IntelliX Software Inc’s Post

Help Desk (Training & Support) Analyst Harrisburg, PA – Remote 12 + Months Contract The position is primarily remote. If required to work on-site the contractor will be provided with office space. However, parking will not be provided. Candidate must reside within a commutable distance to Harrisburg. CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS Effectively and efficiently provide help desk support and diagnose end user issues Ability to quickly learn and become proficient with using a new computer system Design, plan, and present trainings on complex technical material to a wide variety of audiences Develop and write effective training and promotional materials Use distance training methods including conference call and webinar tools Develop specific goals and plans to prioritize, organize, and accomplish work Establish short-term and long-term objectives and specify the strategies to achieve them Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word Document the status of projects Use phone, email, fax, and messaging to communicate Communicate effectively in writing, orally, electronically and in-person Work independently and as a part of a team