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A recent software update from #CrowdStrike caused widespread system crashes for #Microsoft Windows-based workstations and servers, leading to major disruptions. Manual intervention is required on each system to correct it. The following steps can be used to work around this issue: 🔄 Boot Windows into Safe Mode or the Windows Recovery Environment. 📁 Use File Explorer to navigate to the C:\Windows\System32\drivers\CrowdStrike directory. 🗑️ Locate the file matching 'C-0000029*.sys' and delete it. 🔄 Reboot the host normally. For ITS clients with machines protected by BitLocker, you may be prompted to enter an encryption key; if so, please contact the ITS help desk directly for assistance. If you need any additional assistance with these instructions, please contact the ITS help desk directly at helpdesk@itsolutions-inc.com or 215-886-7166. Please be aware that there may be delays and longer wait times than usual due to the high volume of support requests.

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