J. Alexander's Restaurants’ Post

Hot off the presses! Hospitality Technology's 2023 #Customer Engagement #Technology Study, Rewriting the Rules, is now available. HT’s 12th annual Customer Engagement Technology Study is all about gauging the attitudes, #preferences, and sentiments of #restaurant and #hotel guests where #guestfacing #technology is concerned. This year, we’ve subtitled our study “Rewriting the Rules” in part because the adoption of guest-facing tech by hospitality businesses is booming Special shout-outs to Daniel Connolly, PhD Sunny Kim Robert Firpo-Cappiello who pored over research. https://lnkd.in/e9qbq8-A

In today's competitive casual dining landscape, businesses need to prioritize the entire customer journey, not just the transaction. Dojo empowers the experience economy by offering tools that streamline booking, facilitate communication, and ensure a frictionless payment experience. By taking a holistic approach, businesses can elevate the overall experience, driving customer satisfaction and loyalty. With Dojo, businesses can optimize the entire experience, translating into positive reviews that reflect the comprehensive and exceptional service they provide. Let's collaborate and harness the power of the experience economy, elevating every interaction and ensuring an extraordinary journey for your customers. #ExperienceEconomy #CustomerJourney #DojoEmpowers

CX Book Gems 3️⃣: Setting the Table by Danny Meyer 📘 "Setting the Table" is more than a book about successful restaurateuring; it's a deep dive into the essence of hospitality as the cornerstone of any thriving business. Meyer, an icon in the restaurant industry and founder of Shake Shack, shares his personal journey, revealing how a relentless focus on hospitality—defined as providing service that goes beyond expectations—can dramatically differentiate a business in any sector. 💎 3 CX Gems 1. Hospitality at the core: It’s not just about service; it’s about making genuine connections with your customers, making them feel valued and understood. 2. Anticipate needs: Foster a culture where employees proactively anticipate customer needs, going above and beyond standard expectations to create wow moments. 3. Positive work environment: A content and motivated team is the backbone of exceptional customer service. Investing in your employees’ growth and wellbeing pays dividends in customer satisfaction and business success. Book summary: https://lnkd.in/ew3mBRvt #cx #customerexperience #cxgems #hospitality #shakeshack

🌟 The importance of customer experience in the hospitality industry 🌟 In today’s competitive landscape, exceptional customer experience is no longer just an advantage—it's a necessity. At Girault-Pasqué, we recognize that the success of any hospitality business hinges on creating memorable experiences that resonate with guests long after their stay. Our recent article highlights key elements that drive outstanding customer experiences in the hospitality industry. These key elements not only foster customer loyalty but also generate positive word-of-mouth, driving sustained growth and success. At Girault-Pasqué, we are committed to continuously innovating and refining our approach to deliver the best possible experience for our clients and their guests. Read more: https://lnkd.in/eJ2eBTGz #CustomerExperience #Hospitality #GuestSatisfaction #ServiceExcellence #Innovation #HospitalityManagement #ServiceQuality #HospitalityTrends

Boosting Customer Experience in Hospitality: Key Strategies for Challenging Markets We are an industry that sadly encounters many hurdles, from pandemic repercussions to staffing shortages and economic challenges. Keeping a loyal customer base is vital for sustaining and expanding businesses despite these obstacles! In competitive markets, prioritising customer experience becomes a distinguishing factor for hospitality businesses. Check out our top strategies to enhance your customer experience and stand out from the crowd. #InventoryManagement #BusinessSuccess #StocktakingTips #UKHospitality #HospitalityIndustry

🍽️ What matters most when choosing a restaurant? According to our latest poll, it's all about menu variety and service. These key factors are crucial in shaping the overall customer experience (CX). By focusing on diverse menu options and exceptional service, restaurants can attract and retain more customers. Measuring and enhancing CX is essential to understand and meet customer expectations effectively. 🌟See how BARE can help optimize your CX strategy for better customer satisfaction and loyalty! https://ow.ly/Vm3850SotTT #CustomerExperience #CX #MarketResearch #MenuVariety #ServiceQuality #CustomerSatisfaction #RestaurantIndustry

Recently had the privilege of hearing an insightful speaker discuss the current state of service and hospitality. It's clear that the art of service seems to be on the decline, and customer experiences are suffering. Despite paying more for goods and services, many of us feel undervalued as customers. How can we collectively work to address this issue and elevate the standard of customer service? Let's explore solutions together. #CustomerService #Hospitality #ServiceExcellence

Restaurant Operators, what do you think of this graph regarding customer satisfaction? From SoundHound's research, they've drawn the conclusion that innovation is tied to customer satisfaction and that "innovation" is equivalent to capex investment, especially digital technology implementation. We believe that innovation is too often synonymously used with the word "digital technology." Innovation comes in all shapes and sizes. Improving costs, quality, and speed takes innovation and problem-solving - often without investing in digital technology as a first step. Our "minds before wallets" approach delivers improvement in cost, quality, and speed without having to invest in digital technology So, what do you think? #restaurants #technology #customersatisfaction

Are you looking to enhance your café or restaurant's operational efficiency and customer experience? Identify Action specializes in transforming hospitality businesses by aligning hundreds of process steps, procedures, and customer touchpoints with your corporate vision and strategy. Our tailored approach has helped numerous businesses achieve operational excellence and deliver exceptional customer experiences. Discover how we can help your business thrive: www.identifyaction.com #HospitalityExcellence #ProcessImprovement #CustomerExperience #IdentifyAction #BusinessStrategy #CaféManagement #RestaurantSuccess

Sharing is caring, don't be scared to share your customer experience results, let your customers know how you are continuously improving based on their real time experience https://buff.ly/3PIeOU5 #CX #Customerexperience