Hotreve Management’s Post

#GuestReviews. It is no longer a matter of debate – in the world of hospitality, guest reviews have a significant impact on a hotel’s reputation and future bookings. That is why it is crucial for hotel managers to respond to reviews with professionalism, empathy, and promptness. How many guests choose to stay at your property is based on the reviews they read on Google, TripAdvisor, or Booking.com. At this stage and time, potential guests will not imagine making a buying or booking decision before reading reviews, watching an expert opinion on YouTube, or just researching more about the product or service the guests are interested in. For us in the hospitality industry, this is the reality that our guests would seek answers to the questions on reviews and they are essential for their booking process to the post-stay stage. "Where should I stay?" and "Why should I stay there?" are usually the questions that come to mind after choosing a travel destination.

Loyalty programs are structured rewards programs that hotels offer to guests who frequently book stays. Guests are given points or other incentives that they can use towards future bookings, upgrades, and other perks. These programs can be tiered, with different levels of benefits based on how frequently a guest books with the hotel. Loyalty programs can be offered directly by the hotel or through third-party booking sites. 4 Benefits of Loyalty Programs for Hotels: 1. Increased Bookings and Revenue 2. Improved Guest Satisfaction 3. Competitive Advantage 4. Better Data and Insights #hospitalitymarketing

Some times, it's not what you do that drives success in delivering great experiences for guests. Instead, it's that you do it well - consistently. When I visit a hotel I love to watch for this consistency. Most establishments have Standard Operating Procedures and train their teams extensively. Yet, the simple strategies for ensuring guest satisfaction are often missed when teams don't understand the underlying human desires they satisfy for guests. After all, guests are not just purchasing accommodation at your hotel, they visit for the experience. Here's 3 ways to enhance guest satisfaction in your hotel - these are simple, yet effective. If you'd like to know more about how I train these strategies and more in a full course, reach out for a obligation-free chat. #HospitalityTraining #GuestSatisfaction #CustomerService #HotelManagement

In today's competitive hospitality landscape, direct bookings play a crucial role in maximising revenue and building guest loyalty. However, several common mistakes can hinder a hotel's direct booking success. Here are three key pitfalls to avoid: 1. Complex Booking Processes: Complicated or lengthy booking procedures on your website can frustrate potential guests and lead to abandoned bookings. Streamline the process to ensure it's user-friendly and intuitive. 2. Lack of Incentives: Failing to offer compelling incentives for guests to book directly, such as discounts, exclusive packages, or loyalty rewards, may deter them from choosing your hotel over OTAs. 3. Inadequate Website Optimisation: Poorly optimised websites that are slow to load, not mobile-friendly, or lack clear calls-to-action can drive potential guests to seek easier booking options elsewhere. #srilanka #exploresrilanka #srilankadaily #srilankatravel #travelsrilanka #srilankatourism #srilankagetaways #hotelsinsrilanka

My team enjoyed learning perspectives from several hotel industry experts in developing this light paper. Learn more about these insights from Discover Global Network and hotel industry experts as they discuss key moments in the consumer journey as they research and book a hotel stay and the trends and opportunities for payments technology.    #DiscoverEmployee #Hotel #Hospitality #Payments #Trends 

In the hospitality industry, no two guests are exactly the same. Understanding the various types of guests and knowing how to cater to their specific needs can elevate the guest experience, foster loyalty, and boost a hotel’s reputation. Below are some common types of guests and tips on how to handle them effectively.

Did you know that 72% of travellers choose a hotel with a higher guest review score over one with a brand name or lower price? Online reviews are essential to your hotel’s success, directly impacting booking decisions on platforms like Booking.com and TripAdvisor. Positive feedback enhances visibility, builds trust, and can justify higher rates.📈💰 👉 Check out these 8 strategies to improve your hotel's online reviews and turn guests into loyal advocates: https://lnkd.in/dpjkxG4e #hotelbuddy #hotelmarketing #hospitalitynews #revenuemanagement

It is important to provide a seamless experience for consumers at every stage of the hotel booking process and during their stay. Check out this in-depth research project from Discover Global Network, featuring interviews with hotel industry experts, to gain insight into key payments technologies that provide an excellent experience for consumers.    #DiscoverEmployee #Insights #Payments #Hotel #Hospitality 

It is important to provide a seamless experience for consumers at every stage of the hotel booking process and during their stay. Check out this in-depth research project from Discover Global Network, featuring interviews with hotel industry experts, to gain insight into key payments technologies that provide an excellent experience for consumers.    #DiscoverEmployee #Insights #Payments #Hotel #Hospitality 

The Hotel Guest: An Unsung Hero? In today's hyper-competitive landscape, guests hold the power of your hotel's success. Their experience directly impacts online reviews, loyalty, and your bottom line. So, why prioritise guest experience? ✅Loyalty breeds profits: Happy guests = higher spending, repeat visits, and positive online reviews that attract new ones. ✅Differentiation in a crowded market: Exceptional experiences set you apart from the competition, making you a destination, not just a stay. ⭐ ✅Staff satisfaction thrives, too: When guests are content, staff enjoy a more positive work environment, further elevating guest interactions. The Tawny Hotel agree, saying, ‘The efficiencies the system provides enhance the experience for the guests and staff alike. Ready to prioritise a perfect guest experience and drive success? Click the link to learn more! https://shorturl.at/ovOW1