INSIGHT ConneX’s Post

Get full visibility into call activities with Aircall’s call history feature. Make data-driven decisions effortlessly. Discover more: @aircall https://lnkd.in/eTdhbgZN #CallHistory #BusinessInsights #VoIPTech #CustomerCommunication

How Outsourcing Can Benefit Your Taxi Business… Witnessing the growing confidence in the telecoms infrastructure globally, the taxi industry on the whole has also recognised the enormous benefits of outsourcing its distinctively endless call traffic. find out more here: https://lnkd.in/efiD9chf #Taxi #Industry #CallCentre

Read this blog to understand how FeedbackNow all-in-one solution helps managing airport operations in real time, and what the benefits are (spoiler: increased passenger experience, reduced costs, more income)

Is Your Flight Delayed by the Tech Outage? Here’s What You Need to Know.: While service is slowly recovering, flights have been delayed and canceled worldwide. Here’s information on the most affected airlines and airports, passengers’ rights and how to reach airline customer service. https://lnkd.in/emFb9kcT

2 February 2024 Expanding our Customer Service Department team's technological knowledge through a briefing and demo session on Starlink. Equipping our staff with the latest advancements to enhance their expertise and adaptability. #starlink #innovation #internetforall  #connectivityforall  #ruralconnectivity  #digitaltransformation

Recently, a major US airline eliminated network device config drift with Itential's Golden Configuration capabilities - saving over $47M per year. That savings came from eliminating periods of network downtime which cost about $1M per hour by impacting passenger bookings and plane takeoffs. Golden Configuration trees allowed them to apply hierarchical configuration standards across thousands of devices with ease and automate configuration changes to avoid drift. Check out the link in comments for a full rundown. #NetworkAutomation #NetworkConfiguration #ConfigCompliance #GoldenConfiguration

**Microsoft Outage Causes Frontier Airlines to Briefly Ground All Flights** =========================================================== A recent Microsoft outage caused Frontier Airlines to briefly ground all its flights on Friday. The airline's IT systems, which rely on Microsoft technology, were affected by the outage, leading to the suspension of all flights. The outage, which lasted for about an hour, affected Frontier Airlines' check-in, baggage handling, and other critical systems. The airline's crew and passengers were affected, causing inconvenience and delays. Frontier Airlines apologized for the disruption and worked to resolve the issue as quickly as possible. The airline's IT team worked with Microsoft to resolve the issue, and flights resumed after the outage was resolved. The incident highlights the importance of reliable IT systems in the airline industry, where even a brief outage can cause significant disruption and impact passenger safety. Source: https://lnkd.in/gQEd7w2f Update Date: 2 hours ago

Recent events have emphasized the importance of equipping your business with the right tools #agentivity to maintain control and focus on your customers and prioritizing their smooth travel. #Sabrontechltd.

Improve call handling with Aircall’s call tagging & note-taking. Stay organized and provide personalized service every time. Discover how: @aircall https://lnkd.in/eTdhbgZN #CustomerExperience #CallTagging #VoIPForBusiness #ClientService

Throughout Latin America, governments are struggling to find the investment capacity to develop long term, integrated ticketing solutions. Non-interoperable systems are prevailing, but this is at the expense of passenger convenience and trust. Its time for a new approach 💡 Our latest Q&A with CNA's Chief Commercial Officer for Latin America, Luiz Fernando Portella, explores the challenges that Latin America is facing, and how Calypso can help address these to help: 🚌 Create interoperable, trusted and affordable transit networks ♻ Support seamless, sustainable travel on fleets of new electric busses 🎫 Combat ticketing fraud Read now! 👉 https://bit.ly/4cGK66R #Transit #PublicTransport #Mobility