IST Networks’ Post

During the Government CX Summit, a dynamic Executive Panel Session tackled the multifaceted challenges of implementing innovative CX strategies in today's disruptive environment. The discussion delved into the rapid changes in the digital technology landscape, impacting citizens' service expectations, and examined the public sector's responsiveness to an increasingly sophisticated citizenry. The session also explored strategies for managing these changes while ensuring the delivery of seamless and effortless services to citizens. Guided by moderator Maya Omeiri, Partner and Head of Experience Management Advisory at New Metrics, the panel benefited from the valuable insights of esteemed members. This included Humaid Hassan Salem Alshamsi, Director of the Customer Happiness Department at the Ministry of Industry and Advanced Technology; Dina Fares, Director of Digital Transformation at the Department of Digital Ajman; Maaz Zahid Qureshi, Vice President of Digital at ADNOC Distribution; and Paul Evans, Senior Director of Customer Experience Applications at Oracle. The engaging discussion offered profound insights into the challenges and solutions that shaped the recently concluded event, shedding light on the evolving landscape of customer experience in the public sector. #GovernmentCXSummit #CXLeaders #CitizenEngagement #CustomerExperience #MiddleEastEvents #AbuDhabi #GovTech #DigitalTransformation #IntelliconEventsGroup #IEG

Saudi Arabia boasts a large and youthful population that is tech-savvy and demands seamless and convenient experiences across various mediums, which has forced organizations to align their business strategies to an omni channel approach in the online and offline touch points. The ambitious Vision 2030 initiative, which aims to diversify the economy and enhance the quality of services in the country, has also played a role in driving the customer experience market. As part of this initiative, there has been a strong focus on improving the overall customer satisfaction in both the public and private sectors The Experience transformation summit aligns with the objectives of a creating a successful platform to discuss the global best practices and also reduce the pain points in a successful customer journey #SaudiExperience2023 #TransformationSummit #DrivingChange #InnovatingSaudi #InspiringProgress #CXTransformation #RiyadhSummit #FutureofSaudi #mena #VisionaryDialogue #trending #customerExperience #customerExperienceManagement #cxdesign #customerengagement #customerexperienceconference #vision2030 #KSA #CX

Forrester📈predicts one in five CX programs will disappear given the lack of ROI proof. Make your CX programs deliver business outcomes with insights from our leader🎙️. Learn more: https://bit.ly/3tGL69A #CX #CCCUK23 Call & Contact Centre Expo UK

*Growth strategies and tech trends driving expansion in Saudi Arabia Take a moment to explore this insightful article published by Saudi Gazette, featuring valuable insights from our CEO; Tony Bates at Genesys, shedding light on our contribution to Saudi Arabia's digital transformation journey. With significant milestones such as the acquisition of Radarr, a Genesys company and establishing a local presence in the vibrant #Riyadh, Genesys is positioned to enhance proactive customer engagement. Amidst the increasing adoption of cloud and AI technologies across the #MiddleEast, our commitment to reshaping customer experiences with innovative AI-powered solutions. As we continue to evolve, our focus remains on delivering tailored experiences while supporting KSA's digital economy goals. #Genesys #DigitalTransformation #CustomerExperience

E-Enterprise, a prominent technology solutions provider, has announced a strategic partnership with NICE to deliver cutting-edge Customer Experience (CX) and Contact Center as a Service (CCaaS) solutions in the UAE. This collaboration aims to revolutionize customer interactions by integrating NICE's advanced CX technologies with E-Enterprise's robust infrastructure and expertise. By combining forces, both companies are poised to offer unparalleled CX solutions tailored to the unique needs of businesses in the UAE market. The partnership underscores the growing demand for innovative CX technologies in the region and highlights E-Enterprise and NICE's commitment to driving digital transformation in customer service. https://lnkd.in/geHHAVAd #EEnterprise #NICE #CX #CCaaS #UAE #partnership #technology #innovation #customerexperience #digitaltransformation #UnderstandingEnterpriseTech #EnterpriseTechnologyNow #EnterpriseTechnologyToday

Save the Date. Tuesday 28th May 7.30 am. I will be sharing my CX journey while also delving into The future of CX with advancements in AI and tech. Looking forward to an engaging conversation around the latest trends, challenges, and innovations in customer experience (CX), especially within the banking sector. #CustomerExperience #CX #Banking #Innovation #Leadership #AI #Technology

