International Tiles Agency srl’s Post

📍 After the trade fair, it's time for customer visits! 🌍   After a successful trade show in Las Vegas, our managing director Peter Voigt is now traveling across the country to meet with our valued end customers. 💼 For us, it’s essential not just to be present at events but to connect directly with our customers on-site.   🤝 Building strong customer relationships is a core part of our customer loyalty strategy. It allows us to gain firsthand insights into customer satisfaction and understand the challenges they face in their daily operations.   For us, customer satisfaction is the key to building long-term partnerships and continuously improving ourselves. We are excited about the insightful conversations and future collaborations that will result! 🚀   📷 🔎 The picture shows Peter Voigt (left) with one of our end customers in Fairfax County, Virginia, who has installed a BP 92 small format cutter. – with Absolute Printing Equipment Service, Inc.   #CustomerSatisfaction #AfterSales #customervisit #CustomerSuccess #DirectEngagement #baumannperfecta #usa #virginia

Stay tuned for big announcements from PWC! Looking forward to chatting with you at NADA!

I am extremely proud of the INDICATA UK Customer Success Team! 💪🏻 We are dedicated in helping our customers to achieve their business objectives and drive revenue growth through analysis of #INDICATA data. Team work makes the dreamwork!😎 #customersuccess #dataanalytics #marketinsights #automotiveindustry #usedcarmarket #customerexperience #proactiveapproach #business #success #growth #opportunities #help #power #organizationalculture #culture #customercentricity

At Champion Propane, we're proud to stand by our top 5 values: 💡 Quality - We are committed to excellence in every aspect. 💡 Customer Satisfaction - Our dedication to our customers is unwavering. 💡 Integrity - We uphold the highest standards of integrity in all our actions. 💡 People - We value our team at Champion Propane. Mutual respect and appreciation of diverse individuals and ideas fuel our success. 💡 Suppliers as Partners - We regard our suppliers as integral team members, deserving the same respect we extend to our customers. What values drive your company forward? Share with us in the comments below!  #CompanyValues #ChampionPropane #FuelYourSuccess

A brilliant and productive week engaging with dealers, and now a day focusing on partner and supplier meetings—both familiar and new—via Teams and phone calls. However, there's always time for a face-to-face and breakfast with Mark Cass AA Cars Hotel La Tour Milton Keynes We reviewed dealer performance, deep-dived into DNI performance, and analysed the customer journey. It's always insightful to evaluate dwell time, VDP engagement, and conversion through this loyal customer channel. #DealerPerformance #CustomerJourney #DNI #Engagement #Conversion #BusinessGrowth #SupplierMeetings #AutomotiveIndustry #Loyalty #CarDealers #CarDealerships #Automotive #AutomotiveMarketing #Velocity #UsedCars

#FINDFUCHS! Get ready for our Customer Days at various branches where we'll be sharing insights on the perfect oil for your needs and giving away cool branded merch! Check out the dates below and save them in your calendar: 🗓️ 𝟭𝟱 𝗠𝗮𝘆 - 𝗤𝘂𝗮𝘆 𝗠𝗶𝗱𝗮𝘀, 𝗚𝗼𝘃𝗲𝗿𝗻 𝗠𝗯𝗲𝗸𝗶 🗓️ 𝟮𝟱 𝗠𝗮𝘆 - 𝗠𝗶𝗱𝗮𝘀 𝗨𝗶𝘁𝗲𝗻𝗵𝗮𝗴𝗲 🗓️ 𝟭 𝗝𝘂𝗻𝗲 - 𝗘𝗹𝗮𝗿𝗱𝘂𝘀𝗽𝗮𝗿𝗸 𝗠𝗶𝗱𝗮𝘀 🗓️ 𝟮𝟵 𝗝𝘂𝗻𝗲 - 𝗖𝗲𝗻𝘁𝘂𝗿𝗶𝗼𝗻 𝗠𝗶𝗱𝗮𝘀 See you there! #FUCHSLUBRICANTS #MOVINGYOURWORLD #CustomerDays

We were thrilled to host the “What Makes a Successful Customer Rewards Programme” event a couple of weeks back, featuring insights from industry leaders! One standout piece of advice shared by Michael Kalli was the importance of keeping customers at the heart of any rewards programme. True customer loyalty comes from a genuine connection and sense of value, turning customers into true brand advocates. 🤝 Key takeaways: 1️⃣ Prioritise customer-centricity. 2️⃣ Foster a sense of gratitude and connection. 3️⃣ Ensure sustainability by building strong relationships and encouraging repeat behaviours. And most importantly, achieve this with absolute clarity on your goals and KPIs. Want to find out more? Get in touch: https://lnkd.in/envSdy3A #CustomerLoyalty #RewardsProgramme #ElloGroup #CustomerEngagement

This is how customer service should work 👍

Perfect example of bringing in the WOW factor into customer experience. Key to Customer loyalty and organic growth. Most companies are unable to foresee the positive impact of the cost incur in saving customer experience and it's the first thing that is cut down because it's not linked to top line directly and they take measures like blocking everything linked to customer complaints or returns which blocks their learning of the problem and impacts long term customer loyalty due to lack of proactive solutions. Customer Experience culture requires time and patience. And it requires basics to be fixed. #customerexperience #customerservice #cxp

Great to see dealers adding penetration and growth in F&I products and improving gross, net profit and improving customer satisfaction. Recently, I met a company that can reduce a cost that can also add to gross profit, net profit and improve customer satisfaction. Scott Armstrong and DealerPOS | FleetCharge Payment Intelligence can uniquely reduce the cost of credit card processing fees up to 50% per month! Might not seem like a lot but when a dealer is spending $20,000 to $30,000 per month just processing credit cards this can turn into some REAL money in a hurry! Plus, they can process a $7,500 down payment on a car deal for about $70 versus the $150 to $225 all other processors charge making it more palatable to take credit card down payments. Plus there's no contract, no equipment fees and great customer service. Something to think about that you didn't know that you didn't know?