ITIL® Process Map’s Post

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Customer vs. operational service definitions and service agreements ► https://lnkd.in/dh-A2cv -- In YaSM customer-facing services are backed up by (internally or externally provided) supporting services.   The properties of each service are defined in a service definition, and for each type of service there is a particular type of service agreement.   #ServiceProviders #ServiceManagement

  • Service definitions and agreements in YaSM service management, ex. 4: The service provider uses a number of internal and external supporting services to deliver the customer service.

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