iContact’s Post

📅 Missed appointments? No more! Automated reminders from TechMan keep your customers in the loop, improving service satisfaction while keeping your bays busy. Learn how reminders can help maximise your bookings in our new blog! 🔗 https://lnkd.in/eBEqT5sW #GarageTech #CustomerSatisfaction #TechManGMS

As it does every year, GoContact's International Study of Contact Centers & BPOs provides real industry data to help optimize operations. 📊🌐 What is most important to our customers when working with a contact center solution? 🤔 That they can rely on a hybrid solution and that the human factor and empathy are not forgotten. 🤝 Don't miss out on these and many other valuable insights in our study. Access the full research here. 👉  https://lnkd.in/dQwNri-K #contactcenterstudy #internationalstudy #gocontact

Revolutionize your appointment scheduling game with the seamless integration of MeetFox and VoiceDrop's ringless voicemail technology! 🔥 Send personalized voicemail drops directly to your clients' inboxes, boosting engagement and streamlining communication like never before. Embrace the power of automation and leave interruptions behind. Discover the full potential of this game-changing integration: https://lnkd.in/eK5mHWiG #ringlessvoicemail #voicemaildrop #massvoicemail #voicemailblast

Our automated appointments can streamline your scheduling and eliminate errors, so you can focus on what truly matters. 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝘀𝗶𝗺𝗽𝗹𝗶𝗳𝘆 𝘆𝗼𝘂𝗿 𝗹𝗶𝗳𝗲 𝗮𝗻𝗱 𝗯𝗼𝗼𝘀𝘁 𝘆𝗼𝘂𝗿 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆? Schedule a call today and experience the power of automated appointments. #BisayaDigital #DigitalReady #BisayaDigitalReady

Soo Shin, an IT Assistant Manager, shares her positive experience using WAContact for managing container imports and exports. Facing daily SMS limitations, her team found a solution with WAContact, allowing for seamless messaging and automation. Discover how WAContact's powerful tools, such as Autobot triggers and comprehensive support, have transformed their operations and enhanced customer interactions. Soo Shin highly recommends WAContact for its reliability and efficiency. Watch to learn more about the benefits and how WAContact could help your business too. Don't forget to like, comment, and subscribe for more success stories! More on WAContact here - https://lnkd.in/gns2D6Vh

Transform your work flow with click to call! Boost agent productivity, simplify processes, and experience a significant increase in overall performance. #clicktocallsolution #clicktodial #clicktotalk #clicktocall #cloudtelephony #cloudsolution #agentproductivity #callcenter #ivredgeservices

Soo Shin, an IT Assistant Manager, shares her positive experience using WAContact for managing container imports and exports. Facing daily SMS limitations, her team found a solution with WAContact, allowing for seamless messaging and automation. Discover how WAContact's powerful tools, such as Autobot triggers and comprehensive support, have transformed their operations and enhanced customer interactions. Soo Shin highly recommends WAContact for its reliability and efficiency. Watch to learn more about the benefits and how WAContact could help your business too. Don't forget to like, comment, and subscribe for more success stories! More on WAContact here - https://lnkd.in/gns2D6Vh

𝐒𝐋𝐀'𝐬 make the contact centre world go round, so they had to be included in our 𝘊𝘰𝘯𝘵𝘢𝘤𝘵 𝘊𝘦𝘯𝘵𝘳𝘦 𝘈𝘭𝘱𝘩𝘢𝘣𝘦𝘵! Which 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐋𝐞𝐯𝐞𝐥 𝐀𝐠𝐫𝐞𝐞𝐦𝐞𝐧𝐭𝐬 are most critical to you? 📈 #SLA #servicelevelagreement #contactcentre #contactcenter

Concerned about redundancy with your contact center? Want the flexibility of hiring agents from anywhere? Just a couple of benefits with our contact center offering. Want to know more? Reach out to discuss!

❌ Gorgias has integrations with some phone systems but what happens if yours isn’t supported yet? 💡 You don’t need to wait for them to implement it, and create tickets manually in the meantime! You can provide phone support and #automatically create tickets when customers call you. Including #transcriptions Enter Pipedream. 👉 Steps: # 1 Create an account on Pipedream (link below) # 2 Create a project and a workflow within # 3 Select RingCentral, New Call Recording as the trigger # 4 Send the recording to Deepgram for transcription # 5 Create a customer using its phone number # 6 Create a ticket using the transcription ✅ Results: in a couple of hours we implemented this workflow that now saves 20 minutes for each call received. Need help implementing this? Send me a private message. #ticketsupport #itms