Invoca’s Post

🔥 Forrester Research named Invoca a Leader in The Forrester Wave: Real-Time Revenue Execution Platforms, Q2 2024 report! 🔥 Invoca received the highest possible score in 19 of the 31 evaluation criteria, including: ✅ AI: AI differentiators ✅ AI: Large language model utilization ✅ Marketing: Performance optimization ✅ In-call guidance: Pre-call insights ✅ System configuration: Privacy ✅ Interaction capture: Integrations Check out the full report to learn more about real-time revenue execution platforms: https://lnkd.in/gaPkVrKd #RevenueExecution #DigitalMarketing #CallTracking #ContactCenter #sales #marketing #revenue

Looking for ways to increase the productivity of your remote contact center agents? 📞 📈 In our new blog post, we share some actionable tips you can put into practice right now, including: ☎️ Monitor and address burnout ☎️ Engage in regular feedback and coaching ☎️ Give recognition and rewards ☎️ Develop a comprehensive training program ☎️ Determine appropriate call routing strategies ☎️ Equip agents with the right technology and tools to succeed ☎️ Prioritize customer feedback  ☎️ Embrace the cloud for efficiency and scalability Check out the full post to learn more! 👇 https://lnkd.in/gPfuQWN6 #ContactCenter #RemoteWork #CallCenter #RemoteCallCenter #CallCenterCoaching #Training #ConversationAnalytics

Tomorrow's the big day: learn how to transform your contact center into a revenue powerhouse in our live webinar with Opus Research! 📞 💸 Join us to get an in-depth look at how you can unlock the potential of AI, optimize the customer experience, and drive revenue gains 🤖 📈 There's still time to register! Save your spot at the link below 👇 https://lnkd.in/d8pXcMMF #B2Cmarketing #DigitalTransformation #CX #RevenueExecutionPlatform #revenue #businessgrowth #marketing #contactcenter #marketinggrowth #revenuegrowth #webinar

Sales and marketing alignment is essential for driving business growth because it ensures both teams work in harmony toward common goals 🤝 📈 💲 But achieving that alignment is easier said than done — too often, sales and marketing teams operate in silos, focused primarily on their own metrics and initiatives. What can help bridge the gap between the two teams? The strategic use of data! Check out our new blog post to learn more: https://lnkd.in/gp9k5e5e

Are you measuring the right customer experience KPIs in your contact center? 📱 ☎️ 📶 Most industry-leading companies use some combination of these metrics: 📞 Customer Satisfaction Score (CSAT) 📞 Net Promoter Score (NPS) 📞 First Call Resolution (FCR) 📞 Customer Effort Score (CES) 📞 Customer Lifetime Value (CLV) 📞 Customer Retention Rate (CRR) 📞 Customer Churn Rate (CCR) 📞 Average Resolution Time (ART) 📞 Sentiment Analysis Check out our new blog post to learn why these metrics are important and how to track them! 👇 https://lnkd.in/d5yD_5X9

Are the online and offline elements of your buying journey working in harmony? 💻 📞 🤝 In today’s omnichannel world, it’s critical that your customers have great experiences as they transition from the online experience to the phone call experience. Join Opus Research and Invoca for a webinar about using contact center data to improve the online experience and drive revenue growth 💸 📈 Save your spot for the live event here 👇 https://lnkd.in/d8pXcMMF #B2Cmarketing #DigitalTransformation #CX #RevenueExecutionPlatform #revenue #businessgrowth #marketing #contactcenter #marketinggrowth #revenuegrowth #webinar

Our very own Matt Loos spoke at Dreamforce about how Invoca uses Ironclad's Salesforce integration to transform the contract management process! 👏 👏 👏 His engaging fireside chat with Josh Eich covered how Invoca uses Ironclad to scale the contract process, accelerate deal velocity, and ensure data integrity throughout the contract lifecycle. 🎤 Thank you to Brooke Adair, Christine Fraher, and the entire Ironclad team for their help in putting on a successful session! 🤝 #Dreamforce #Salesforce #ContractManagement #Ironclad

Today's customers crave omnichannel experiences. Are you delivering? 🤔 The benefits of building an omnichannel customer journey include: 📈 Enhanced customer satisfaction 📈 Improved customer loyalty and retention 📈 Better marketing attribution 📈 Increased revenue 📈 Streamlined customer journeys 📈 Data-driven decision-making 📈 Deeper customer insights Check out our new blog post to learn our top tips to get started: https://lnkd.in/gmqDwke5 #Omnichannel #OmnichannelMarketing #CallTracking #CustomerSatisfaction #BrandLoyalty #Personalization

Our friends at Fast Company featured our very own Gregg Johnson in their piece about boosting productivity with AI! 🤖 📈 Give it a read to learn how execs are reaping the benefits of artificial intelligence while managing the risks. Lots of actionable tips in here! 👇 https://lnkd.in/eyJr6U4k #AI #Productivity #ArtificialIntelligence #ML #MachineLearning #ConversationAnalytics #CallTracking