Ikponmwosa Osazuwa’s Post

From a young age, I discovered my natural talent for sales, customer retention, and product promotion. My passion for winning over customers was evident even in my early days assisting my father, a horticulturist, sell flowers. I could turn even the most reluctant prospects into satisfied customers😊—this, my friends, is the essence of great Customer Service, and it’s the backbone of any successful business. This early experience shaped my decision to pursue a career in Communications, and since then, I have dedicated myself to mastering the art of customer interaction and other dynamics in communication industry. Whether you're a startup founder or an industry leader, prioritising Customer Service is as crucial as delivering quality products, conducting market research, or analysing competitors. Here are a few key areas to focus on: 📞 Professional Phone Etiquette: Your customer service team is the voice of your brand. A rude or impatient representative can turn away customers for good. Ensure your team communicates your brand’s reputation with every interaction—through their tone, language, appearance and yes, even a smile. 🗣️ Valuing Customer Feedback: Listening to your customers shows responsibility and commitment to growth. Make it a habit to take their feedback seriously and use it to improve your services. 🎓 Organise Trainings for Your Team: Equip your Customer Service team with the skills and knowledge they need to excel. Regular training sessions can boost your KPIs and bring you closer to your business goals. If you're looking to enhance your Customer Service department or train your staff, I’m here to help! Send me a DM, and let's elevate your customers' experience together. 🚀 #CustomerService #Sales #CustomerExperience #BusinessGrowth #CustomerRetention

Being a customer service Executive has made me a better person, It has created a different being for me. It is a path that allows me to work and have fun at the same time. I have always liked to help my customers especially the irate ones🤷♀️, I can’t explain it, but 🥰,I don’t just treat them like a angry customers, I know there is good in every situations. So I take my time to attend to them, and with my experience as a customer service executive they have turned to become my best customers. If you need to give your customers the best experience, or make your brand known, you should hire me📈 I am Uzoamaka Okorie, an exceptional customer service Executive, I am the person best to give your customers the best experience. —————————————————————— If this is your first time seeing my content, let’s connect and endeavor to follow me for more 🔔content. #linkedin #customerexperience #customersuccess

𝗜𝘁'𝘀 𝘁𝗵𝗲 𝗹𝗶𝘁𝘁𝗹𝗲 𝗴𝗲𝘀𝘁𝘂𝗿𝗲𝘀 𝘁𝗵𝗮𝘁 𝘀𝗲𝘁 𝘆𝗼𝘂 𝗮𝗽𝗮𝗿𝘁 I was a barista back when I was studying for my Bachelor's degree in Australia. Yes, my main job was to make coffees. ☕️ But more than making a good cup of coffee, I was taught the importance of "𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲". In that job, I was trained to remember each and every regular's name and coffee order. 10 years later, I can still easily list down probably half of their names and orders in a heartbeat. Paddy, Large Latte, no Sugar. Leigh, Long Black, no Sugar. Bernie, Soy Flat White. As customers come in, they don't even need to order. They just come in, have a casual chat with us about their weekends, and have their coffee all ready for them. I think that's powerful — just that little gesture of knowing their names and coffee orders sets us apart from the hundreds of cafes in Melbourne CBD. I took this lesson to my professional career in sales and recruitment. How? Listen, and I mean really "listen", to each and every one of your clients; Remember those little details they told you like their cat's name and their daughter's birthday. It might sound insignificant, but it really shows that you care. These clients of yours are emotional beings after all, not just mere numbers. Sometimes in sales, recruitment, and even business, those little things matter, and those little things set you apart from the hundreds of other salespeople who are trying to get their business. P.S. How would you differentiate yourself from others in business? Comment down below! 💬

I’m convinced everyone should work in customer service at least once. 🌟 Customer service isn’t just about helping people—it’s definitely a masterclass in life skills! From handling every type of personality (yes, even the “challenging” ones) to learning the art of patience, it prepares you for anything. You become a pro at thinking on your feet, resolving issues calmly, and communicating clearly under pressure. And you know what? These skills travel. Whether you’re eyeing a role in marketing, management, or another field, employers love seeing someone who’s learned how to handle tough situations with grace. Problem-solving, adaptability, and empathy are huge assets in any industry, and customer service gives you a ton of practice. Plus, once you’ve been on the front lines, you gain a whole new appreciation for what it takes to keep customers happy—a perspective that translates to better teamwork and leadership down the road. Customer service may be tough, but it’s 100% worth it for the skills, resilience, and superpower of staying calm when everything’s on fire! #CustomerService #LifeSkills #CareerGrowth #JobSkills #Hiring #SoftSkills #Marketing