2024 marks 20th year of Etiya, leading software company providing customer experience-focused, AI-driven Digital Transformation with its award-winning product portfolio having more than 1500 employees and offices in 3 continents and 7 countries. I joined Etiya in Jan 2022 to lead #MomentumTransformation, a Holistic Transformation Journey of Etiya. I call this journey as the #epicjourney where we as an engaged and purpose-led team, worked hard, learned much, enjoyed a lot and achieved the ultimate purpose. Defining a strategy is easy. One of the hardest job in professional work is #ExecutionoftheStrategy, I believe. Our award winning Business Strategy Execution methodology has unleashed its results. This would never be possible without our fantastic team and ever supporting board and executives. We are thrilled to show case some results of Momentum Transformation during legendary industry event MWC in Barcelona. Let's meet where the industry meets, let's meet where the future is. #ExceedEveryday #KeepuptheMomentum

The countdown begins to the anticipated "𝟐𝐧𝐝 𝐀𝐧𝐧𝐮𝐚𝐥 𝐅𝐥𝐚𝐠𝐬𝐡𝐢𝐩 "𝐂𝐗 𝐍𝐗𝐓 𝐁𝐅𝐒𝐈 𝐒𝐮𝐦𝐦𝐢𝐭" on the 10th of July. With a focus on consumer behavior trends, optimising the customer journey, and harnessing technological advancements to boost revenue, enhance efficiency, and reduce costs within the BFSI industry. ✅ 𝑊ℎ𝑎𝑡 𝑇𝑜 𝐸𝑥𝑝𝑒𝑐𝑡... ◾ 𝐁𝐞𝐬𝐭 𝐏𝐫𝐚𝐜𝐭𝐢𝐜𝐞𝐬 𝐚𝐧𝐝 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬: Learn from CX pioneers and industry leaders about best practices, innovative strategies, and successful case studies in elevating CX in the industry. ◾ 𝐍𝐞𝐭𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬: Connect and engage with industry peers, experts, and potential partners, fostering meaningful relationships and collaborations. ◾ 𝐀𝐜𝐭𝐢𝐨𝐧𝐚𝐛𝐥𝐞 𝐓𝐚𝐤𝐞𝐚𝐰𝐚𝐲𝐬: Acquire practical, actionable strategies and tools to overcome challenges and transform CX initiatives within your organisation. ◾ 𝐓𝐡𝐨𝐮𝐠𝐡𝐭 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Interact with renowned thought leaders and participate in insightful discussions, gaining valuable perspectives on industry trends and future directions. ✅ 𝑆𝐻𝑂𝑊𝐶𝐴𝑆𝐸 𝑌𝑂𝑈𝑅 𝐶𝑋 𝑆𝑂𝐿𝑈𝑇𝐼𝑂𝑁𝑆 𝐵𝑌 𝐸𝑋𝑃𝐿𝑂𝑅𝐼𝑁𝐺 𝐴 𝑃𝐴𝑅𝑇𝑁𝐸𝑅𝑆𝐻𝐼𝑃 𝑊𝐼𝑇𝐻 𝑈𝑆! ✅ 𝐄𝐱𝐩𝐥𝐨𝐫𝐞 𝐎𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬: https://bit.ly/3u2L9wJ

To deliver game-changing CX while sustaining growth requires a lazer focus on the customer journey, and an optimal blend of talent and innovative digital technology. Join this expert panel discussion in collaboration with CX Network and discover: 1. Market factors driving CX globalization strategies 2. The essential considerations for multi-regional and global CX 3. What to focus on in the customer interaction value chain 4. How to overcome the obstacles linked to rapid, global growth 5. What brands need from a multi-regional/global CX partner Please join us for an insightful webinar on Tuesday, October 17th at 10 am EDT | 4 pm CET, where we'll discuss all this and more. Register now: https://lnkd.in/efJadeJV. #GameChangingCustomerJourneys #GameChangingCX

We hope everyone who joined us today at the CX Global Summit Philippines had a fantastic time and gained valuable insights into the ever-evolving world of customer experience! Day 1 was packed with informative talks, engaging sessions, and insightful discussions on the latest CX trends shaping the Asia Pacific region. We were also thrilled to connect with our amazing sponsors, Zendesk, InMoment, Twilio, CleverTap, Talkdesk, and Zoho who played a vital role in making today a success. But wait, there's more! Day 2 promises to be just as exciting, with even more opportunities to learn, network, and discover innovative CX solutions. - Discover the hidden link between employee experience (EX) and customer experience (CX) success – how happy employees lead to satisfied customers. - Learn how to provide fast, frictionless experiences that keep your customers coming back for more. - Transforming customer support from reactive to proactive – essential strategies to prioritize and value customer care as a pivotal part of business strategy. We look forward to seeing you all again tomorrow for another day of exceptional experiences! Ps: Make sure you bring along your badges! #CXGSPH #CustomerExperience #Philippines #FortinusEvents