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#hiring Application Support Supervisor, Atlanta, United States, fulltime #jobs #jobseekers #careers #Atlantajobs #Georgiajobs #HRRecruitment Apply: https://lnkd.in/g_PmvbsZ DataStaff, Inc. is currently seeking an Application Support Supervisor for a long-term contract opportunity with one of our direct clients in Atlanta, GA. This position is hybridResponsibilities: Supervises a team of IT professionals that define, develop, and maintain information systems within the organization. Reports to IT Manager.Assign the issue tickets, prioritize them, ensure the tickets are attended to in a timely manner and addressedManage all relevant communication with the users as well as the external stakeholders connected to the issue.The Supervisor is also responsible for ensuring that all team level tasks are actively managed, logged, tracked, monitored, and reported appropriately following the established practices and protocols established.Read and Understand Provided Application Documentation:Application documents will be provided to use as reference while providing technical assistance to end users.Research and Attempt to Resolve Tier-I GIMS Issues:While the Tier-I support team will handle most typical workflow related questions, the Tier-II support team will be required to support any issues where users are experiencing unique challenges from going through all the steps accurately and yet not able to complete their assigned tasks. These will most commonly arise from a phone call but in certain cases, the issues may be reported via email. In some cases, the Tier-II support team will work collaboratively with the Tier-I team to resolve the issue, and on other occasions, the Tier-II team may be required to work directly with the end user.Assume ownership of Issue Log of all issues:The Supervisor will be required to establish an issue log with the Tier-II support team to maintain a tracker of all support issues presented with the corresponding status as follows:Date/Time of reporting.Issue ID.End-User name, company contact email and phone number.Issue title.Issue Details.Issues status.Assigned support staff.Date of resolution and final communication to end user.Document and Communicate Unresolved Issues to IT Staff:In the rare instance that the Tier-II GIMS App support team is not able to resolve an issue they will need to document the problem; the steps attempted towards resolution, and challenges faced, and send the information to the IT team for further analysis.Qualifications:Minimum 5 years of similar working experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.This position is available as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision cove

#hiring Service Desk Operations Analyst, Phoenix, United States, fulltime #jobs #jobseekers #careers #Phoenixjobs #Arizonajobs #ITCommunications Apply: https://lnkd.in/dyYT6uUj Job Description What you'll do as the Service Desk Operations Analyst: Diagnose and resolve technical issues, guiding users through step-by-step solutions, and escalate complex problems to higher-level support teams if necessary. Track and document all reported incidents, prioritizing them based on urgency and impact, and ensuring timely resolution. This involves analyzing and categorizing incidents, following established procedures for troubleshooting. Investigate recurring or major incidents to identify root causes and work on permanent resolutions. This includes performing trend analysis, collaborating with other IT teams to implement preventive measures, and maintaining a knowledge base of known issues and their solutions. Monitor problem trends to identify and address potential issues proactively. This involves using monitoring tools, responding to alerts, and taking appropriate actions to minimize system downtime or performance issues. Create user guides, knowledge base articles, and frequently asked questions

#hiring Service Desk Support, Plano, United States, all #jobs #jobseekers #careers #Planojobs #Texasjobs Apply: https://lnkd.in/eJwtGs_T Job Description Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution.

#hiring Service Desk Operations Analyst, Phoenix, United States, fulltime #jobs #jobseekers #careers #Phoenixjobs #Arizonajobs #ITCommunications Apply: https://lnkd.in/dyYT6uUj Job Description What you'll do as the Service Desk Operations Analyst: Diagnose and resolve technical issues, guiding users through step-by-step solutions, and escalate complex problems to higher-level support teams if necessary. Track and document all reported incidents, prioritizing them based on urgency and impact, and ensuring timely resolution. This involves analyzing and categorizing incidents, following established procedures for troubleshooting. Investigate recurring or major incidents to identify root causes and work on permanent resolutions. This includes performing trend analysis, collaborating with other IT teams to implement preventive measures, and maintaining a knowledge base of known issues and their solutions. Monitor problem trends to identify and address potential issues proactively. This involves using monitoring tools, responding to alerts, and taking appropriate actions to minimize system downtime or performance issues. Create user guides, knowledge base articles, and frequently asked questions

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#hiring Service Desk Analyst, San Antonio, United States, fulltime #jobs #jobseekers #careers #SanAntoniojobs #Texasjobs #ITCommunications Apply: https://lnkd.in/dT8kxxTc Service Desk AnalystHybrid - SATX US Citizenship RequiredSupports one or more Help Desk systems developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures the customer contract information is accurate and complete Job ResponsibilitiesPerforms a variety of advanced user-problem analyses for the help desk; assists with monitoring the network management systems and ensures a prompt and appropriate response to customer requests and issues. Collects screenshots and other data for use in troubleshooting, then act as a liaison between the client and program developers. Performs initial problem analysis and triages problem to technical staff when appropriate. Coordinates efforts with staff associates and subject matter experts to resolve problems; logs and tracks requests for assistance related to the application as a primary user contact. Responsible for knowing when to escalate an incident, resolves advanced questions to problems associated with account administration, system navigation/functionality, access and FAQs. Compiles and regularly maintains a log of Frequently Asked Questions

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There is a view that the market for IT and Tech roles is slowing, and for sure we've seen it a little quieter over the last few months. However, indications are on the up and we're seeing a strong flow of IT support roles. #devonjobs #techjobs

Actively Hiring for "Help Desk Consultant" || Michigan Feel Free to reach me out @ manish@confluxsystems.com/678-374-6656. - Manages Medium, High, and Critical Incidents, including triage and assessment of impacted systems.  - Escalates Incidents to tier II for Major Incident investigation. Notifies and escalates to support teams using Standard Operating Procedure (SOP) 12. Sends Communications Matrix Notifications using SOP12-2 for High and Critical Incidents.  - Monitors server and network system monitoring tools and responds appropriately to alarms.  - Monitor the environmental equipment (Generators, UPS, PDU, Air Conditioning and buildings water supply) to ensure their proper operation.  - Complete documentation of how the problem/issue was uncovered, who it affected, and the steps taken up to and including the final solution.  - Monitor the security equipment and situations to ensure their proper operations and report all issues/irregularities to the proper organizations/persons. Track and monitor security concerns. - Complete documentation of how the issue/irregularity was uncovered, who it affected, and the steps taken up to and including the final solution.  - Monitors system resources (e.g. processor, memory and input/output) to ensure that Service Level Agreement performance criteria are met and that system resources are not being over-utilized by one customer.  - Opens trouble tickets and assign to the appropriate support group.  - Grants physical access to hosting centers both locally and remotely. Administers established security policy for physical access to the (2) Hosting Centers. Executes programs and jobs on the mainframe computers utilizing an operator display terminal.  - Controls production utilizing Automated Scheduling Systems to ensure that jobs are completed in the time required by the customers.  - Responsible for tape library functions including pulling and hanging tapes for production, test batch processing, managing off-site storage and logging user input tapes as needed. Prepares and submits status reports detailing system operations. Reads, comprehends, and complies with email messages in timely basis. Uses communications tools appropriately to receive and disburse information.  - Answers and makes phone calls as necessary. Communicates statuses using tools such as trouble tickets, status boards, broadcast messages and status reports. Reviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFCs) as needed, when requested by the change builders.