InsurTech Ohio’s Post

𝐖𝐡𝐲 𝐃𝐚𝐭𝐚 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐌𝐚𝐭𝐭𝐞𝐫𝐬 𝐢𝐧 𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞: 𝐌𝐲 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐰𝐢𝐭𝐡 𝐏𝐨𝐥𝐢𝐜𝐲𝐛𝐚𝐳𝐚𝐚𝐫 I recently renewed my insurance through #Policybazaar, yet I continue to receive reminders for renewal. This experience highlights the critical importance of effective data management in the insurance industry. Accurate data synchronization, proper customer segmentation, and timely campaign updates are essential for delivering a seamless customer experience. When companies fail to manage their data effectively, it can lead to confusion and frustration for customers. Let’s advocate for better data practices in the industry to ensure that our interactions are relevant and meaningful! #DataDriven #Insurance #CustomerExperience #Policybazaar #MarketingOptimization #DataManagement #InsuranceRenewal

🥅 Are you already using data to score in opportunities? ⚽ Our DFB-Team has performed well yet in EURO 24 – A key was having multiple “goalgetter” and not relying on one player. Banks and insurance companies should adopt a similar approach to engage customers effectively. In our Euro 24 series on smart channel management, we want to discuss our player #5 – “Scoring with data-driven customer approach”. 🥇 Winning customers involves connecting with them at key moments that matter, across any channel, with experiences relevant to them. This requires data to create actionable insights. ❕ While there is no problem of knowledge at companies about that, execution is often a challenge. Here are four core elements for a data-driven customer experience to execute: 1️⃣ Data as the “FUEL” -> Assemble 360° customer records with trusted 1st, 2nd and 3rd party data. 2️⃣ Insights – the “BRAIN” -> Reconcile data and perform analytics to create meaningful insights. 3️⃣ Content & activators -> The “CATALYSTS” -> Create dynamic and real-time content that promote offers. 4️⃣ Experience channels -> the “ACTIONS” -> Build and run an orchestrated experience ecosystem across the entire front-office. ❓ Ask yourself and for your company these questions: How are you using data to drive personalized experiences? #Marketing Are your salespeople getting actionable real-time insights to drive better decisions? #Sales Are your service capabilities supporting your agents, and do you have robust self-help and digital support options? #Service If you answered yes to all, your company is already scoring with multiple “goalgetters”. 🤝 If not, we can help with our expertise, leveraging our assets of NBO, NBA journeys and tech experience for banks and insurance companies. Looking forward to your thoughts: #SmartChannel #DataDrivenCX #NewDistributionModel #Insurance #Banking Markus Bender Andreas Nothdurft Steven Fürth Mirjam Blechner Laura Eichholz Nils Roth Helen Wohlfarth Jacqueline-Cécile Marquardt Karim Ganady

Ready for your Tuesday tip? How do you measure your customer lifetime value? If it's less than 3x their annual commission, it's worth taking a fresh look at your retention. #insurance #ai #data #retention

Dashboard examples for #insurance, #telecom, #security, #newspaper & #media publications 🚀 See your KPIs in seconds! If you're a manager in any of these industries, these dashboards will be your lifeline. Here's why: ✅ Easily see the metrics that matter to your team ✅ Make strategic and day-to-day decisions based on real-time numbers! ✅ Identify your team's strengths – and celebrate them 💪 ✅ Address your challenges – and adjust your team's behavior right then ✅ Motivate your team by highlighting and celebrating their successes 🎉 👉 Swipe to see how these dashboards can help you. 👉👉 In the comments, see the full versions of these 3 dashboard examples: 1. High-Level B2C Subscription Overview 2. Customer Service Overview 3. Individual Sales Agents Activity #subscription #salesdashboard #insurancesales #dataanalytics #dashboard #callcenter

Gartner's Top Priorities for Customer Service Leaders in 2024 hot off the press. 🔥🔥🔥 Improving Customer Experience is the TOP priority and self-service is one of three key areas of focus, which also includes Customer Journey Analytics. #GloveBox https://lnkd.in/erF28ka6 #insurtech #insurance #insuranceindustry #independentinsuranceagent #independentinsuranceagents #independentinsuranceagency #productivity #success #profitability

Are your customers experiencing hiccups in the #insurance digital journey, like slow policy issuance, claims being rejected for random reasons, or concerns over data privacy? Read this interactive flipbook to learn how #NewgenONE ensures seamless digital journeys by understanding customer needs, optimizing touchpoints, and ensuring a consistent experience across channels: https://lnkd.in/gqxBen7b #Newgen #PolicyIssuance #DigitalJourney

In today's insurance world, efficiency is key. With seamless data flow across all stakeholders—carriers, agents, brokers, and policyholders—processing times are drastically reduced. Say goodbye to delays and bottlenecks with agenci/iQ! ✅ 👉 Faster policy approvals 👉 Improved customer satisfaction 👉 Streamlined communication between parties Upgrade your operations and stay ahead with technology that enables smooth and secure data exchange with agenci/iQ Visit: www.agenciiq.com to learn more. #InsuranceTech #PolicyProcessing #DataFlow #SeamlessOperations #EfficiencyBoost

https://lnkd.in/edqWKrmi ✳ ✳ I had the privilege of working closely with Sapiens customers and end users. Meeting our product users and hearing their feedback has always been invaluable, driving quality improvements and enabling us to serve them more efficiently. This summit presents another fantastic opportunity to engage with our customers and learn from their experiences. I am eagerly looking forward to this event, not only to gather insights from Sapiens customers but also to gain perspectives from industry leaders ✳✳ #insurance #SapiensSummit24 #Sapiens #CustomerSummit

🌟 Unlock Claims Adjudication Automation! 🌟 In today's fast-paced insurance landscape, efficiency is key. Are you ready to transform your claims process? Check out our latest blog post from Gaine Sr. Product Manager Dane Low, "The Data-Driven Path to More Efficient Claims Adjudication," where he explores how integrating data, automation, and predictive analytics can revolutionize the way claims are handled. Discover how a data-driven approach can lead to: ✅ Faster claim processing ✅ Enhanced accuracy ✅ Improved customer satisfaction ✅ Better fraud detection Don't miss out on the opportunity to elevate your claims operations! Read the blog here: https://buff.ly/4cm4KrQ #HealthInsurance #ClaimsAdjudication #HealthDataManagement #HealthIT

Slashing by 10x the number of processes to collect customer data in less than 2 months, is that even possible? Yes, and Groupama did it (with the help of Penbox, of course) 🤭 Want to learn more? Join us for an exclusive webinar (in French) on May 30th at 11:00 AM and learn how Groupama legal protection digitalized their claims operations and improved their customer experience. Anaïs Dumas, Operational Performance and Innovations Project Manager at Groupama will share her experience and discuss best practices with our CEO Emile Fyon and Frédéric JUPPET from Meg Digital in this roundtable edition. Reserve your seat now and register through the link in the comment! #Webinar #DigitalTransformation #Insurance #DataCollection