IDC’s Post

🤖AI is center stage for operational efficiency, automation, and actionable insights. Clients are asking more questions about what it means for them and their budgets. 💰Would an AI ROI calculation help you or your clients realize the potential savings in your Contact Center’s with embedded AI? Excited for IDC ‘s webinar to keep learning👇🏻

[Customer story] Metadata for privacy-respectful marketing 🎥 Cookies are set to bid farewell by 2024. As marketers brace for this shift, collaboration with telecommunications companies emerges as a key strategy for privacy-compliant data utilization. Discover how True Digital redefined data monetization: They utilize Intersec’s micro-segmentation, labeling subscribers with 400+ tags (demographic, geographic, behavioral, interest-based). “Telcos are one of the best options for data partnerships. Thanks to telcos’ vast amount of data and high-engagement channels, they can roll out cookie-free and privacy-friendly data-driven solutions for advertising, credit risk and intelligence.” stated Pedro Uria Recio, Chief analytics & AI officer To read more 👉 https://lnkd.in/ecxVD-tf #cookielessfuture #datainsights #DPW2024 #dataprivacy

Here is a quick summary of our previous article where we discuss Countly's solution for the #telecom industry, on how we transform data challenges into opportunities. ✅ Let us know in the comment if you can relate to these, and check out the article for a complete walkthrough of Countly's #analytics solution for telecom companies. https://lnkd.in/eSFwgrnh

Discover how industry leaders are excelling and identify areas where your business might be falling short. Collaborate with our J.D. Power team to craft a tailored action plan aimed at bridging these gaps. John Hazen, Managing Director of Utilities Intelligence, unveils the capabilities of J.D. Power Utilities Intelligence, offering critical insights to pinpoint and address key areas for enhancing customer experiences. Delve into our data-driven solutions and see the difference they can make for your business: https://hubs.la/Q02gXRF80 #JDPower #Utilities #DataAnalytics #Utility

Discover how industry leaders are excelling and identify areas where your business might be falling short. Collaborate with our J.D. Power team to craft a tailored action plan aimed at bridging these gaps. John Hazen, Managing Director of Utilities Intelligence, unveils the capabilities of J.D. Power Utilities Intelligence, offering critical insights to pinpoint and address key areas for enhancing customer experiences. Delve into our data-driven solutions and see the difference they can make for your business: https://hubs.la/Q02gXWlG0 #JDPower #Utilities #DataAnalytics #Utility

Unlock the power of SMG3 Voice solutions! From time and date stamps to incorrectly decoded words, the untapped potential of granular data produced from the use of voice-picking systems is a game-changer for your business operations. To learn more, read our latest blog written by an SMG3 voice expert. https://hubs.la/Q02gknDl0 #strategicmobility #smg3voice #voice #analytics

Last week, we unveiled Messaging Pulse, a groundbreaking product that blends data intelligence with actionable strategies and is set to redefine the messaging landscape. Although we've published a detailed article about this (check out our Blog section if you haven't read it yet), sometimes simplicity speaks volumes. Here's a quick video of Nick Lane from Mobilesquared Ltd distilling its essence perfectly. Our bet is that this type of advisory service will shortly become a standard not only in the messaging space but also in the broader telco industry. What do you think? If you want to learn more about Messaging Pulse, contact our team via LinkedIn or fill out the form on our website. #Messaging #MessagingPulse

Are you interested in finding out more about Digital Alerts? 🤔 We recently created a short webinar that explores all of our exciting features and shows the platform in action! Watch the webinar here: https://lnkd.in/e8Py2uVd #digitalalerts #comms #employeecommunication #internalcomms #internalcommunications #digitalsignage

How does Active Intelligence Platform (AIP) empower telecom companies to leverage real-time data and insights to enhance customer experience and drive revenue growth? Explore more with Avnish Chauhan: https://hubs.ly/Q02v-MWP0 #DataAnalytics #CustomerExperience #RevenueGrowth #Telecom

📈Top reasons why IT and CX leaders should invest in real-time communication analytics? - Without it, there's limited or no visibility into where issues come from our how to fix them. - Customer service managers can live monitor call queues and reallocate resources there and then. Keep an eye out for this in a provider. If it's not available, then consider other options. Come back tomorrow to find out about the 7th reason to switch to RingCentral. #64RingCentralReasons #unifiedcommunications