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What are the upcoming trends that will shape the future of professional services in 2024? According to Certinia, several emerging trends will gain momentum this year: > Forecasting takes the lead: In times of uncertainty, predictability can set you apart. If you can meet deadlines and stay within budget, you're more likely to retain clients in the long run. > Pragmatic AI comes into its own: AI holds promise, especially when it addresses real, current business problems. Instead of pursuing high-profile projects, professional services firms should focus on pragmatic AI to improve key metrics like CSAT, NPS, and project margins. > Redefining customer success: Many providers prioritize delivery over customer success and service. This will shift in 2024. Solution optimization will become crucial as firms aim to retain customers and secure repeat business. > Unlocking CX gains through EX: When employees are satisfied and have the right tools, they perform better. This satisfaction translates into a better customer experience. In 2024, professional services providers will look to capitalize on this link. > Acquisition makeover: With high-interest rates affecting the IPO market, acquisition is becoming a popular exit strategy. This trend will continue in 2024, prompting professional services providers to rethink their acquisition strategies to make their businesses more market-attractive. https://lnkd.in/e4iCwuUT #ProfessionalServices #Consulting #Business

What are the upcoming trends that will shape the future of professional services in 2024? According to Certinia, several emerging trends will gain momentum this year: > Forecasting takes the lead: In times of uncertainty, predictability can set you apart. If you can meet deadlines and stay within budget, you're more likely to retain clients in the long run. > Pragmatic AI comes into its own: AI holds promise, especially when it addresses real, current business problems. Instead of pursuing high-profile projects, professional services firms should focus on pragmatic AI to improve key metrics like CSAT, NPS, and project margins. > Redefining customer success: Many providers prioritize delivery over customer success and service. This will shift in 2024. Solution optimization will become crucial as firms aim to retain customers and secure repeat business. > Unlocking CX gains through EX: When employees are satisfied and have the right tools, they perform better. This satisfaction translates into a better customer experience. In 2024, professional services providers will look to capitalize on this link. > Acquisition makeover: With high-interest rates affecting the IPO market, acquisition is becoming a popular exit strategy. This trend will continue in 2024, prompting professional services providers to rethink their acquisition strategies to make their businesses more market-attractive. https://lnkd.in/ezg2fKdr #ProfessionalServices #Consulting #Business

What are the upcoming trends that will shape the future of professional services in 2024? According to Certinia, several emerging trends will gain momentum this year: > Forecasting takes the lead: In times of uncertainty, predictability can set you apart. If you can meet deadlines and stay within budget, you're more likely to retain clients in the long run. > Pragmatic AI comes into its own: AI holds promise, especially when it addresses real, current business problems. Instead of pursuing high-profile projects, professional services firms should focus on pragmatic AI to improve key metrics like CSAT, NPS, and project margins. > Redefining customer success: Many providers prioritize delivery over customer success and service. This will shift in 2024. Solution optimization will become crucial as firms aim to retain customers and secure repeat business. > Unlocking CX gains through EX: When employees are satisfied and have the right tools, they perform better. This satisfaction translates into a better customer experience. In 2024, professional services providers will look to capitalize on this link. > Acquisition makeover: With high-interest rates affecting the IPO market, acquisition is becoming a popular exit strategy. This trend will continue in 2024, prompting professional services providers to rethink their acquisition strategies to make their businesses more market-attractive. https://lnkd.in/gkcxZu4Q #ProfessionalServices #Consulting #Business

Business Service Management prioritizes business objectives, ensuring technology initiatives align with strategic goals. BSM provides holistic visibility into IT services, facilitating proactive issue resolution. It measures KPIs and SLAs to gauge IT contributions to business success and enhances collaboration across teams. Learn how #AI and #automation can transform BSM for your organization in ScienceLogic's blog below. https://scilo.co/ZY8MBn

Excited to Share My Latest Article on Digital Transformation! In “Embracing Digital Transformation to Drive Cost Efficiencies and Customer Service,” I delve into how the digital era is revolutionizing the way we do business. 🛠️ Thryv’s capabilities align perfectly with the strategies I’ve covered. Thryv can facilitate task automation, enhance communication, and boost social media presence—making it an invaluable asset for any business owner looking to adopt the practices I’ve outlined. 💡 Whether you’re just starting on your digital journey or looking to enhance your current practices, this piece offers valuable insights and actionable tips. Thryv Australia & New Zealand #SMB #Automation #Ai #DigitalTransformation #CustomerExperience

Time is the most precious commodity for a business owner. Some great tips below by Greg Nicolle for #SMBs on how to achieve efficiencies by digitally transforming your business. #smallbusiness #automation #seo #digital_transformation

🔍 Are you looking to streamline your business operations and boost efficiency? The key is to identify processes that are prime candidates for automation. Here's a step-by-step guide to help you spot automation opportunities: 1. Look for High-Volume Tasks Processes that are performed frequently, such as data entry or invoice processing, are often great candidates for automation. 2. Identify Repetitive Tasks Any task that follows a predictable pattern or set of steps, like generating reports or updating databases, is a potential automation target. 3. Pinpoint Rule-Based Decisions If a process involves decision-making based on predetermined rules or criteria, it's likely suitable for automation. 4. Consider Time-Consuming Tasks Automating tasks that take significant time to complete manually can lead to substantial productivity gains. 5. Evaluate Error-Prone Processes Human errors can be costly. If a process is prone to mistakes, automation can help ensure accuracy and consistency. 6. Assess Scalability Needs As your business grows, automating scalable processes can help you handle an increased workload without adding headcount. 💡 Real-World Examples: - A financial services firm automated its credit approval process, reducing processing time by 80%. - A healthcare provider automated patient registration, cutting wait times by 50% and improving data accuracy. - An e-commerce company automated order fulfillment, increasing shipping speed by 30% and reducing errors. 🚀 Start Your Automation Journey with ExpertEase AI! Ready to identify and automate processes in your business? Sign up for a free account with ExpertEase AI today and access our intelligent automation platform. Let our AI-powered tools guide you through the automation discovery process and help you unlock new levels of efficiency. 💪 Visit ExpertEaseAI.com now and take the first step towards a smarter, more streamlined business! 🔧💡 ##AutomationDiscovery #ProcessOptimization #SmartAutomation #EfficiencyBoost #AutomateYourBusiness #ExpertEaseAI

Business Service Management prioritizes business objectives, ensuring technology initiatives align with strategic goals. BSM provides holistic visibility into IT services, facilitating proactive issue resolution. It measures KPIs and SLAs to gauge IT contributions to business success and enhances collaboration across teams. Learn how #AI and #automation can transform BSM for your organization in ScienceLogic's blog below... https://scilo.co/PXSdr2

“2024 will be the year companies make a serious business case for the technology as a company-wide driver of C-suite business goals.” CEOs are eager to adopt GenAI - but can they make it happen? This article from Forbes outlines how businesses can carry out and achieve these goals. Read it here. #GenAI #DigitalLeadership

Business Service Management prioritizes business objectives, ensuring technology initiatives align with strategic goals. BSM provides holistic visibility into IT services, facilitating proactive issue resolution. It measures KPIs and SLAs to gauge IT contributions to business success and enhances collaboration across teams. Learn how #AI and #automation can transform BSM for your organization in ScienceLogic's blog below. https://scilo.co/ke4sMz