“Marketing has entered its “uncanny valley” moment. That term was first used to describe the deep unease people feel when a robot or computer-generated human facsimile nearly succeeds in passing itself off as the real deal. It may walk like a person and talk like a person, but without the nuance, context, and tone that make for real engagement, what’s left rings false. And that’s off-putting.
Some marketing efforts give off the same vibe, like that creepy feeling when a casual online search leads to a glut of ads for the same pair of boots or getaway destination. While this type of engagement represents a step forward in personalizing experiences with customers, clumsy efforts at retargeting often feel intrusive and annoying.
It’s worth trying to get right. We know that personalization can deliver five to eight times the ROI on marketing spend, and can lift sales by 10% or more. Although the marketing industry has been promising personalization at scale for the past 20 years, expecting a machine to generate the perfect personalized experience is a fool’s errand. Rather, we’ve found the best way to achieve meaningful personalization is by systematically testing ideas with real customers, then rapidly iterating. Until recently, however, the tools and capabilities to execute this operation—delivering truly relevant personalized offers and content to millions of customers and prospects, across channels, content formats and touchpoints–have not existed.”
Learn how to Personalize at Scale. Read this Harvard Business Review article to find out how: https://ow.ly/icwQ50QUENn
#Personalization #CustomerExperience #DigitalMarketing
Trainer, TEDx Speaker, Author (The Storytelling Book, The Consumer Behaviour Book, The Insight Book, The Storytelling Workbook, Inspiratorium, InCitations); Strategist, Lecturer. Taller on Zoom.
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