Business Strategist | Executive Leadership Development | Organizational Transformation | Behavioral Analyst | Follow me at joeeverett.com
A must watch short video by Brittany Hodak & Nate Brown on what Customer Experience is, why a wholistic approach is nessesary, and why your internal culture is the biggest impacting factor on the experience output to your customer! #cxinsights #cxstrategy #cxaccelorator #employeeexperience #cx #ex
My new favorite video collaboration of all time! 💙🏆🔥 The ebullient Brittany Hodak and I created this resource with a very specific purpose in mind...to help "non CX people" to see the power of Customer Experience! We'd love this to be something that a CX leader could share and it would cause the "light bulbs to come on." It's so important that we earn stakeholders as active allies in our path toward customer-centricity. We answer three questions as clearly as possible: 1️⃣ What is this CX thing, anyway? 2️⃣ Why is it so important to the business? 3️⃣ How can I get involved? I sure hope this will be helpful. Thanks to the CX Accelerator for backing this up, and a HUGE thanks to Brittany Hodak for your incredible energy and knowledge! https://lnkd.in/gwrtqv8X
Head of CX Advisory for Metric Sherpa, Co-Founder of CX Accelerator
9moJoe! Thank you so much for the kind endorsement. Means a lot coming from you!