Instant Teams’ Post

𝗗𝗼 𝘆𝗼𝘂 𝘂𝘀𝗲 𝗘𝘅𝗰𝗲𝗹 𝗳𝗼𝗿 𝘀𝘁𝗮𝗳𝗳𝗶𝗻𝗴 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗲𝗿? If so this free WFM Calculator will add a crazy amount of value for you. What we have here is an Erlang- on steroids.  Most smaller contact centers will not need anything else to manage staffing. Directions to use are below.   Here is the link to the excel calculator: https://lnkd.in/emfmJb5b (it will automatically download, you will not go to another page so check your downloads) If you use it, I would love to hear what you think!! #callcenter #contactcenter #callcentergeek #wfm #ottoqa

Looking to scale your customer support without compromising on quality? Our latest white paper explores the strategic benefits of nearshore staff augmentation, offering insights on cost efficiency, cultural alignment, and practical integration strategies. Download it now to discover how nearshore staff augmentation can drive growth and give you a competitive edge: https://hubs.ly/Q02z0rXQ0 #CustomerSupport #StaffAugmentation #NearshoreOutsourcing #BusinessGrowth #TheFunctionary

On our FAQ Fridays we discuss how you can now find answers to your questions and support resources in the language that suits you best. 💬 Whether you’re navigating our products, troubleshooting issues, or seeking guidance, our multilingual knowledge base is here to help you every step of the way. Check it out today and experience seamless support tailored to your linguistic needs! 📚✨ #FAQFriday #MultilingualSupport #CustomerFirst #GlobalCommunity #NTSCOM #SMB #Enterprise #Communications #Customizedservices #Getstarted #Messageus #Tech #Techtok #Telecom #Cloudservices #NewSystems #Success #Settingupforsuccess #2024 #Cuttingedge #FAQ #FAQFriday

This Wednesday, join Colin Kimber Sharon Slinger Sofie Hooper and myself to discuss how the Institute of Workplace and Facilities Management's EDI Focus Group's approach can enhance the WFM profession. Find out more here: https://lnkd.in/eYaDV5E7 - Why IWFM embarked in the research, the response to the findings and how it has influenced organisational changes. - How EDI plays a crucial role in a range of sectoral issues, such as recruitment, retention, employer branding and the skills crisis. - What EDI success should look like for IWFM and the sector, how to measure it and embed progress. - Insight into statistical trends raised by Beyond Buzzwords and the real-world impact. Pareto Facilities Management Ltd SBFM Constructing Rainbows Limited Institute of Workplace and Facilities Management

Transform your trade or service business in 2024 with ServiceM8! 🛠️✨ Say goodbye to paperwork headaches and hello to streamlined operations. Here's how PA The Remote Way can help you set up and maximise ServiceM8: 🚀 Smart Job Management: ServiceM8 empowers tradies and service providers to cut paperwork, increase job efficiency, and deliver top-notch service. 🔄 End-to-End Streamlining: From the first client call to scheduling, quoting, job completion, invoicing, and payment – ServiceM8 covers it all. PA The Remote Way ensures a seamless setup for your business. 🌐 Remote Work, Real Results: As your dedicated virtual support, PA The Remote Way specialises in setting up and optimizing ServiceM8 for businesses like yours. Focus on your craft while we handle the tech. Ready to simplify, streamline, and succeed? Let's get your business ServiceM8-ready! Book a call today - https://lnkd.in/gCBN-snT #PATheRemoteWay #ServiceM8 #ServiceM8Success #RemoteSupport #BusinessEfficiency

For ATS, IT is not just a service; it’s a partnership. Discover comprehensive IT solutions tailored to your business goals. #ITSolutions #StrategicPartnership #TechExcellence

Your provider is in the comfort zone where it hurts your business? Find me at TeleforceUS Contact Center & BPO; because changing providers can bring several benefits to a business, such as: 1. Cost Savings 2. Innovation and Technology 3. Risk Mitigation Relying on a single supplier can expose a business to various risks, such as disruptions in quality issues, or financial instability of the supplier. Diversifying suppliers helps spread risk and ensures a more resilient operation. 4. Quality Improvement 5. Negotiation Leverage 6. Adaptability 7. Relationship Dynamics Long-term supplier relationships can sometimes lead to complacency. Changing suppliers can refresh dynamics and encourage both parties to maintain high standards, fostering a more dynamic and mutually beneficial relationship. #callcenter #contactcentersolutions #nearshoreoutsourcing #outsourcingservices #nextdoorsolutions #bpo #confortzone #clientsfirst #customerexperience #cx TeleforceUS Contact Center & BPO Tom Zohar Jorge Eduardo Ortiz Jimenez Oscar Hernan GB Andrea C. Gracia

Global outsourced switchboards are transforming how companies manage their customer interactions by providing 24/7 support, multilingual services, and cost-effective solutions. By tapping into global talent, businesses can ensure that no call goes unanswered, enhancing client satisfaction and allowing internal teams to focus on core operations. Outsourcing switchboard services is not just a cost-saving measure—it’s a strategic move to enhance operational efficiency and scale customer support effortlessly. Learn more here: https://lnkd.in/eVVR27Sg #Outsourcing #ClientExperience #Global #OutsourcedSwitchboard

Unlock the power of IVR customization! 🎙️ Tailor your system for optimal business efficiency. Learn more about IVR customization features and their impact on specific business needs. #techsolutions #businessstrategy #sparktg #ivrsolution #businessgrowth