House of Phoenixx, LLC’s Post

View organization page for House of Phoenixx, LLC, graphic

170 followers

Ensuring Everyone is Singing from the Same Hymnal Want to create a good [and potentially sobering] exercise the next time you get together with your executive team? Put out a piece of paper and tell them to write down the key value propositions that differentiate your company from your competitors. I'm willing to bet that at least 50% of your team will be unable to answer it fully or correctly. This merely begets deeper questions: If they don't have the correct answers - what are they telling their staff? What are your sales staff telling potential customers? Is there alignment - or is there a disconnect? Key differentiators are those foundational elements that your brand stands on. Hint: it's not quality, dependability, or any other "sister kiss" that so many companies proudly state. Why not? Ask yourself this... have you ever seen your competitor brag about their lack of quality or reliability? Of course not. Pull in one of your lead sales or marketing people and have them give you a two-minute elevator pitch regarding your company's value propositions on your latest product launch... and listen for the sister kisses. Instead, their answers should be crisp, data-driven - and providing solutions to problems that customers have asked you to solve. My recommendation is the next time you schedule an off-site executive meeting, challenge your marketing team to run a Value Proposition Work Shop where at the meeting's end, you have a rock-solid list of value propositions that differentiate you from your competitors and will resonate with your customers / potential customers. In order to make this happen, you'll need to ensure engineering, marketing, sales, manufacturing, finance, service, dealer development, etc., are in lockstep. This will likely require some pre-meeting homework to ensure you get it right, including competitive intelligence, customer feedback [which is of paramount importance], and a detailed SWOT of your competition. There is no room for "me too" statements, anything that starts with "I think or I feel," or those that can't be validated by data. Several years ago, I conducted brand research using a third party to determine the strength of our brand at the time, and how we measured up to our leading competitors. The answers were sobering - but it then led to a rebranding effort - where we used our deficiencies to develop new value propositions. We shored up our product, people and process issues and then resurveyed customers 24 months later. The changes were dramatic - along with market share growth that validated our changes. If you suspect your company might by in this boat - we're here to help you navigate your way to a stronger brand identity. Trust me when I say that development of defensible value propositions is the best money your company will ever spend. Your CFO will thank you...

To view or add a comment, sign in

Explore topics