In the hospitality industry, staying ahead of the curve while preserving the personal touch is paramount. Fractional CMO Anka Twum-Baah breaks down how AI can have a transformative impact in 2024:
▶️ Guest Experience: AI personalization offers scalable, quality service tailored to individual guest preferences, from booking to checkout. With over two-thirds of guests craving personalized experiences, this approach is essential for staying competitive.
▶️ Operational Efficiency: AI's prowess in data analysis liberates staff from menial tasks, allowing a focus on higher-order responsibilities. By identifying trends and optimizing resources, hotels can maximize growth while tackling staffing shortages.
▶️ Risk Management: Safety is paramount in hospitality. AI's predictive abilities enable proactive risk mitigation, from real-time safety measures to data encryption, ensuring guest security without compromise.
In embracing AI, we pave the way for a future where personalized, efficient, and secure guest experiences are the norm.
https://bit.ly/48tNL5K #AI #FractionalCMO #CEO
Thank you, Nazpari Aydin