ibex. Pakistan’s Post

Peer to Merchant (P2M) payment is going to be the next level Payment Digitization in Pakistan, it's gonna be a game changer. SBP of ours is proactively pursuing amazing products way beyond any market. #payment #digitization #p2m #sbp

Food For Thought: Customer Transparency vs. Business Tactics As a regular user of food delivery services, I've observed interesting shifts in pricing strategies, particularly with companies like Foodpanda in Bangladesh. Initially, income was derived solely from delivery charges, which later became variable based on distance and demand. However, the adherence to timely deliveries, remains a major challenge in #Bangladesh. foodpanda Bangladesh being part of a global food delivery company aka Delivery Hero, should strive for international standards, especially in ensuring timely deliveries, customer satisfaction and customer experience should be a key point in their business moto. Recently, there's been a subtle shift in the "Platform Fee" from 3 Taka to 4 Taka, without prior customer notification. While the difference may seem trivial on an individual level, when multiplied across a substantial daily order volume, it signifies a significant revenue increase. This approach of slow price inflation is a strategic move, aiming to go unnoticed by individual customers while positively impacting the company's revenue. However, the rationale behind a platform fee from a customer's perspective seems ambiguous to me! Final Thoughts: 1) Gradual price increments can positively impact business, but transparency is key. 2) Price adjustments, especially in service-oriented businesses, should translate to an enhanced customer experience. Link to Price Article : https://lnkd.in/gjN5MgAt Could a service charge be a more transparent alternative, with a platform fee better suited for restaurant partners? Share your thoughts! #fooddelivery #businessstrategy #customerexperience #pricingstrategy #foodpanda #customersatisfaction

onic Pakistan, a leading #digital #telecommunication brand, has announced an exciting strategic #partnership with foodpanda, the country’s leading #online #delivery platform. By integrating #foodpanda’s robust delivery services directly into its existing platform, #Onic intends to provide its customers with seamless access to a wide range of #culinary options at competitive prices, leveraging foodpanda’s extensive network of #restaurants and efficient delivery capabilities simultaneously. Omer Bin Tariq, the Country Head of Onic Pakistan, and Muntaqa Peracha, the Managing Director of foodpanda, signed the #MoU, highlighting the collaboration's importance in advancing #digital services in Pakistan. Hatem Bamatraf, President and Group CEO of PTCL.Official & Ufone 4G, expressed enthusiasm about the #partnership, emphasizing its role in elevating the digital lifestyle experience for customers. He highlighted Onic's commitment to providing unparalleled services that cater to everyday ease and needs. Under this partnership, foodpanda is offering free panda pro subscriptions on 100GB and 200GB plans to users, along with unlimited free deliveries, up to a 50% discount at specific restaurants, and an additional 5% discount on pickups. Both companies are dedicated to further collaboration and innovation to enhance the overall digital lifestyle ecosystem for users, ensuring a bigger and better experience for all. John M.; Shariq Mustafa #DigitalPakistan #TechUpdate

So I noticed a Foodpanda rider delivering goods during rain. Got me thinking: 1) Should Foodpanda shutdown their operations in rain affected areas like food outlets often do? 2) Should the burden of rider safety be on customers to avoid placing orders during rain? #foodpanda #ridersafety #ecommerce #foodforthought

Foodpanda Reviews vs. Daraz Reviews: A Tale of Two Platforms Ever noticed how you diligently review your latest food delivery on Foodpanda, but rarely leave feedback on your Daraz purchases? Me too! It's interesting, considering the platforms cater to such different needs. Foodpanda is all about instant gratification. We devour our meals, form an immediate opinion (delicious or disaster?), and can easily leave a review with a few taps. The immediacy makes feedback almost instinctive. Daraz, on the other hand, is a waiting game. We order, wait for delivery, then (hopefully) enjoy our product. But by the time that happens, the initial excitement (or frustration!) has often faded. We forget to leave a review, and the cycle continues. Is this a case of platform design or consumer behavior? Perhaps both! Foodpanda makes reviewing effortless, while Daraz might benefit from a gentle reminder system. What are your thoughts? Do you find yourself reviewing more on one platform vs. the other? Let's discuss in the comments! #daraz #foodpanda #onlinereviews #consumerbehavior #pakistan #ecommerce P.S: Great recommendation! If you're looking for a hearty and flavorful meal on Foodpanda, Arif Murgh Chanay's Matka Bong Paye are definitely worth trying.

