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When Travel Demand Peaks, Trusted BPO Providers like Vericom Keep Your Service Running Smoothly 24/7. Here’s how: Expand Your Capacity Effortlessly During peak travel periods, Vericom's scalable services allow you to ramp up customer support operations as needed, ensuring you're ready for increased bookings and inquiries without straining your in-house team. 24/7 Multichannel Support for Global Customers Vericom provides round-the-clock customer service across phone, email, and chat, ensuring your customers can reach you at any time, regardless of their time zone or preferred communication channel. This consistent availability improves customer satisfaction and loyalty. Save Costs While Enhancing Service Outsourcing tasks like booking confirmations, inquiries, and administrative work to Vericom reduces your operational expenses, freeing up resources to focus on core business functions like marketing and growth. You'll gain access to specialized talent without the added costs of hiring and training new staff. Maintain High Service Quality Whether it’s assisting with travel bookings or resolving issues, Vericom's agents are equipped to manage everything, allowing your customers to have a smooth and hassle-free experience. Ensure Data Security and Compliance Handling sensitive customer data, especially across borders, can be complex. Vericom ensures that all customer interactions are secure and compliant. Focus on delivering unforgettable travel experiences, knowing that your customer support and back-office operations are handled, even during your busiest times. Maximize your revenue while reducing cost. Talk to Us 📧info@vericom.ph

In the highly contested market of Online Travel Agencies (OTAs), customer trust is the cornerstone of success. Forward-thinking OTAs increasingly turn to Business Process Outsourcing (BPO) solutions to enhance their operational efficiency and customer satisfaction metrics. Outsourcing key functions to Business Process Outsourcing (BPO) providers can significantly improve operational efficiency and customer satisfaction. With the integration of advanced technology, access to competent workforce support, and cost-efficient service offerings, BPOs assist OTAs in maintaining uninterrupted, seamless customer support, guaranteeing dependable service and customized interactions, and building trust and loyalty with travelers. For OTA executives, operations managers, and customer service managers, working with a respected BPO provider is a smart decision. BPO solutions simplify customer service operations and expand market presence by serving clients globally. In business, trust is not merely a value but a critical competitive advantage. Stephen Covey, author of "The Speed of Trust," highlights that trust not only accelerates business operations but also reduces costs by enhancing efficiency. Companies that consistently meet and exceed customer expectations build strong relationships, essential for nurturing loyalty and securing repeat business, demonstrating the accuracy and reliability of services directly impact the traveler's experience. By maintaining high standards of reliability, OTAs strategically utilize trust to sustain a loyal customer base in a competitive market. For more insights and to explore how Vericom can support your OTA, contact us at info@vericom.ph.

Enhancing Rail Passenger Experiences with SMS-iT CRM’s Service Improvement Features https://lnkd.in/g4mFndce #CRMtips #customerengagement #businessgrowth #CRMstrategy #clientmanagement #relationshipbuilding #CRMsoftware #customerretention #marketingstrategy #CRMsuccess #loyaltyprograms #salesmanagement #CRMgoals #customerexperience #digitalengagement #CRM #business

Business proposal for UK taxi firms considering setting up call centers in Pakistan: Cost-Effective Call Center Solution for UK Taxi Firms in Pakistan We propose establishing call centers in Pakistan to handle customer service and booking operations for UK taxi firms. By leveraging Pakistan's skilled workforce and lower operational costs, we can help you reduce expenses while maintaining high-quality service standards. *Key Benefits:* 1. *Cost Savings:* Up to 60% reduction in operational costs compared to UK-based call centers. 2. *Skilled Workforce:* Access to a large pool of English-speaking, customer service-trained professionals. 3. *24/7 Operations:* Take advantage of Pakistan's time zone difference to ensure round-the-clock coverage. 4. *State-of-the-Art Infrastructure:* Modern call center facilities with advanced technology and reliable connectivity. 5. *Cultural Alignment:* Pakistan's cultural affinity with the UK ensures a seamless customer experience. 6. *Scalability:* Easily adapt to changing demand with our flexible call center solutions. *Implementation Plan:* 1. *Needs Assessment:* Analyze your specific requirements and tailor our solution to meet your needs. 2. *Call Center Setup:* Establish a dedicated call center in Pakistan, fully equipped and staffed. 3. *Training and Onboarding:* Comprehensive training for Pakistani staff on your systems, processes, and service standards. 4. *Ongoing Support:* Continuous monitoring, quality assurance, and performance optimization. *Conclusion:* By setting up call centers in Pakistan, UK taxi firms can significantly reduce costs while maintaining exceptional customer service. Our proposal offers a win-win solution, combining cost savings with access to a skilled workforce and state-of-the-art infrastructure. We believe this partnership will drive growth and success for your business. *Next Steps:* We'd be delighted to discuss this proposal in further detail and answer any questions you may have. Please don't hesitate to contact us to explore how our call center solution can benefit your UK taxi firm. Best regards, Ehtisham talat

