intimate musical performances, offering a glimpse into the cultural heartbeat of the destination.   Cultural Connection: These personalized experiences foster a deeper connection with the locale, transforming each visit into a journey of discovery. Guests leave with more than just photos—they carry stories and skills that resonate long after their trip.   As hotels pivot to these experiential offerings, they are setting a new standard for luxury and engagement. This trend not only enhances guest satisfaction but also supports local communities by spotlighting their talents and traditions. For hospitality professionals eager to stay ahead, embracing this shift could be the key to unlocking unparalleled guest loyalty and enriching the travel experience in ways previously unimagined.   In a world where experiences are the new currency, these transformative endeavors are sure to make a lasting impression. How will your establishment rise to the occasion? #NorthDakota #SDjobs #SouthDakota #MTjobs #Montana #WYjobs #Wyoming #GeckoHospitality #WereHiring #LetGoAndLetGecko #GrowYourBusiness #Business #RecruitmentAgency #NowHiring #restaurant #foodservice #opportunity #hoteliers #hotelmanagement  

Part 1/2 What’s the one thing you want to know upon arrival at the hotel you are staying at? A big frustration for me is finding out, when I am leaving, what i could have done or eaten because it wasn’t advertised to me. If you’re in the #hospitality industry, a motel, #hotel or #resort your guests are begging to be led of what they can do at your establishment. Check out how this hotel in Kuala Lumpur uses #digitalmarketing to #advertise to me and helps me learn what I can do and eat there. #marketing #accor #hilton #hyatt #marriott

Most people don't realize this, heck, most Marriott International hoteliers have barely heard about this, but there is a so called SECRET tier of Marriott Bonvoy called 'COBALT'!!Now obviously, it ain't much of a secret because the information is out there if one wants to find, but its strictly an Invitation only status, just like American Airlines 'Concierge Key', Delta Air Lines 'Delta 360' and United Airlines 'United Global services' which are all invite only!!The only other Invite program that I am aware of in the Hotel space is Hyatt Hotels Corporation 'Courtesy Card'. Now, how does Cobalt status of Marriott Hotels work? Let's go back in History before bonvoy was created. It started as the vestige of the erstwhile Ritz Carlton Rewards of the The Ritz-Carlton Hotel Company, L.L.C. where there was an invite only Cobalt status. Also, Marriott rewards back then had a special status called 'Platinum Five Star' which you could get only at the behest of JW Marriott Jr a.k.a Bill Marriott himself. After the merger with Starwood Hotels & Resorts Worldwide, Inc., rumor has it they planned to have an official Cobalt status but chose to keep it a secret status, again, only issued by none other than Anthony Capuano himself. The obvious question is, what does this Status entail? Meaning, what are the benefits? I saw some rubrics, and it seems, the person gets all the Ambassador benefits plus two core items. - Complimentary access to Club lounge in Ritz - Meet and greet with the General Manager That's rather disappointing because as the World's Greatest Ambassador elite, I Ivin Oommen already get complimentary access to Club Lounges in Ritz on account of my incredible loyalty and I meet the GM of any property I stay unless I don't specifically want to. There was no GM at the time I was staying in The Ritz-Carlton Jakarta, Mega Kuningan, But I met the GM of Sheraton Hotels & Resorts Colombo, Courtyard by Marriott Colombo and Fairfield by Marriott Mumbai International Airport in 2024. Again, in true Marriott fashion, I feel they are shortchanging this cobalt status. I have made no secret of the fact over the years that even Ambassadors are getting the short end of the stick and there needs to be so much more done to elevate it. ( Wrote an entire article on how to improve Ambassador status) The question I have is, how many Cobalt members are there? In all the articles I have read, no one seems to know anyone. But I have heard of a few checking in. It is indeed very rare and discreet. Would I like to become COBALT? Without a question!! Do I think it has the appropriate benefits? Hell No!!Haha. But I would still like to scale the mountain so to speak. Tony, there is no one loyal to Marriott more than myself, My Birthday is in less than a month, 29th April. Cobalt status would be a nice Birthday gift, wouldn't you say? Though technically, I already have all the Cobalt benefits, but it would be nice to officially have a status that is rare & invitation only

