Invoca’s Post

Your analytics tool can play a crucial role in minimizing the severity of contact center downtime. Here are 3 ways: ▶️ Analytics-Driven Operational Maintenance and Targeted Agent Training Proactively manage system performance and tailor agent training, reducing downtime and equipping staff with the skills for outstanding customer service. ▶️ Enhanced Staffing and Resource Allocation Utilize analytics for smarter staffing and resource management, enhancing agility and efficiency, and maintaining high service standards during downtimes. ▶️ Ensuring Excellence in Customer Engagements Leverage analytics to identify key issues and preferences, enabling tailored self-service options and maintaining exceptional service levels even when offline. Use your analytics tool to transform your team's approach to downtime. 📊 Follow Brightmetrics for more analytics insights. #contactcenter #dataanalytics #customerservice

Have you heard the big news? Invoca was named a leader in The Forrester Wave: Real-Time Revenue Execution Platforms, Q2 2024 report! 🏆 🏆 🏆 If you’re wondering, “What exactly is a real-time revenue execution platform?” you’re not alone. 🤔 Revenue execution platforms are part of an innovative software category. They enable revenue teams to connect customer buying journey data across the marketing team that engages customers and the sales teams that close the deals. Want to learn more about how a revenue execution platform can benefit your business? Download Forrester’s research report for more info 👇 https://lnkd.in/gaPkVrKd #RevenueGrowth #Marketing #ArtificialIntelligence #CallCenter

The best part, perhaps, is that this is not some faddish and stuck-on generative AI feature – we've been here for years, analyzing your calls for their key events and connecting these back to marketing and forward to agent coaching.

Learn more from Ken Allard, Executive Vice President of Gartner Digital Markets, on the importance of customer reviews and why social proof is critical when software buyers build their shortlist: https://gtnr.it/47MH5OU #Webinar #CustomerReviews #SocialProof #CustomerFeedback #OnlineReviews

Exciting findings in the latest "Revenue Growth Trends" report for the financial services sector! 📈 The report delves deep into key factors fueling revenue performance, emphasizing pivotal areas like risk mitigation, customer acquisition, management execution, financial projections, and market opportunities. 🔍 Key Insights: 1. Customer Experience: Mapping the customer journey to enhance experiences at every touchpoint is crucial for sustained growth. 2. Account Intelligence: Prioritizing accounts by willingness to pay boosts targeting precision and strengthens value propositions. 3. Marketing Operations: Dedicated marketing operations and automation tools ensure a data-driven approach, elevating marketing ROI. 4. Pricing Strategy: Optimal pricing levels hinge on customer willingness to pay and strategic product pricing. 5. Organizational Recommendations: Aligning quotas with corporate goals, efficient sales resource allocation, and promoting collaboration drive enhanced efficiency. Focusing on these critical areas empowers financial services firms to amplify revenue growth potential and fortify long-term sustainability in a competitive landscape. 💼 #RevenueGrowth #FinancialServices #BusinessInsights

While human effort is extremely reliable, it can come at the cost of time. And time is of great essence when it comes to reaching to thousands of respondents globally for market research. Market research shouldn't be a time-consuming burden. So to streamline and automate the efforts of our clients when it comes to panel based research, we present to you our latest API integration. It helps you: * Boost efficiency by automating repetitive tasks ⏱️ * Ease of access to over 14 million global panelists * Quick turnaround time for online panel based research * Fast access to multiple industry's personnel in a few clicks and more Let's transform the way you conduct market research! Opt in for Market Mirror's API integration now! #MarketResearchRevolution #Automation #SaveTimeSaveMoney #GlobalReach #MarketMirror #MarketResearchAPI #MarketResearch

Data driven insights to help organizations grow!

CONTEXT empowers you to optimise operations and accelerate revenue. We empower IT vendors to enhance operations and accelerate revenue through targeted services. Our offerings provide market insights and analytics, ensuring vendors stay ahead in the technology landscape. Market Intelligence: Track units, sales, revenues, and pricing throughout the technology supply chain. This service helps vendors respond to market changes. Business Analytics: Set targets and measure outcomes with Value Chain Analytics. This tool aids in refining strategies and optimising performance based on data. Channel Data Management: Enhance channel marketing strategies with our outsourced management services. We provide data accuracy, improved channel relationships, and secure marketing efforts, tailored to boost market presence. Want to know about our services for IT vendors? Reach out to us to learn how to leverage these opportunities for business growth: https://hubs.ly/Q02PXxZl0 #CONTEXT #BusinessIntelligence #CONTEXTInsight #Analytics #Data

What's your best bet in buying better tech? The real experience of your peers. The Gartner Voice of the Customer for CDPs is where to start. In our blog, discover the report, including how it's designed, how it helps brands and what trends emerged (and of course, check out ActionIQ's top spot). https://hubs.li/Q02qz12N0

Check out the Content Coast's CPaaS Marketer's Playbook.