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Will AI substitute human agency in contact centres? ICMI invited senior leaders to separate noise from reality. Together, they demystify the hype and expose the dangers of oversimplified AI coverage. Did you know that implementing too many AI initiatives at once may be a disadvantage? Are your teams ready to manage changes? What is your company knowledge management culture? Hear from the experts: ▶️ Brad Cleveland – Senior Advisor & Co-Founder at ICMI, Informa Tech ▶️ Todd Piccuillo – Director, Training and Services Sales at Informa plc ▶️ Steve Campbell – Senior Contact Center Consultant at Team Rebus ▶️ Josh Streets – CEO and Founder at Scoreboard Group Consulting Moderated by Daniel Thomas, Principal Analyst of Enterprise IT at Informa Tech. “AI Pulse Check: How Contact Centers Are Really Implementing This Transformation Technology”, is free to watch on demand: https://bit.ly/3X1wRIB #AI #ContactCentre #Leaderhsip #Sales

  • Two customer service representatives wearing headsets and working at computers in an office setting. The image includes a sidebar with the logo and text 'Informa Tech' and 'Tech Insights'. Caption includes link to a video of senior leaders demystifying oversimplified arguments around AI.

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