Intradiem’s Post

Modernizing Customer Experience: A Focus on User-Centric Technology…Start with the WHY! In this interview, Matt Mandrgoc, Head of U.S. Public Sector at Zoom, discusses the importance of prioritizing user-centric technology solutions to improve customer and employee experience. He highlights the challenges faced by organizations with outdated systems and emphasizes the need for modern, user-friendly technology implementations. The interview explores successful examples of how technology has improved government efficiency, accessibility, and citizen satisfaction, such as virtual events, digital inclusivity, and enterprise integrations. By focusing on the "why" behind technology implementation and prioritizing user needs, government agencies can transform the citizen/employee experience and create a more efficient and effective public sector. #CustomerExperience #EmployeeExperience #Innovation #Zoom

Discover how evcoms can help you engage and retain your employees with cutting-edge scheduling, forecasting and compliance tools from NICE. Accurately forecasting across multiple channels and creating flexible schedules for a multi-skilled remote workforce isn't magic—it's about leveraging advanced contact center technology. This ensures you meet evolving customer expectations while addressing essential employee and regulatory needs. As the future of work evolves, embracing solutions that empower your workforce and enhance customer satisfaction is essential for any business aiming to thrive. Find out more ---> https://lnkd.in/e3BPKxzj #WorkforceOptimisation #Forecasting #ContactCentre #WorkforceEmpowerment #Compliance

This month we will explore the benefits of front office transformation and the levers to pull in navigating the change process. Explore my post to learn more. #SalesTransformationBenefits #CustomerExperience #CustomerEngagement #CustomerSatisfaction #EfficiencyAndProductivity #ReducedSalesCycles #IncreasedSalesAndRevenue #customerretention #changemanagement

Its Festive Telly season, so here goes with a 'Back Office' related post... When you peak inside the inner workings of a 'Back Office', it can seem like you're stepping back in time. Data silos, patchy automation, work coming from disparate sources, which is allocated manually to people who work literally 'anywhere'. You can continue to work in the dark-age, but could a time travelling 'Doctor Who' bring us 'Back to the Future' so we're hearing the 'Sound of Music' rather than the Guns of Navarone, leaving us all feeling Strictly Special? Ok, so the Doctor Who Christmas special is a staple of the BBC's TV schedule each December, and this year we have a brand new Time Lord, with Ncuti Gatwa taking on the role of the heroic Doctor - it might just be our time to think about a change for your back office too. When it comes to creating back office CX heroes, transformation doesn't have to involve regeneration - in fact, it's more about data, AI and automation...and real people, who are of course, the secret sauce. Our insightful on-demand webinar from Verint's Nicole Nevulis dives into to how you can empower your previously unsung heroes of CX with automation and real time data to improve speed and accuracy, and lower cost to serve. It's not science fiction - it's just simple fact! Check out the webinar today. #Automation #BackOffice #AutomatedCX #CX #CustomerExperience #DrWho

How to keep your employees informed about organizational changes? How to keep your sales-force informed about product changes? How to create a Buzz around an upcoming event? Here you go! Introducing the "Announcement and Buzz" feature, designed to streamline your organization's communication and keep your workforce seamlessly informed about crucial organization or product changes. With the "Announcement and Buzz" feature, you gain full control over your messaging, allowing you to craft announcement messages, schedule their delivery, and track their impact through comprehensive reporting tools. Say goodbye to scattered communication and hello to a unified, efficient approach! Your employees will receive important updates directly on their devices, ensuring everyone stays in the loop effortlessly. #communcation #announcement #buzz #product #organization #employeeengagement #information #changes #streamlineprocesses #unifiedcommunications #organizationalchange #updates

In this fast-paced business landscape, time management and organization are crucial for driving success. As a business owner, your commitment to managing appointments, services, or classes plays a significant role in scaling your operations and providing exceptional customer experiences. Recognizing this integral piece of the business puzzle, I'm excited to talk about a feature that has revolutionized the way professionals handle scheduling: Service Calendars in Mobile Applications. Imagine having the power to monitor and organize your bookings, services, and classes right from the palm of your hand. This tool enables you to easily access your entire service calendar on the go, ensuring you're always on top of your schedule, no matter where your business takes you. The intuitive interface allows you to view daily, weekly, or monthly schedules, facilitating better planning and customer engagement. This efficiency not only elevates your productivity but also improves customer satisfaction as you seamlessly manage appointments with minimal disruption. The mobility of service calendars ensures you, your team, and your customers are all in sync with the latest schedule updates, preventing double bookings and optimizing operational flow. In the spirit of continuous improvement and adopting technologies that enhance business processes, I strongly encourage business owners to explore how implementing such innovative tools can have a significant impact on their business outcomes. If this piques your interest and you're keen on exploring more, I'd love to invite you to automate and transform your business with our coaching and consulting services. Embrace the synergy of technology and business acumen to streamline your operations and achieve greater heights. Let's connect and discuss how we can customize a solution that best fits your business needs and goals. Your journey toward efficiency starts today! #BusinessGrowth #TimeManagement #ServiceScheduling #Productivity #CustomerSatisfaction #BusinessTools https://lnkd.in/gHtM4c2S

Level up your customer experience by... 1. Empowering your team with proper tools 2. Career pathing so they see opportunities for growth 3. Improving device health through better insights data and visibility 4. Increasing collaboration 5. Shifting from operational support to true customer experience management. Learn more in this recent article from Marc Carone: https://lnkd.in/dSdDPYtn

1 WEEK TO GO until we join MaxContact to reveal what contact centre leaders should expect in 2024. “Work smarter not harder” will take a deep dive into today’s challenging contact centre landscape. And provide actionable insights you can weave into next year’s plans. Here’s what you can expect: ✅ Insights into building and retaining a high-performing team. ✅ Uncover the power of a customer-centric approach and gain fresh understanding into how to place the customer at the centre of your operations. ✅ Learn more about how to effectively balance automation and human interaction, ensuring you leverage automation without losing the human touch in customer interactions. Don’t miss your chance to engage with industry experts, including our Director of Contact Centres, James R. ➡️ Book now: https://lnkd.in/eUAEnkHf #contactcentre #customerservice #strategy

Most organizational changes start with a leadership decision. As they should. However, the reality is that most of the end users expected to adopt the change have limited to no input or sign off on how these changes are set up to address the problems that this well intentioned decision was intended to address. As your Hubspot implementation partner, Origin 63 | HubSpot Diamond Partner not only recognizes this. Our entire customer service methodology is focused on bridging those gaps and ensuring adoption across your team. #NoUserLeftBehind #hubspotpartner #hubspot

Embrace Efficiency: Streamline Your Business Today!! At Belize Virtual Center, we're dedicated to streamlining operations and maximizing productivity. Have you tapped into the power of streamlining in your business yet? Whether it's fine-tuning workflows, enhancing customer experiences, or boosting team efficiency, streamlining is the key to staying ahead in today's fast-paced world. By streamlining repetitive tasks and harnessing cutting-edge technology, we ensure that your business operates at its full potential, freeing you to focus on what truly matters – growth and innovation. Let's revolutionize the way you do business together! Call us to learn more: 📞 954-204-0287 📧 info@belizevirtualcenter.com #Efficiency #BelizeVirtualCenter #CustomerSupport #EfficiencyBoost #DigitalAssistant #EmailAutomation #Growth #Innovation