Joe Everett’s Post

My new favorite video collaboration of all time! 💙🏆🔥 The ebullient Brittany Hodak and I created this resource with a very specific purpose in mind...to help "non CX people" to see the power of Customer Experience! We'd love this to be something that a CX leader could share and it would cause the "light bulbs to come on." It's so important that we earn stakeholders as active allies in our path toward customer-centricity. We answer three questions as clearly as possible: 1️⃣ What is this CX thing, anyway? 2️⃣ Why is it so important to the business? 3️⃣ How can I get involved? I sure hope this will be helpful. Thanks to the CX Accelerator for backing this up, and a HUGE thanks to Brittany Hodak for your incredible energy and knowledge! https://lnkd.in/gwrtqv8X

Looking forward to helping agents and customer with their transformation to RCS! Most folks don't know what RCS is, if you're in this group, don't worry I can help you learn how to support your critical CX clients. I really do believe this is "A paradigm shift in customer experience" that most customers don't realize is coming to NA. But our tech will really create "Conversations throughout the customer journey." Learn more about the messaging trends in the report. https://lnkd.in/e9E98Tjr

Exciting trends in customer experience are emerging as we unlock the power of technology and human connection. Let us elevate CX together! #CustomerExpectations #EmployeeEngagement #TechnologyInnovation

Forbes predicts the future of customer experience in 2024 with 15 insightful predictions. Stay ahead in the CX landscape by exploring these valuable insights.

Customer experience is about more than technology; it's about building relationships. Explore the importance of empathy in CX transformation and how to cultivate a customer-centric culture within your organization. #CustomerExperience #CustomerEmpathy #CXTransformation #ThinkForward

The CXO/CCO role is a practical recognition of the value and importance of customer care in an organisation's culture. Here, the Economic Times explores why #customerxxperience is now a top C-level concern and how CXOs are transforming businesses to thrive in this customer-centric era.

Customer Experience doesn’t happen in a vacuum. The myth of siloed CX persists because great point solutions keep arising, iterating, and improving for specific channels and to solve individual problems. These tools may be great, even the best, but if they’re operating only in their team, channel, or data silo, your wider organization can’t use benefit from them. Check out the CX Myth’s Guidebook to learn more about how you can overcome the myth of siloed CX and two other challenges. https://bit.ly/3SbrfHU

Transforming Customer Experience Through Digital Transformation Digital transformation is reshaping customer experience by integrating advanced technologies across business operations. It ensures a seamless, unified customer journey across online and offline channels. Data analytics enable highly personalized interactions, enhancing satisfaction and loyalty. AI-driven tools like chatbots provide immediate, efficient support, reducing response times and improving service quality. Digital platforms give customers more control and transparency, fostering trust and encouraging continuous improvement. This transformation also enhances business agility, allowing rapid adaptation to market changes. Embracing digital transformation is crucial for delivering exceptional customer experiences and staying competitive in the digital age.

To truly embody customer obsession, CX leaders must align stakeholders across the entire organization to deliver a cohesive, on-brand, and exceptional customer experience (CX). Those who succeed in this endeavor will foster customer loyalty, achieve significant business outcomes, and secure increased investment in customer experience initiatives. Customer journey orchestration (CJO) is an established set of tools to improve journey discovery and accelerate journey improvements, yet only 19% of CX leaders say their teams use CJO tools. Novagito CXaaS is a powerful CJO tool to help businesses in terms of understanding customer needs and customer engagement to increase business loyalty across all touch points.

🚀 Are you ready to take one step in CX and transform your business? Every small improvement in customer experience can have a massive impact. Start your CX journey today, and let’s make those transformations real. 🌟 👉 Partner with insight6 and take that leap. We’re here to help you every step of the way: https://bit.ly/3dPiEa0. #CXTransformation #CustomerExperience #BusinessGrowth #insight6OneStep