Information Commissioner's Office’s Post

🆕 We have issued a practice recommendation to United Utilities for failing to properly handle requests for important environmental information from the public. Water companies have a legal obligation to make information about the environment available under the Environmental Information Regulations (EIR), both proactively and if requested by the public. Our investigation found that United Utilities had repeatedly failed to respond to requests for information within the legal timeframe of 20 working days. Following the complaints, we also found that the water company often refused to respond to requests because they claim that the information being requested wasn't environmental. Warren Seddon, Director of Freedom of Information and Transparency, said: “Any information that would enlighten the public about how United Utilities operates and the impact it has on the environment is, by its very nature, likely environmental – this includes data on sewage spills and the performance of its wastewater treatment works.” We have now instructed United Utilities to take a much broader interpretation of environmental information and ensure it properly handles legitimate EIR requests. Read more about our action: https://lnkd.in/ejC3ZSX7 You can also read the Information Commissioner’s recent letter to water company bosses about the importance of transparency: https://lnkd.in/erRt69fg

  • Warren Seddon, Director of FOI and Transparency said: “Our message to water companies is simple – we expect transparency to be your default position. It is unacceptable to keep people in the dark when they have no choice but to rely on these firms for clean water.”
Tim Turner

A grafter, not a grifter. Practical + theatrical UK GDPR & FOI trainer & consultant. Not GDPR certified (no-one is). Available for hire online or in-person; will supply own props.

3d

You haven't "instructed" them to do anything, and this framing is frankly dishonest. You've made recommendations that you can't directly enforce. There may be very good reasons to take this approach, but why can't you be honest with people about what this actually represents?

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