Very proud of Renee Jones who has been involved in not just increasing Queensland Symphony Orchestra ticket sale revenue over the last 6-years by 35% (including Subscription sales records for the last 3 seasons); but also shifting public perceptions of the QSO away from "exclusive" and "elitist" toward being "engaging" and "welcoming" (data qualified through externally-driven market research). QSO has some of the highest Net Promoter Scores of any company anywhere (regularly above 80). It's amazing what can happen when you put the needs and wants of the audience (connection and experience) in the centre of the service. Who says the subscription model is dead! Aubrey Bergauer is an internationally renowned expert on orchestra marketing. She says of QSO "...(𝟮𝟬𝟮𝟮 𝗮𝗻𝗱 𝟮𝟬𝟮𝟯) 𝘄𝗲𝗿𝗲 𝘁𝗵𝗲 𝗵𝗶𝗴𝗵𝗲𝘀𝘁 𝘀𝘂𝗯𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻 𝗻𝘂𝗺𝗯𝗲𝗿𝘀 𝗼𝗻 𝗿𝗲𝗰𝗼𝗿𝗱. 𝗤𝗦𝗢 𝗮𝗱𝗱𝗲𝗱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲𝘀 𝘁𝗼 𝗮𝗰𝗰𝗼𝗺𝗺𝗼𝗱𝗮𝘁𝗲 𝘁𝗵𝗲 𝗴𝗿𝗼𝘄𝗶𝗻𝗴 𝗱𝗲𝗺𝗮𝗻𝗱 𝗼𝗳 𝘁𝗵𝗲 𝗮𝘂𝗱𝗶𝗲𝗻𝗰𝗲. 𝗜 𝗱𝗼𝗻’𝘁 𝗸𝗻𝗼𝘄 𝗼𝗳 𝗮𝗻𝗼𝘁𝗵𝗲𝗿 𝗺𝗮𝗷𝗼𝗿 𝘀𝘆𝗺𝗽𝗵𝗼𝗻𝘆 𝗵𝗶𝘁𝘁𝗶𝗻𝗴 𝗿𝗲𝗰𝗼𝗿𝗱 𝘀𝘂𝗯𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻 𝗻𝘂𝗺𝗯𝗲𝗿𝘀 𝗮𝗻𝗱 𝗮𝗱𝗱𝗶𝗻𝗴 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲𝘀 𝗿𝗶𝗴𝗵𝘁 𝗻𝗼𝘄." #qsorchestra #marketing #arts #brisbane
“The Steve Jobs of classical music” (Observer) | #1 Bestselling Author: Run It Like A Business (2024) | TEDx speaker | Host: The Offstage Mic podcast | Follow 🔔 for the business of arts and culture.
They’re of different budget sizes, different locations, and they took different approaches. But what they have in common is 1) they implemented customer-centered strategies, and 2) they have consistently grown their audience over the last 2-6 years. These results are so different than what many arts organizations are experiencing right now, I hope this post inspires many others to see that growth is possible. Such great work by Matthew Hodge and the team at Queensland Symphony Orchestra, Stephanie N. Stallings and the Flagstaff Symphony Orchestra, and Jeremy Cuebas, Mary Kopco, and a board behind them at Fort Collins Symphony. #marketing #sales #inspiration https://lnkd.in/ghVy3Tm3
Australian Women in Music Excellence in Classical Award 2023, Creative Arts Fellow 2024 National Library of Australia, Associate, Royal Academy of Music, synesthete
1y👏👏👏👏👏👏