Inyeda W.’s Post

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Board Certified Legal Nurse Consultant | SME Utilization Management | Health Insurance Appeals & Denials | Medical Records Review Is My Jam | Mom of 7

This year’s appeal season has been non-stop. I enjoy it. Recently, I reviewed an appeal I thought would be upheld as the information reviewed did not quite meet the National Coverage Determination (NCD) I consulted with the physician, who felt it could be overturned. But. We just didn’t have the information to support it. The physician reached out to me to retrieve additional records. I called and received the generic, please fax your request in writing, and it will be addressed in 48+ hours. Days passed, and there was no response from the provider. No new information was received. I reached out again as the physician was waiting on the new information. No response. The physician requested we reach out again. On my last attempt at communicating with the provider, I was able to speak with someone, willing to assist right away. I explained exactly what was needed. It took some digging on the provider’s part as what was requested was not usually included in the office notes/progress notes. In the last hour, the information was received. The physician confirmed the medical history and reviewed prior procedure notes/operative reports to establish medical necessity. There are plans out there, yes Medicare Advantage plans, doing what is best for the patient. Thanks, doc, and much respect! #healthinsurance #utilizationmanagement #appeals #denialsmangement #patientadvocate #ACA #ERISA #priorauthorization #healthcarereimbursement #medicareadvantage #cms #healthcarelaw #medicalnecessity #legalnurse #legalnurseconsultant

Kathy Ferrell BS RN LNCC

A Board Certified LNC with 23 years of attorney satisfaction in medical record analysis, report writing, bill reviews. expert location services, audit trails and specialized requests

4mo

Good job. Thanks for posting. There have been several post that indicate some physicians and others don't understand or believe the diligence of those who review claims for payment.

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Kathy Ferrell BS RN LNCC

A Board Certified LNC with 23 years of attorney satisfaction in medical record analysis, report writing, bill reviews. expert location services, audit trails and specialized requests

4mo

I never worked with any who did not feel that way. Keep up the good work.

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