iSeatz reposted this
“The more enhanced capabilities and offers that airlines, hotels, and car rental agencies provide, the more likely they are to shift from being seen as purely transactional or commodity services to offering real, differentiated value to their members. For example, Delta’s Platinum Medallion members could receive better seats on the plane, more points for booking a hotel room, or exclusive content access if they book through Delta rather than an online travel agency.” — Kenneth Purcell, Founder & CEO, iSeatz Discover more travel booking and loyalty insights in our exclusive interview with Purcell. Sponsored by iSeatz https://hubs.li/Q02PRFp30
