“Our performance will just continue to grow as long as we rely on that Last 8%.” The Last 8% Culture System helped Blue Cross of Idaho gain a performance-shifting perspective: the idea that culture exists on teams. When organizations understand this and embed this idea into their cultural efforts, the shift to high performance becomes more effective and impactful. Diana Duncan, the Director of Product Innovation & Development at BCI, shared how the Last 8% Culture System allowed BCI’s teams to reach a new level of performance and strengthen their communication. #Last8Percent #Culture
Congratulations for receiving such a great testimonial for IHHP’s “Last 8%” training, from BCBS of Idaho.
Diana, words of wisdom for all leaders! The last 8% ♥️ 🙌!
I help organizations remove barriers to success and achieve results. Consultant | Entrepreneur | Co-Founder | Former CEO @ Tamwood Education Group | EY Entrepreneur Of The Year® 2018 Pacific Region finalist
3wThe point made here that culture exists on teams and not across the whole organization is such a critical point. Too many organizations leave it to senior HR or the CEO to create and manage culture but it's up to every team leader to own the culture on their team. Senior leaders can influence team leaders through training and coaching and support their efforts by creating a structure that rewards the desired behaviours, but without commitment from team leaders, a new culture cannot be created and sustained.