How have you cultivated a productive relationship with your franchisor? Any tips for effective communication and negotiation?
Penn Station Franchisee: Ann Vanover
Brand: 3 Penn Station East Coast Subs (Ashland and Morehead, Kentucky and Huntington, West Virginia)
Years in franchising: 22
I have found that if franchisees follow the system that is in place, it generally leads to open communication and a good working relationship with the franchisor. I’ve enjoyed an outstanding relationship with our corporate team. If I need something, I can call anyone in the system, including the president, at any time. Most franchises provide you with all the training and resources you need to be successful. If you follow along, it often leads to a productive relationship for both sides.
I’ve heard of other franchisees who push back against the system their franchisor has in place, and that definitely can harm the relationship. I’ve found it counterintuitive that someone would buy into a proven system and then want to make changes to it. When an owner has a consistent string of minor complaints, the franchisor may not be as willing to help that person when there actually is a major problem. I have always treated my franchisor with courtesy and respect. I look at them as a partner who has a vested interest in my success.
For the full article visit:
https://lnkd.in/eZXF8NsQ
#franchisee #franchisor #franchising
