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Handling difficult conversations can be one of the most challenging parts of a clerk’s job. Managing residents’ concerns with empathy and professionalism is key, whether one-on-one or in a public forum. Our blog is here to help you navigate these challenging interactions with confidence. You’ll learn practical tips for diffusing conflict, acknowledging feelings, and finding resolutions while maintaining your composure. @CivicPlus #ClerksOffice #LocalGovernment #GoodGovernment https://lnkd.in/eTEWmEhc

Clerk Best Practices for Managing Difficult Conversations One-on-One and in the Public Form

Clerk Best Practices for Managing Difficult Conversations One-on-One and in the Public Form

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