HotelStaff.com’s Post

A conversation with EOS Hospitality's newly appointed CCO, Joe Pettigrew. Breaking Silos: The Power of a Unified Commercial Strategy Imagine you're managing a growing portfolio of hotels. The challenge? Each property faces unique issues, and traditional, siloed approaches are no longer effective. This was the scenario at EOS, one of the fastest-growing hotel companies in the U.S. Joe Pettigrew, the new Chief Commercial Officer, was brought on to address this very challenge. EOS recognized the need for a centralized infrastructure to support their commercial teams—revenue, sales, and marketing. Previously, these teams worked independently, each focusing on their specific targets. The result? Misaligned strategies that often missed the mark on overall goals. A unified commercial strategy changes the game. Instead of each team chasing separate goals, they identify key problems together and develop cohesive strategies to solve them. For instance, if a hotel is losing market share close to arrival dates, the entire commercial team collaborates on tactics to address this issue, ensuring all efforts drive toward the same objective. This approach not only maximizes revenue but also focuses on cost-efficiency, directly impacting the NOI (Net Operating Income). By aligning all commercial activities, EOS ensures every initiative supports the overarching goal—maximizing investor returns. This shift towards unity transforms the way hotels operate, promising a strategic edge in a competitive market. #revenuemanagement #hoteltechnology #hotelmanagement #hotelcommercialstrategy

In the fast-paced world of corporate meetings and events, it's easy to get caught up in the whirlwind. But taking small, intentional micro breaks can boost your focus and keep you energized throughout the day. Here are a few quick tips for effective micro breaks. Special thanks to Sarah Robb O'Hagan for sharing insightful strategies on productivity during the Associated Luxury Hotels International (ALHI) Executive Exchange! 🙌 #CorporateWellness #EventProfs #ProductivityTips #MicroBreaks #MeetingPlanners #WellbeingAtWork #IncentiveTravel #LeadershipTips #ALHIExecutiveExchange

A genuine intention to value your employees is a must in today's business culture and there are so many ways to do this through outstanding hospitality and hospitality partnerships. "You can't build a reputation on what you are going to do; it’s about what you are doing now. Hold your business partners accountable to the same standard, ensuring they support and align with your company culture." — Henry Ford

A pertinent point raised by a veteran hospitality leader Rattan Keswani who's been there, done that and knows more than most about imbuing care and hospitality in the business of hotels. Sadly today, spreadsheets are more important than smiles and high-touch is relegated as tech and systems rule the business (of hospitality, retail and all service businesses at large). Artificial Intelligence and predictive modeling is great, but not at the cost of sacrificing authentic and emotive interactions. The magic that human-to-human can create for brands to cultivate customers that love them isn't something that machines will replace for the foreseeable future. What are you thoughts about this? Do you agree?

As a meeting planner at PROfound Planning, I understand the importance of staying sharp and focused during high-stakes events and meetings. Incorporating quick, intentional micro breaks can help keep productivity high and ensure that we’re operating at our best. Here are a few practical tips: #MeetingPlanner #EventProfs #CorporateWellness #ProductivityTips #MicroBreaks #IncentiveTravel #LeadershipTips #ALHIExecutiveExchange #PROfoundPlanning #CorporateEvents

A unified commercial team that seamlessly integrates revenue management, sales, and marketing efforts is absolutely essential for a hotels' growth and success. Read on for details on a few steps hoteliers can take to move towards this goal: ✔️ Evaluate and Align ✔️ Invest in Technology ✔️ Foster Collaboration

In this episode, we welcome Christine Smith, a hospitality relationship builder known for her inquisitive personality and optimistic mindset. Christine is a travel enthusiast, cat momma, and passionate dancer who has transformed her experiences in the hospitality industry into a unique approach focused on relationship building. Known as THE relationship builder for the hospitality and tourism industry, Christine emphasizes the importance of internal communications, strong relationships, and vulnerability in problem-solving. Key Takeaways: 👉 Career Inspiration: Learn what inspired Christine to pursue a career in the hospitality industry and how she got started. 👉 Relationship Building: Discover why relationship building is crucial in hospitality and tourism. 👉 Internal Communications: Understand how compelling internal communications impact guest experiences in hospitality. 👉 Vulnerability in Problem-Solving: Explore why showing up vulnerable is essential for problem-solving within hospitality teams. 👉 Future Vision: Gain insights into Christine’s vision for the hospitality industry's future and how she plans to contribute to its evolution. Join us as we explore Christine’s journey, her mission to improve guest experiences and her innovative strategies for fostering internal relationships within hospitality businesses. Tune in every Monday and Thursday at 1 PM ET with host Christian J. Fischer. 🎧 #Podcast #Hospitality #RelationshipBuilding #TheDisruptiveChef #ChristineSmith #GuestExperience #InternalCommunications #HospitalityLeadership

Is a transformation of hospitality business possible?

✨ Crafting a high-performing hospitality team requires strategic planning and foresight. Explore these 5 essential steps to cultivate a standout team dedicated to delivering unparalleled service excellence! 💼✨ #HospitalityInsights #TeamDevelopment #CustomerExperience

The harsh reality of how hospitality professionals somehow have moved a lot of its focus from engaging with guests to being involved in business reviews and numbers and profitability. Having said that, I do not disregard the importance of the business aspect of the industry, however at it’s very core, hospitality is all about engaging with not just guests but also the internal team and collaborators. Having only a few years of experience in the industry, I can unfortunately see the same trend being carried down onto the younger team members, who aren’t really focusing on engagement but trying to reach the “target” set for them. There is a distinct lack of genuine cheerfulness and job satisfaction amongst many. Maybe it is time we all actually bring back the days of the warm and welcoming hospitality that creates guest loyalty while balancing out the need to complete business targets. #hospitalityinsights #makeachange #guestrelations