Laura Bartholomew’s Post

View profile for Laura Bartholomew, graphic

Human Factors Specialist @ Trainify

The Top 8 Hospitality Trends from 2023 Despite economic headwinds, travel demand remained robust. People craved in-person events and experiences. Business gatherings bounced back. Here are 8 key trends that defined hospitality in 2023: 1. Consumers kept spending on travel, defying recession fears. Household budgets were squeezed, but travel remained a priority. Global tourism expenditure stayed high. 2. Major events drove huge demand for hotels and short-term rentals. Music festivals, sports championships, conferences - people flocked to them, booking up local accommodations. 3. Business travel neared pre-pandemic levels. Companies embraced in-person meetings and conferences again. Business travel spend approached 2019 volumes. 4. Overtourism prompted restrictions on rentals. Cities like Venice and New York enacted laws to curb short-term rentals amid housing shortages. 5. Overtourism prompted restrictions on rentals. Cities like Venice and New York enacted laws to curb short-term rentals amid housing shortages. 6. Staff shortages spurred automation investments. Contactless tech, cleaning robots, and revenue management tools helped hotels do more with less. 7. Generative AI emerged on the scene. Chatbots got smarter, posing opportunities for hospitality through better customer service. 8. Data and analytics became essential. Revenue teams relied more on software and analytics for forecasting, pricing, and benchmarking. Despite the challenges, 2023 showcased the resilience and innovation hospitality is known for. As we continue through 2024, embracing data, automation and new technologies will be key to continued success.

8 key takeaways from 2023 for hospitality professionals

8 key takeaways from 2023 for hospitality professionals

To view or add a comment, sign in

Explore topics