The Importance of Customer Service in the Travel Industry In today's competitive travel industry, providing excellent customer service is essential for building customer loyalty and satisfaction. This article explores the challenges and opportunities that customer service presents for travel companies. A key takeaway is that by providing exceptional customer service, travel companies can differentiate themselves from the competition and build a strong brand reputation. Has your travel company embraced the power of customer service? Link: https://lnkd.in/dfdRgdCT #travel #travelindustry #customerservice #customerexperience #loyalty

“I am sorry, but that’s our policy.” 😑 This one line has the potential to spot unhappy customers much faster than CSATs and surveys, retention metrics etc. which most of the time are lagging indicators. I had two upcoming flights [from different carriers] from Goa to Mumbai and then another one from Mumbai to Siliguri. Had booked these keeping about 3 hours buffer in the middle.   The Goa to Mumbai flight got delayed by 90 minutes or so, leaving me with no choice but to try to get one of the two flights canceled and refunded. And I was about to enter the most dreaded thing about a product - a customer service call. 😨 After about 20 minutes of holding, I hear - “If a flight has been delayed by less than 4 hours, we can put you on another flight within our carrier itself, but not provide you a full refund on cancellation.” Me - “How does that make sense? The flight got delayed which disrupts my entire travel itinerary.” Agent - “I am sorry sir, but, that’s our policy.” I let out a huge sigh and gave it another shot. Asked the agent her name(Avantika), said I understand what their policy is, but asked for an explanation as to how this policy makes sense to the user. Asked her to enter my shoes and think about this. Guess what - Avantika put me on hold for 15 minutes and actually helped me get the entire refund. 😍 I asked her what changed. She said she understood my point, and noone had ever tried asking this calmly. She spoke to the manager of her manager, and got me my refund, immediately.  She also mentioned that she will put a suggestion across the relevant teams to redefine the policies or make it more clear while booking. --- Sit with your customer support team. Go through chats on social media. Look at the complaint email replies your response teams are sending out. Spot the “We are sorry, this is the policy.” This often comes after a customer request that the customer thinks is an obvious solution to a problem they are facing with a product or a service and our product or teams fails to address them. No matter how big or small to us, this one line, 99% of the time, will leave the user disappointed and unhappy. Experience drivers might just be sitting right here waiting to become a super important part of your roadmap! P.S. Be polite to customer support agents. They have one of the toughest jobs out there. ❤️

Client handling is crucial in the travel and tours business as it directly impacts customer satisfaction. Effective communication, personalized service, and addressing client needs contribute to positive experiences, repeat business, and positive word-of-mouth, which are vital for the success and reputation of a travel and tours business. Some of the best practices we can follow: 1. **Clear Communication:** Ensure transparent and timely communication with clients regarding itineraries, changes, and any relevant information. 2. **Personalization:** Tailor your services to meet individual client preferences, providing a more memorable and satisfying travel experience. 3. **Knowledgeable Staff:** Train your team to be well-versed in destinations, cultures, and travel logistics to offer expert advice and assistance. 4. **Prompt Responsiveness:** Respond promptly to client inquiries, addressing concerns or questions in a timely manner to demonstrate attentiveness and reliability. 5. **Anticipate Needs:** Anticipate client needs and provide proactive solutions, whether it's suggesting local activities or helping with unforeseen issues. 6. **Technology Integration:** Utilize technology for efficient booking, online support, and updates, enhancing the overall customer experience. 7. **Feedback Collection:** Encourage and actively seek client feedback to identify areas for improvement and to gauge satisfaction levels. 8. **Crisis Management:** Have robust contingency plans for unexpected situations, such as flight delays or accommodation issues, to minimize client stress. 9. **Relationship Building:** Foster long-term relationships with clients, creating a sense of loyalty and encouraging repeat business and referrals. 10. **Stay Updated:** Keep abreast of industry trends, travel regulations, and destination developments to provide accurate and current information to clients. Remember, the success of a travel and tours business often hinges on the quality of client interactions and the ability to exceed expectations. #clientexperience #clientrelationships

Enhancing Travel Agency Customer Loyalty with SMS-iT CRM’s Personalized Trip Recommendations https://lnkd.in/g2QdzYCj #CRMtips #customerengagement #businessgrowth #CRMstrategy #clientmanagement #relationshipbuilding #CRMsoftware #customerretention #marketingstrategy #CRMsuccess #loyaltyprograms #salesmanagement #CRMgoals #customerexperience #digitalengagement #CRM #business

Enhancing Travel Agency Customer Loyalty with SMS-iT CRM’s Personalized Trip Recommendations https://lnkd.in/g2QdzYCj #CRMtips #customerengagement #businessgrowth #CRMstrategy #clientmanagement #relationshipbuilding #CRMsoftware #customerretention #marketingstrategy #CRMsuccess #loyaltyprograms #salesmanagement #CRMgoals #customerexperience #digitalengagement #CRM #business