How my experience meets your Account Executive opportunity In today’s competitive job market, becoming an account executive is both challenging and rewarding. As businesses evolve, the need for professionals who can handle client relationships, drive sales, and manage operations efficiently is growing. This outline organically formed from reviewing my resume and crafting cover letters, highlighting what I've learned and noted as important for the role of an account executive. Through extensive research on the account executive position, I inadvertently compiled this outline to showcase my understanding of the role and how my background aligns with its demands. I thought it would be helpful to compile the necessary skills a successful Account Executive has and blend my experiences, and personal stories to reflect my readiness for the role. Leveraging your transferable skills Strong leadership is essential for a successful account executive. My experience as an Operations Manager at FLINT Farms LLC involved supervising operations, leading teams, and resolving client issues. This role taught me the importance of leadership in managing client relationships. Customer Service is Key, that angry, screaming guest helped out after all! Exemplary customer service is crucial for an account executive. As Food & Beverage Manager at Mt. Hood Resort, I streamlined processes and improved guest satisfaction. One notable success was a large-scale banquet where we exceeded client expectations, resulting in increased repeat business. What is the client asking for? Aligning operations with market demands is key. Whether handling angry guests, simultaneous large events, or planning a year of crop production, the sooner you know what the market or client is asking for, the sooner a proper solution is found. Lasting desire to learn complex concepts A solid educational foundation in business administration from the University of Virginia and continuous professional development have been vital. Sales courses and workshops have equipped me with strategies to meet client needs effectively. I welcome the challenge and have been fulfilled this summer by taking upper level Stats and Calculus courses. What I’ve found: Transitioning to an account executive role requires leadership, customer service, and sales skills. Leveraging previous experience, developing relevant skills, and understanding industry demands can pave the way to success. Each experience, whether in operations, customer service, or sales, builds a valuable skill set for becoming an effective account executive. My journey has been filled with growth, and I am excited about the future possibilities this career path holds.

Building a Career in Customer Service: Opportunities and Growth Building a career in customer service offers numerous opportunities for growth and professional development. Customer service roles are foundational to any business, as they ensure customer satisfaction, retention, and loyalty. Starting as a customer service representative, you can develop valuable skills in communication, problem-solving, and empathy. As you gain experience, there are opportunities to move into supervisory or management positions. These roles involve overseeing a team, implementing customer service strategies, and improving service processes. With further advancement, you can transition into roles such as Customer Service Manager, Director of Customer Experience, or even Chief Customer Officer. The skills acquired in customer service are transferable to other industries and roles. Effective communication, conflict resolution, and customer relationship management are critical in sales, marketing, and operations. Continual learning and professional development are essential. Many companies offer training programs and certifications in customer service and leadership, which can enhance your credentials and open doors to higher-level positions. Overall, a career in customer service can be fulfilling and dynamic, providing a pathway to significant career advancement and the ability to make a tangible impact on customer satisfaction and business success. #CustomerService #CareerGrowth #ProfessionalDevelopment #CustomerExperience #Leadership #CareerAdvancement #CustomerRelations #SkillsDevelopment

PRODUCT KNOWLEDGE IN CUSTOMER SERVICE. During my early stages of my career one of the things that made me stand out as a service personnel is having product knowledge at every job that I got. I would explain a product / service to the detail be it selling a room, conference hall services or just a plate of grilled chicken and chips. Ensuring the guests acquired all the details they need about the product to make a decision. This made customer decisions very quick hence saving time, created more sales, solved problems easily and definitely retained guests for the establishment that I worked for. WHAT AM I SAYING? Product knowledge is an essential skill in customer service. It helps build trust between the personnel and guests/ customers. Also creates more positive customer experience. BENEFITS OF PRODUCT KNOWLEDGE 1) Employee confidence building 2) Builds guest trust 3) Enhance guest retention 4) Increases up sells hence more sales Be sure to invest time in making sure employees are well conversant with all the details about the products including features, benefits and uses. Grab an iced coffee at any of our branches @ Gators Cafe #customerexperience #sales #careergrowth #hospitalitymarketing

In fields like sales, customer service, and hospitality, knowing your strengths and what you enjoy can make a big difference. These industries rely on personal connections, adaptability, and genuine enthusiasm. Understanding what you are good at and what excites you can help you build a successful career. For example, if you are good at communicating, solving problems, and helping others, you are well-suited for roles in customer service, sales, or hospitality. In my own experience working in retail, hospitality, finance, and the medical field, I discovered that my strengths are effective communication, problem-solving, and creating great customer experiences. I also found that what excites me the most is helping others and solving their problems. Whether it’s closing a sale, resolving an issue for a customer, or providing excellent service, these activities make me enjoy my work. When you match your strengths with your passions, you can achieve great things. For example, if you’re good at building relationships and love helping people, a career in customer service might be perfect for you. If you’re skilled at persuasion and enjoy meeting goals, a career in sales might be a great fit. It’s important to regularly think about your strengths and passions, as they can change over time. Look for opportunities that let you use your strengths while doing what you love. True success comes from finding a balance between what you are good at and what you enjoy doing.

20 years ago, I told my sales team to "Throw your job descriptions in the bin, you're all going to be personal brands. Why are companies not doing this? . . When I was a VP in Sales, I had a big sales team And a lot of egos. . My first day on the job, I had my team in a room They had to bring a printed copy of their job descriptions . I had a bin in the middle of the room Chairs in a circle Butcher paper on the wall. . As they entered the room They were confused, unsure and curious. . My opening line... Stand up, introduce yourself, Throw your job description in the bin Stand in front of the butcher paper and Take a coloured marker with you . When they all stood in front of the butcher paper I asked them to write about their: Passions Values Hobbies Uniqueness Gifts Skills Strengths ONLY . Then I asked each person in the room If they knew about all these incredible things About their colleagues The answer was NO, NO, NO. . After that session, magic happened. . I took the butcher papers (all 30 of them) Went home, studied each one Then aligned each person with the right client portfolio. . This was the outcome of that: . We went from a $4 million start-up to $54 MILLION In a 48-month period No staff turnover Every one of them made 6 figures 👆🏼👆🏼👆🏼 That did not happen by luck. . That happened because I chose to see Each person as unique and way above a job description. . I wanted them to use a different language. Rather than say Account Manager or BDM They became SPECIALISTS. . They became brands. . Branding is more than colours and logos. . If you want your sales team to thrive This is how you do it. . Just saying. #personalbranding #sales