Unpacking Authenticity: Hotels' Passport to Local Culture   In a world where travelers are no longer just tourists, but explorers in search of genuine connections, the hospitality industry is witnessing a transformative trend. Guests crave authentic experiences that deeply connect them with local culture and surroundings. So, how can hotels rise to the occasion and become the sought-after havens of authenticity?   Firstly, hotels can become cultural ambassadors by weaving local experiences into the fabric of their offerings. Imagine walking through a hotel's lobby, which doubles as a gallery, showcasing the vibrant artistry of the region's artisans. By featuring local crafts, hotels not only support the community, but also provide guests with a tangible piece of the destination's soul.   Moreover, culinary experiences can serve as delicious portals to cultural immersion. Partnering with local chefs to create menus inspired by regional flavors ensures every bite tells a story as rich as the land itself. Guests leaving memorable dining experiences are more likely to share their stories, becoming unofficial brand ambassadors for your hotel.   Another innovative approach is organizing workshops and events that immerse guests in local traditions, whether it's a pottery class or a folk dance lesson. These hands-on activities provide a deeper understanding and appreciation of local culture, leaving guests with cherished memories and a greater sense of connection.   Statistics show 70% of travelers prioritize experiences over material goods, indicating a lucrative opportunity for hotels to capitalize on this trend. By authentically integrating local culture into their offerings, hotels not only enhance guest satisfaction, but also bolster their reputation as leaders in hospitality.   In this age of authenticity, hotels that embrace their local roots and offer guests a genuinely immersive experience will not only stand out, but thrive, creating lasting impressions that go far beyond checkout. #NorthDakota #SDjobs #SouthDakota #MTjobs #Montana #WYjobs #Wyoming #GeckoHospitality #WereHiring #LetGoAndLetGecko #GrowYourBusiness #Business #RecruitmentAgency #NowHiring #restaurant #foodservice #opportunity #hoteliers #hotelmanagement

#hotelaccommodationspotlightwithnwadiuto Today’s Hotel Accomodation is Doanesiapremiumhotel Todays spotlight with be done with a twist. Using the 4 E’s of Customer Experience by Pine and Gilmore (1998). The four E’s are; Education, Entertainment, Esthetic and Escapism. The four E’s could be summarised in the following,, Education talks on how customers connected with their intellectual while in the hotel, Entetainment is about fun customers will have while in the hotel, Esthetic is about being present with the senses and ambience, Escapism talks about engaging with the emotions of customers that makes them escape from the real world to a relaxing world Here are how the four E’s were used to engage me in a personal way as a customer 1. Local Area Recommendation: My Trip to Albania was focused on connecting with the locals and what better way to do that than going to dine where the locals dine. I asked the receptionist for recommendations and they came through for me with local restaurants. I connected with Albanians when I got to the area the restaurant was and learnt somethings about their culture. The Art Walls in the hotel also helped me connect with my intellectual curiosity. They were beautiful made me think of the idea behind such beautiful paintings 2. Entertainment: I had some entertainment in the room through the TV that was provided. 3. Esthetics: This right here was my highlight staying at the hotel. The whole atmosphere, ambience and interior spoke to my sense and gave me a good feeling. The hotel lobby, restaurant, spa area and room gave me feeling of joy and comfort. I felt very relaxed and safe while at the hotel and this is one of the things I look at for as a #Solotraveller 4. Escapism: The Spa and Pool amenities helped me escape from reality and have a deep connection with relaxation and meditation. I also felt like a princess with the personalisation of services I received from the hotel. How will you use the Four E’s of Customer Experience (CX) to describe your last vacation? #4starhotel #hospitality #travel #customerexperience

Hotels are embracing cultural sensitivity and inclusivity by implementing a variety of initiatives aimed at ensuring that every guest feels welcome and respected. - One way they do this is by offering diverse dining options that cater to different cultural preferences and dietary requirements. - Moreover, many hotels organize cultural events and activities that celebrate the traditions and customs of different cultures. - In addition, hotels are increasingly mindful of the importance of inclusivity extends to facilities, with accessible accommodations for guests with disabilities, supported by staff training for assistance. Overall, hotels are making concerted efforts to promote cultural sensitivity and inclusivity in their services and offerings by providing diverse dining options, organizing cultural events, ensuring accessibility, and fostering a welcoming environment for guests from all walks of life. #ShriRamExcellencyGroup #CulturalSensitivity #HotelIndustries

