Hughes Systique Corporation (HSC)’s Post

Learn how MMG successfully utilized the dynamic automation capabilities of IFS assyst to meet the diverse requirements of their international workforce. https://ifs.link/nSMOK4 #ITSM #ESM

Learn how MMG successfully utilized the dynamic automation capabilities of IFS assyst to meet the diverse requirements of their international workforce. https://ifs.link/AcXuZ3 #ITSM #ESM

CIOs play a crucial role in shaping IT service management (ITSM) strategies that directly impact both employee experience and operational efficiency. Their responsibility to align ITSM with organizational goals has never been more critical. To make informed decisions, CIOs require the right tools—like Apty. Every software is enhanced with Apty. #ITSM #Apty

Colleagues are not customers, and customers are not colleagues. Approaching colleagues from other departments with the logic of an external party (IT customers) can have many potential toxicities: - Encouraging 'us/them' separation. - Maintenance of responsibility zones in the form of SLAs. - Reporting aiming to demonstrate that the provider is meeting their obligations. - Separate management of used resources, assuming that customer resources are distinct from provider resources. This mental model effectively creates separation lines within organizations. Collaboration is driven by almost the opposite logic. The attached table shows the main differences between transactional and collaborative relationships. #ITSM #DCMM #CollaborationNetworks #Innovation

The panels we are hosting as part of our launch event, we are asking industry leaders their view on 👇 >>> What is the future of ITSM? <<< Like seriously? Beyond ITIL, tech and process?! 👀 And we would love hear from you? ❤️ 👩🏻💻What questions about Service Management do you have? 💡And do you have ideas of what the future of our industry looks and feels like? Let us know in the comments below #futureofitsm #womenof #futureof

Discover the key strategy for achieving a more efficient and productive interaction with the #ServiceDesk. Minimize repetitive calls to enhance the effectiveness of these teams in a dynamic and demanding environment. https://ifs.link/04Mo9Q #ITSM #ESM

Discover the key strategy for achieving a more efficient and productive interaction with the #ServiceDesk. Minimize repetitive calls to enhance the effectiveness of these teams in a dynamic and demanding environment. https://ifs.link/bCzce3 #ITSM #ESM

Video: What is #FitSM? ► https://lnkd.in/ecKVChda -- FitSM (Federated IT Service Management) is a 'lightweight standard' that aims to help organizations with improving their #ServiceManagement practices. FitSM is based on the same ideas as #ITIL® and similar service management frameworks, but it's a kind of back-to-basics approach to service management - which is exactly what many organizations are looking for. And what's more, FitSM is free to use. In this video, Stefan Kempter introduces FitSM and explains how the #YaSM service management model and FitSM can be used together.

Discover the key strategy for achieving a more efficient and productive interaction with the #ServiceDesk. Minimize repetitive calls to enhance the effectiveness of these teams in a dynamic and demanding environment. https://ifs.link/c5G9He #ITSM #ESM

How #servicemanagement transforms organizations By reusing proven #ITServiceManagement (ITSM) practices and extending them to the whole organization, otherwise known as #EnterpriseServiceManagement (ESM), you can improve efficiency, productivity, and service delivery across the board. In our guide, shared below, we explore the latest #ITSM and #ESM trends and the benefits for various departments to help you transform your organization into a well-oiled machine. Don’t take out word for it. See what our ITSM expert, Magnus Sundset, has to say: https://efcd.co/3zvpWOW