Hyatt Regency Vancouver’s Post

💡 Why #Marriott, #Hilton and #Hyatt Don’t Own Nearly 99% of Their #Hotels ➡️ Two-thirds of #US Hotels carry the name of a major brand. ➡️ Companies like Marriott, Hilton and Hyatt don’t own or even run most of the properties. 💡 Here’s what’s behind that strategy and what it means for consumers.

Always wondered how to get access to the hotel industry? Look no further, we've got Trinity Hotels for you! Listen to some insights from Curtis Potyondi #Trinityhotels #WhiteHaven #exemptmarket #alternativeinvestments

The Essence of Hospitality | "There is a certain magical moment that comes when a hotel’s staff is so attuned to the guests that they can predict what the guests will need" I completely agree with Larry Mogelonsky, P. Eng. and Adam Mogelonsky in an article they wrote for Hospitality Net. "To achieve a Forbes Travel Guide rating is truly a rarity and an achievement that a property should cherish. Of the roughly 700,000 hotels and resorts in the world, only 0.002% of properties attain this distinction." 🔹 Most People Don't - (MPD) 🔹 To achieve the 5 star rating, "Do" what "Most People Don't" - (MPD) "They are looking for a service that is ‘effortless’. In other words, staff is not just going through the motions of service delivery but is performing these tasks in such a way that the guest feels that it is second nature." 🔹 Observe, Anticipate & Over Deliver - (MPD) #MPD #Mostpeopledont #leadership #success #customerexperience #5starhotels. #Forbestravelguide #serviceexcellence #luxury #hospitality

Last week, Karen Stephens sat down with Carlo Del Mistro, Chief Digital Officer at Ennismore, a leading hotel management company based in London, in the latest episode of Hotel Moment. The episode revealed how their unique approach to loyalty is attracting frequent travelers and how they’re expanding the program to include independent hotels. If you missed it, catch up now and don’t miss this insightful conversation!

These are the behavior changes that drive growth: Let's get right to it. Case study: IHG Hotels and Resorts focused on the "how" of executing on their "why" of offering true hospitality, honing a 6-word easy-to-follow outline of behaviors. Hear how this approach spurred them to achieve the fastest growth rate in their industry. https://ow.ly/yoe050QSoHM #FastCompany #FastestBizGrowth #LetsGetToIt

The fireside chat on loyalty with Amanda Elder, Chief Commercial Officer at Kempinski Hotels, and Christopher Hartley, CEO of Global Hotel Alliance, provided valuable insights into the dynamics of loyalty in the hotel industry. 🌟 Of special note is the hotel industry's transformative journey, transitioning from adapting to post-COVID changes to reshaping loyalty programs and meeting the expectations of the next generation of travelers. #ExploreTECH #ROCME #HSMAIME #IndustryInsights #ThoughtLeadership #HospitalityIndustry #HospitalityTechnology #LoyaltyRedefined #FutureOfHospitality 

Now that the shock has worn off...(has it?) Why is the news of Hilton buying Graduate so detrimental to independent hotels? It means one more hotel in your area (and they plan to expand by hundreds) that offer Hilton Honors points. One more that is pulling guests because they want points....and let's face it, Graduate hotels are COOL! This is the ugliest/busiest map ever (don't tell my marketing team 😜 ) but it's so valuable. Look at the THREE highly rated independents in Minneapolis. Can you even find them in the sea of Marriotts, Hiltons, Choice, IHG, etc? Don't worry, I circled them for you. But now, it's only two. PS - MCR Hotels if you want to talk about a program for The Chambers Hotel, let me know 😉 #stayindependent #independenthotels #thebesthotelsareindependenthotels

A great article on the trends and developments at Marriott!

Here is a video in the Wall Street Journal this week that begins with a discussion of the structure of the branded hotel industry in the United States, and then veers into a discussion of revenue management. The video gives a lot of creds to Marriott, Hilton and Hyatt, and curiously ignores IHG, as well as two brand companies with a huge footprint in the economy segment: Choice and Wyndham.

It is not just about conversions for the hotel brand company majors. In this week's HA Perspective from Hotel Analyst, we discuss the role of reservations, loyalty and property technology as systems of growth. It's in our story on the first quarter results from Marriott International and IHG Hotels & Resorts. We argue that the offer for owners is better defined than ever. Read more on our website. #hotelinvestment #hotelindustry