Independent Lodging Congress’ Post

Is the Art of Hospitality Dead? When did "good enough" become the new gold standard? I recently stayed at a hotel and was left wondering if the art of hospitality had taken an extended vacation. The problems were numerous, but the real kicker was the lack of empathy and service recovery. Remember when exceptional hospitality was the norm? What happened to making things right when they go wrong? Simple details seemed to have vanished—like ordering a meal poolside at a luxury hotel. Instead of a serving of ketchup in a glass jar or even a dip packet, I was given 50 tiny packets that I had to painstakingly tear open. As for the cutlery? Let’s just say it struggled to cut through the lettuce, let alone a burger. We’re charging more than ever in the hospitality industry, yet it feels like many places are cutting corners. But here’s the twist: Tourism has evolved, and so must we. It’s time to reinvigorate our standards, deliver exceptional products, and invest in the right talent. Leaders need to champion a culture of excellence and anticipate guest needs with a dash of genuine care. Let’s bring back the excitement of exceeding expectations and making every guest feel like a VIP. After all, in hospitality, it should always be our pleasure to serve. #Hospitality #CustomerExperience #ServiceExcellence #Leadership #Quality #BringBackTheMagic #evolve #train #teach #serviceculture #empathy #lovewhatyoudo #change #levelup

In this new episode of #MrGyaaniKaBankingGyaan series, Mr. Gyaani talks about Mahabank MSME Hospitality Scheme, designed to empower hospitality businesses like hotels, restaurants, bakeries and even unique ventures like houseboats! Learn how Mahabank's special scheme can provide the support you need to grow and succeed. Watch now and explore the possibilities for your business! #BoMTurns90 #BankofMaharashtra #Mahabank #MSME

What does hospitality mean to you? Is it unreasonable? What does hospitality mean in your world? Will goes on to explain that "in restaurants, our reason for being is to make people feel seen..." Have you paused to reflect what your reason for being is and how you can impact those around you? There are so many ways that hospitality creates a better space for us as humans, professionals and leaders. What is YOUR secret to delivering exceptional hospitality?

Discover a repeating source and cause of disgruntled guests. Unfocused team members are on digital devices or talking between themselves and are blind to guests standing before them waiting to order and purchase. SSA Foodservice Design + Consulting #restaurant #foodservice #culinary #hotel #club #operations #consulting #design #kitchendesign #teamexperience #teamexperience #servpoints™️ #bardedign #interiordesign #travel #conceptdevelopment #marketing #salesbuilding #humanresources #bestpractices #strategicplanning #management #shiftmanagement #leadership #Tampa #NewYork #SanJose #Europe #myfcsi

What are the most reliable methods to identify improvement aspects in any hospitality setting? Paddy wants to know! This question is a litmus test for your analytical chops! In hospitality, it’s all about spotting and turning those hidden flaws into golden opportunities. To all the hospitality consultants/ seasoned leaders Paddy would like to know your go-to strategies! Inspired by Bosco Daniel's insights into the subject. #Hospitality #Consulting #ProblemSolving #PaddyInsights

What have restaurants done to adapt in a post-pandemic world?🍱 #ECUSHL Professor and Director, Dr. Robert O'Halloran, recently posted an article on Hotel Executive to help us answer this question. Click the link below to read more about how what hospitality industry is changing!!➡️💜 https://lnkd.in/eNy6c_iE East Carolina University - College of Business

Has anyone else read the book "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect" by Will Guidara? 🤔📖 My BIG TAKEAWAY: If you serve others, you're actually in the hospitality industry. Are you serving the best you can? Are you surprising and delighting? I just finished it and found the insights and stories about delivering exceptional service truly inspiring. Guidara shares lessons learned from his experience running acclaimed NYC restaurants like Eleven Madison Park. While this isn't our industry, the principals carry over. A few of my favorite takeaways: - Go above and beyond in small, unexpected ways to create magic moments for people - Empower your team to be creative in crafting personalized guest experiences - Hire for attitude and character over skill - you can teach skills but not genuine care for others - Make every client feel seen and appreciated as an individual I'd love to hear others' thoughts on the book and how you are applying unreasonable hospitality principles in your industry! We have made it a core focus to provide #unreasonablehospitality. What resonated most with you from the book? Any examples of unreasonable hospitality you've experienced or delivered yourself? How are you providing exceptional service to your clients? Thank you Hall Road Services, James MacNevin & Shaun Parkin for the recommendation! #clientservice #clientexperience #hospitality #familyofficeservices #administrativefamilyoffice #leadership

Are you in hotel management? Let me introduce you to Adam Werny! 🌟 Adam was recently featured in an interview with Hotel Management, where he discussed the latest trends and challenges in the hospitality industry. At Craftable, we’re not just for restaurants but also built for hotels, helping to streamline operations and stay ahead in the game. Check out 7 Questions with Craftable's Adam Werny #Hospitality #Innovation #Leadership #Craftable #IndustryInsights

We have new clients focus on executing One Guest at a Time Service (or the ideal Guest Experience) when they start defining their ServPoints Sequence of Service™. It’s powerful and enjoyable to see clients connect the dots! SSA Foodservice Design + Consulting #restaurant #foodservice #culinary #hotel #club #operations #consulting #design #kitchendesign #teamexperience #teamexperience #servpoints™️ #foodsafety #training #interiordesign #travel #conceptdevelopment #marketing #salesbuilding #humanresources #bestpractices #strategicplanning #management #shiftmanagement #leadership #Tampa #NewYork #SanJose #Europe #myfcsi

In restaurants, hospitality transcends food and design, focusing on creating connections and cherished memories. The cost is irrelevant; it's the impact on people that truly matters. Watch this inspiring presentation advocating for going the extra mile: https://lnkd.in/gtYbVgJX. #Hospitality #CustomerExperience #Inspiration