I’m really starting to feel the pressure with these new Foodpanda updates. 😅 1. Delivery charges over 90 PKR almost every time. 💸 2. The delightful addition of platform fees. 🙄 3. Now we have to choose between standard delivery and priority delivery—because, of course, we needed more choices! 😂 Seriously, Foodpanda? To place an order, we’re paying delivery charges and having to decide between standard and priority delivery? If you want it quicker, just pay extra! 💰 But honestly, wasn’t the whole point of food delivery supposed to be about convenience and speed? This tiered system feels like it's missing the mark on what really matters—getting our food fast without all this extra hassle. Sometimes, it’s better to keep things simple and focus on what truly makes the service valuable. #Foodpanda #DeliveryDilemma #WhySoComplicated

foodpanda's MC20 and MC30 Vouchers: A Customer's Frustration As a regular user of food delivery services, I've been increasingly disappointed with FoodPanda's promotional vouchers, specifically their MC20 and MC30 offers. These vouchers, which promise discounts for Mastercard users, have repeatedly failed to work as advertised in my experience. Despite meeting all stated conditions - using a Mastercard (courtesy of SadaPay) and placing orders well above the minimum required amount - these vouchers consistently fail to apply at checkout. Even when placing orders for double the required amount, the vouchers remain inactive. This raises serious questions about the validity of these promotions. At this point, these vouchers feel more like a marketing ploy than genuine customer benefits. They create an illusion of savings that never materializes. As a loyal customer, it's disheartening to see promotions that seem designed to attract attention rather than provide real value. It's crucial for companies to honor their promotional offers and maintain transparency with customers. I'm curious if others have faced similar issues. Have you tried using FoodPanda's MC20 or MC30 vouchers? What has been your experience? I hope FoodPanda addresses these concerns and ensures their vouchers work as promised. #FoodPanda #CustomerExperience #FoodDelivery #ConsumerRights

🚀 Exciting Collaboration Alert! 🚀 We at Adloggs are thrilled to share that we have taken the delivery efficiency of KFC to new heights with our pioneering solution! 🍗✨ In a world where quick service and faster delivery times are not just desired but expected, KFC faced the challenge of scaling up their delivery operations to meet the growing demand. That’s where Adloggs stepped in with a game-changing approach – a hybrid delivery platform integrating multiple delivery partners and agencies. Our innovative platform acts as a central hub that simplifies the complexity of managing orders by routing them to a vast network of delivery partners, such as Shadowfax, Dunzo, Rapido, Zomato, and Porter. But that’s not all – we’ve also leveraged our 100+ agencies to ensure seamless delivery experiences. The results? A dramatic improvement in delivery turnaround times, increased customer satisfaction, and a robust system that’s ready to adapt to the dynamic needs of the market. 🌐 Global Expansion on the Horizon 🌐 This collaboration is just the beginning. As we continue to refine our system, the goal is to roll out this efficient, hybrid delivery model to KFC outlets worldwide, setting a new standard in the QSR industry. 💡 Early Signs of Success 💡 The initial phase has been nothing short of promising. We’re recording positive feedback, and the numbers are speaking for themselves. We’re not just delivering food; we’re delivering happiness, faster and more reliably than ever before! Stay tuned as we redefine what it means to deliver at scale. Together with KFC, we’re not just chasing the future; we’re crafting it. #Adloggs #KFC #DeliveryInnovation #QSR #Logistics #Technology #BusinessGrowth #Partnership #GlobalExpansion#devyaniinternationlimited #sapphirefoodsindialimited

Zomato just introduced an all-electric 'large order fleet' capable of delivering meals for up to 50 people in one go! Have you ever faced the challenge of coordinating multiple deliveries for a big team lunch or party event? This game-changing move by Zomato could redefine the dynamics of group ordering in the food delivery industry. Imagine the convenience of having a single, eco-friendly vehicle deliver everything you need for your event, seamlessly and efficiently. It's a step forward not just for customer satisfaction, but also for sustainable practices. To make the most of this innovation, consider planning your group orders in advance, communicating clearly with the delivery team about any specific needs, and offering feedback to help further improve the service. Embracing such options can make your events smoother and also contribute to a greener environment #Zomato #largeorderfleet #groupordering #fooddelivery #ecofriendly #eventplanning #customersatisfaction #sustainablepractices #innovation #greenerenvironment.

One factor that’s often underrated but absolutely key when deciding whether to place an order on an e-commerce platform is the delivery timeline. The fact that my first order from Temu was delivered within 6 days was a major reason I reordered. Daraz has also kept me around for over 6 years now as a retained customer by consistently delivering within 3-4 days. On the other hand, I've always loved ordering groceries from foodpanda when deliveries arrived within 30 minutes but stopped for a while when I was living at a location where it started taking 1.5 hours. In many cases, the decision to order online (at least for items easily available in offline stores) really comes down to weighing the convenience of not going to the store versus the inconvenience of the delivery timeline. #Ecommerce #CustomerExperience #onlineshopping #Temu #Daraz #Foodpanda #CustomerRetention #CX #logistics #DigitalTransformation