Incora | Software Development Company ’s Post

Feedback = reputation. What truly defines the services the company provides? Feedback. No matter how many successful projects there are, it’s all about reviews from clients and partners. It isn’t just services. It is how the company/team communicates, how the work is done in terms of time, quality, and meeting the requirements, and how the team adapts to unexpected circumstances. You can’t see this in a case study. You can see this in the review. That’s why we highly appreciate every feedback we get from customers and partners. Especially if it is detailed like this one. A big thanks to Leo Kudryavtsev, PhD, who made a video review for Incora | Software Development Company #feedback #award #quality #softwaredevelopmentcompany #incora

When it comes to selling, is A.I. just B.S.? 🤔 That’s obviously an inflammatory statement. Of course it’s not B.S. But it is at the peak of the hype cycle. And with most every RevTech vendor claiming that their A.I.-powered tool alone is the key to winning more revenue, how do you separate flash from fact? Rattle 🦖’s Andrew Bothwell and Twilio’s Alex Ball have some thoughts. 💡 📆 Join them on Dec 19 at 11a PT for a discussion on: 🤖 How generative A.I. is changing selling 💰 Where to invest budget to get the most bang for your buck ✅ Their favorite A.I. applications on the market today You know the drill. Link in comments. 👇 #salestech #revtech #aisales

Onboarding Vs. Implementation — Your customer doesn't care When it comes to software solutions, the terms onboarding and implementation are often used interchangeably – but they actually do have different meanings. Onboarding is introducing customers to a new product or service, while implementation is setting up and customizing it for their specific needs. Yet they get mentioned interchangeably, so let's explore the differences: Onboarding is usually centered around providing information about a product or service. It can involve presenting customers with tutorials, videos, demos, and other materials to help them understand how a new tool works. Implementation is about configuring, setting up, and getting requirements, and has (hopefully) a distinct start and end. I will be talking more about this and running a 9o minute workshop at the Big RyG this year! Hosted by ChurnZero and open to all CS leaders, BIG RYG is laser-focused on equipping you with new ideas, proven strategies, practical insights, and tactical know-how for success in CS. Check out the full agenda and join us: https://buff.ly/3toyXGi #BIGRYG #CustomerSuccess #FightChurn

🚀 Exciting Opportunity Ahead! KLaunch is thrilled to extend an invitation to qualified implementation and integrators globally to collaborate with us. We're seeking partners who can complement our go-to-market strategy and assist our clients with strategic design, consulting, implementations, and integrations. 🌟 This is your chance to be part of a transformative journey with our KBot Lightning software ecosystem. Our commitment is unwavering – focusing exclusively on advancing this cutting-edge, omni channel, conversational AI technology. 📅 Mark your calendars! On November 27, 2023, we're hosting a not-to-be-missed webinar for qualified integration partners where we'll review the overview details of the RFP. It's a unique chance to understand how your organization and expertise can synchronize with our vision and drive the AI revolution forward for clients across the globe. To ensure a successful partnership, we're looking for partners with a proven track record in delivering projects or services of similar scope and complexity. We value performance and reliability, evidenced through client references and past successes. 👉 Don't miss this opportunity for qualified implementation/integration partners: 1️⃣ Download the RFP now at klaunch.io/partners and get all the insights you need to prepare your proposal. 2️⃣ Register for our enlightening webinar on November 27, where we'll provide an exclusive look at the RFP details. 🔗 Visit klaunch.io/partners today. Let's embark on this journey together and reshape the future with omni-channel, conversational AI. #GlobalIntegration #RFP #KLaunchPartnership #AIRevolution #Webinar #JoinUs

#PowerShots 3 now live 🎈 Your engineering team has built out a new product. You’re expected to explain the product to your internal and external stakeholders. And you got limited time! How do you explain the release in a way that maximizes clarity, reduces cognitive overload, and does the job under 10 seconds? I usually work with this model from big thinker, Terry Borton. Take out 30 seconds, and watch! ▶ #ProductMarketing #ProductReleases #NewFeatures #ProductExplainers #Products #B2BSaaS #PMM #ProductMarketingwithQ Link to resource- https://lnkd.in/gd6bps-y

What’s one of the best ways #CustomerSuccess teams can help themselves build better relationships with product? When reviewing feedback, include details like:  ✅ Who specifically requested the feature, and why?  ✅ How much revenue is potentially impacted by the feature?  ✅ How many customers will the feature affect?  ✅ What value does this feature offer to the wider customer base?  ✅ Does this feature address the root of the problem or is it a superficial solution?

Whenever I get the chance to dive into the customer world, it's a Hard Yes! Our customers rock! 🤟 This week, I had the pleasure of helping out the good folks at Visily! Resolving their configuration hiccup was cool, but the real gem was hearing their insights on our documentation. They uncovered some adjustments we should make.💡 Our customers are more than just users; they're partners on this journey. Our success is their success. Their success is our success. Their challenges are our opportunities to improve. Together, we grow, we learn, and we become better versions of ourselves, both as individuals and as our respective companies. Here's to our incredible customers! 🌐🩷 👉 How about YOU? Do you get excited to work directly with your customers? #CustomerSuccess #GrowTogether #CustomerCentricity

Our latest Winter 2023 Breach and Attack Simulation Software Customer Success Report is released where CyCognito has been placed as Top Performer by FeaturedCustomers Get the full report here: https://lnkd.in/dXTKi32H #b2b #customersuccess #software #report #breach #cyberattack #SimulationSoftware

We See the Logins, But What About the Magic✨? CX Reps: Their day starts with logins, ends with logouts, but what happens in between? It's a whirlwind of: Interactions Satisfaction Sentiment Sales Service Resolution Processes Join me on June 11th! (Link in comments) Let's unlock the secrets of Agent Chaos and how you can help! #CustomerExperience #CXHeroes #AgentExperience