Communication breakdowns are the leading cause of sentinel events in #hospitals, so it’s no surprise that of the hundreds of challenges facing today’s #healthcare institutions, the leadership team at Carilion Giles Community Hospital (part of the Carilion Clinic hospital network) chose to prioritize improving handoff communications in their efforts to reduce patient harm. Over the past year, we’ve had the pleasure of helping nurses in CGCH’s ED and Med-Surg units implement a blueprint for structured handoff communication that allows transitions of care to occur reliably and uniformly while capturing often-missed patient information. Their efforts paid off, and since adopting the I-PASS methodology, they’ve seen significant results, including: 💬 68% reduction in communication failure-related #safety events 🕓 Decreased average length of stay 🚨 90% fewer reported rates of harm Read the full case study to learn more about how I-PASS stops #communication breakdowns and improves patient safety 👉 https://hubs.la/Q01Yt0jN0
Jennifer Bailey, MHA, BSN, RN you are doing great things! Keep up the good work!
Director of Quality and Patient Safety at Carilion Giles Community Hospital
1yThank you I-PASS Patient Safety Institute for the article and partnership!