Inductive Automation’s Post

Ugh, not another one. Another what, you ask? A pesky, annoying, re-opened ticket. But you wouldn’t know anything about those, of course... For those of you who do, then you can relate to wanting to figure out a way – some way – to keep them from re-opening, to just go about your day as usual. We all know that every Client has at least one User that won’t use your Client Portal, a new email to your Support Address...or even the phone. The only way they can be bothered to put in a ticket is to reply back to that closed Autotask email from four months ago. And that user is often one who is pretty vocal to their management when they don’t get timely responses. So much for being able to ignore that closed ticket. Here’s what to do...https://buff.ly/496Pz4x #tickets #re-opened tickets #Live Report

Ugh, not another one. Another what, you ask? A pesky, annoying, re-opened ticket. But you wouldn’t know anything about those, of course... For those of you who do, then you can relate to wanting to figure out a way – some way – to keep them from re-opening, to just go about your day as usual. We all know that every Client has at least one User that won’t use your Client Portal, a new email to your Support Address...or even the phone. The only way they can be bothered to put in a ticket is to reply back to that closed Autotask email from four months ago. And that user is often one who is pretty vocal to their management when they don’t get timely responses. So much for being able to ignore that closed ticket. Here’s what to do...https://buff.ly/496Pz4x #tickets #re-opened tickets #Live Report

Using the CLI you can now manage branches right from your terminal

Time is money, so why spend it on manual tasks? Set up condition- and action-based HelpDesk workflows to manage daily communications and optimize your resources! Discover how you can minimize the time spent on tasks that can be automated. 👉 https://lnkd.in/djm8F_P2

❌ Stop manually sending 2FA codes! ✅ Use Daito to securely share 2FA codes with your team.

Q1 '24 dashboard built using the Terminal API 📊🧮 Let us know which projects you'd like to see comparable stats for!

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Which ticketing tool you use the most ?

It's your first day in a new IT position. What are you doing first to prepare yourself for a new environment? Here are some pro tips from our instructors: #1. Ask Questions #2. Take Notes #3. Run ipconfig/ifconfig to understand the network schematic. #4. Dive into the Ticketing System to gain an understanding of how they resolve issues. #5. Ask more questions and take more notes. #6. 👉 Your turn 👇

Team connectivity and speed are crucial to get stories to air. With C3 Portal, news creation and distribution are streamlined for cross-team collaboration especially for tight deadlines. Learn more about C3P: https://bit.ly/497hMZz