Amidst a critical shortage of hospitality staff in the U.S., the author reflects on the importance of connections with dedicated hospitality professionals in enhancing travel experiences. Three key innovations to address staffing challenges are the rise of virtual front desks to reduce guest friction, self-guided staff training to cope with high turnover rates, and the increasing flexibility of hospitality roles. These changes, driven by technology, offer solutions for the industry to thrive amidst the labor shortage while acknowledging the vital role of hospitality workers in shaping immersive travel experiences. #humanstack #hospitalitytechnology #hospitality #hospitalityindustry #hotelyearbook
- article by Richard Castle - Cloudbeds