For a Hotel Aficionado like myself, the World's Greatest AMBASSADOR elite of Marriott Bonvoy, REVIEWS play a paramount role in my decision to chose which Marriott Hotels to stay with Marriott International. They are are an important tool in my arsenal. I do rigorous and meticulous research before booking a hotel so that I don't end up regretting my choice. The most prominent resources are Google reviews and Tripadvisor. The reason why I made such a huge mistake with Sheraton Hotels & Resorts COLOMBO was that it was a brand new hotel that opened on 30th Dec, 2023. Not a single review was posted on either google/tripadvisor, nor any of points and blog websites that I read often like Prince of Travel, The Points Guy, One Mile at a Time and others. In essence I was flying blind and disaster struck. In the case of The Ritz-Carlton Jakarta, Mega Kuningan, I read a lot of reviews and carefully weighed the pros and cons before making a decision. Almost all reviews unanimously recommended to only book the renovated rooms. Many had complained about the service standards. One review I thought was really insightful and awesome, was from 'Suitesmile' which documented the fact that Ritz Jakarta ( Both Mega Kuningan and Pacific Place) were giving local subpar products masquerading in Asprey amenities. I give a lot of credit to that writer, like myself, he called out the nonsense and trickery of this, the unethical nature of doing so and even confronted the Director of rooms and was told that there was some 'import' issues. As I mentioned earlier, after my own research, that makes no sense because The Ritz-Carlton, Bali has Asprey, ergo no import problems, its 'Cost Cutting' and treacherous attitude. Why did I end up going to Ritz Jakarta after reading all this? I had a great conversation with the FOM Benecia Avilla Siahaya who prior to me even booking, was very helpful and gave me Ritz Carlton Suite upgrade and Complementary Lounge access. So the renovated room part issue was handled. As for the bad service, I took a chance, essentially a leap of faith, thinking that they would assign me the best person and that part I was proven right, thanks to my personal butler Deri saputra who took excellent care of me. In hindsight, even though there were multiple problems with Ritz Jakarta, it was negated because I took the necessary precautions and was prepared for every eventuality thanks to the reviews I read. Ergo, I don't regret Ritz Jakarta, but SHERATON COLOMBO I regret big time and I wish I never went there. To anyone out there, looking for a Honest, candid review of SHERATON COLOMBO, I say to you, SPARE YOURSELF THE MISERY!!It's a horrible hotel with atrociously incompetent and useless staff. Don't waste your money. Instead, I highly recommend Courtyard by Marriott Colombo which has a much superior service and excellent staff who will take good care of you. Please, don't make my mistake. Spare yourself the agony. Sheraton Colombo should never have opened.

[Understanding Cultural Sensitivity in Hotel Reception] In the vibrant world of hospitality, cultural sensitivity is paramount. It's about recognizing and respecting diverse . . . https://lnkd.in/dHF-mz6E

Hotel as a catalyst: How do hotels become an integral part of the local community ecosystem? Moving beyond the social dynamics explored in my previous post, my journey through Tokyo's lifestyle boutique hotels revealed how these establishments deeply integrate with and serve as connectors to the local culture and economy. At each of these hotels I visited in Tokyo, I witnessed a deliberate effort by hotels to bridge guests with the surrounding community through both innovative and traditional means. Hotel Graphy enhances guest exploration by displaying a large map in the lounge area where staff pin suggestions for nearby businesses and attractions. This direct approach not only personalizes the stay but actively promotes local enterprises by urging visitors to discover the neighbourhood’s unique offerings. Taking it a step further, OMO5 introduces an interactive touch-panel map which has the latest word-of-mouth recommendations and real-time updates from shop owners. This digital engagement tool serves as more than a guide, it's a conduit for local businesses to connect with traveller’s, blending modern convenience with the warmth of local insight. Beyond guiding guests to local hotspots through interactive maps and recommendations, hotels like #Trunk, #Graphy, and #OMO5 deeply embed themselves within the local ecosystem through direct support of surrounding businesses. Trunk sources eco-friendly products from nearby vendors, Graphy serves guests with bread and biscuits from local bakeries, and OMO5 partners with a neighbourhood onigiri store and brewery to create a unique flavoured beer. These actions not only enrich the guest experience with authentic local elements but also strengthen the bond between the hotel, its guests, and the community. I was impressed at how each of these hotels, in their own way, looks beyond the confines of its physical presence to enrich and give identity to the different areas of Tokyo, encouraging guests to explore and engage with the local ecosystem. This not only enhances the guest experience but also reinforces the hotels' roles in the vitality and identity of their communities. The thoughtful initiatives of these lifestyle boutique hotels demonstrate the profound influence hotels can wield as community catalysts and supporters of local businesses. Their efforts reflect a commitment to enriching both guest experiences and the local community, proving that true hospitality extends far beyond the confines of a hotel. #TokyoHotels #CommunityEngagement #LocalEcosystem #SustainableHospitality #InnovativeTravel #GuestExperience #LocalCulture PS: What do you look for in your travel experiences? Do these ideas resonate with you, and are these the types of hotels you would want to stay in?