“What do you wish you had known 𝙗𝙚𝙛𝙤𝙧𝙚 rolling out an AI customer service agent?” Recently, we came across a similar question in the Support Driven community, and the responses were a goldmine of advice for new users and seasoned experts alike. While rolling out a new support solution (especially an AI solution) to your customers can be daunting, there’s a community of people who have been there and are happy to help you navigate the journey with confidence. 🗣️ A special shout out to Hannah Nordlund, Robert Cabral, Samuel Miller, and Laura Bedoya for sharing their insights and experience 👇 #custserv #customerservice #customersupport #cx
Hannah Nordlund
2mo
Great convos, and great insights! 🤩 Thanks, everyone!
It's so valuable to learn from those who have already navigated the complexities of implementing AI in customer service. One thing I wish I had known before rolling out an AI customer service agent is the importance of continuous training and iteration.