Iris Software Inc.’s Post

Global logistics giant increased the capacity of its API gateway by improving the performance of the API management platform and productizing APIs, enhancing business growth and customer satisfaction. Get the full success story at https://lnkd.in/dhs-qUiW. #Integrations #LogisticsTech #TransportationAndLogistics #APIMigration #ITModernization  #IrisSoftware

Don't miss our #ZonnalPay webinar next week! Learn how you can modernize your CloudSuite Industrial payment processing and enhance customer satisfaction with seamless invoice transitions and payment options. Click here to Register: https://hubs.li/Q02FtGlH0 #InforCloudSuiteIndustrial #InforERP #PaymentProcessing #Webinar

If your company would benefit from an innovative way to process customer payments while reducing your administrative costs, you will want to join DRI for this webinar highlighting #ZonnalPay. Follow the link below to register.

In customer service, the chances you’ll lose a customer multiply when a few conditions are met. We’ve researched those conditions that create a perfect storm for customer experience. Here's what we found: a ticket becomes complex when it… → Requires input from more than one (self-serve) or two people → Involves several systems and integrations, like CRMs or ERPs → Involves back-and-forth interactions with the customer (like a payment dispute) → Requires physical logistics (like a product return) Research shows only 26% of those complex tickets can be easily resolved with no transfers. For the other 74%, you need a system with several agents working towards not losing that customer, which is hard to scale. To solve this, our latest article analyzes complexity and explains how to actually scale complex tickets. 👇 Check it out: https://hubs.ly/Q02tv6zz0

Our market & product research learned that there is a direct correlation between service ticket complexity (see conditions below) and the probability of churning a customer. Applying the logic to my own experiences, it's actually spot on: - I've never cancelled a service because I couldn't change my address (simple ticket). - I *have* cancelled my service because of a claims appeal that took 3 months to resolve and involved back-and-forth interactions with a half dozen different people. More on that 👇 https://hubs.ly/Q02tv6zz0

APIs: the key to success in the digital age! APIs accelerate product development, increase customer satisfaction and strengthen trust.They open doors to new markets and encourage collaboration. And this is just the tip of the iceberg! The best news? Our APIs are wide open to you and your partners. We're eager to make adjustments and improvements based on your feedback. Together we build a better digital future! Send a DM for more information. Link in the first comment. #API #DigitalInnovation #Success

Successful businesses strive to enrich the purchasing journey of their customers by providing a top-notch customer experience. Find out how an offshore customer service team can ignite the engine that propels your business forward here: #CustomerExperience #OffshoreTeams https://lnkd.in/gPQ9hERZ

🔐 Enhance customer satisfaction with Acumatica's Customer Self Service Portal! 🌐 🛡️ Create a personalised portal experience where customers access financial statements, invoices, contracts, and support cases. Seamlessly integrated with Acumatica modules, this portal empowers customers with tools for online account-related activities. 🚀 Improve communication, reduce support queries, and provide anytime access to document sharing and knowledge base. Learn more about elevating your customer experience below 🌐 #Acumatica #CustomerPortal #SelfService #CustomerExperience

🔐 Enhance customer satisfaction with Acumatica's Customer Self Service Portal! 🌐 🛡️ Create a personalised portal experience where customers access financial statements, invoices, contracts, and support cases. Seamlessly integrated with Acumatica modules, this portal empowers customers with tools for online account-related activities. 🚀 Improve communication, reduce support queries, and provide anytime access to document sharing and knowledge base. Learn more about elevating your customer experience below 🌐 #Acumatica #CustomerPortal #SelfService #CustomerExperience

🌐✨ In the dynamic world of e-commerce, our customer support journey underwent a remarkable transformation! Faced with challenges like high ticket standardization and sluggish responses, we strategically integrated AI to revolutionize our approach. Witnessing a phenomenal 45% increase in ticket deflection within six months, we're now streamlining customer queries more efficiently. The 30% reduction in interaction time not only boosts efficiency but also elevates customer satisfaction. With our support team handling inquiries more adeptly, and AI continuously learning, we're not just meeting expectations – we're setting new standards in customer service excellence!  #CustomerServiceRevolution #AIIntegration #ECommerceSuccess